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Information Technology

DTS – Senior Video Product Manager – 60503
£36,049 – £47,591
Multiple Locations

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We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Directorate:  Digital Technology Services (DTS)

Government Agency: Her Majesty’s Courts and Tribunals Service

Pay Band:  SEO

Job Title:  Senior Video Product Manager

Location: London/National

Successful applicants will be expected to be office based 2 days per week in any HMCTS Office (subject to business availability). The frequency may increase in the future.

Term: Permanent

Interview Location: Video conference via Teams

Important salary details:

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

Existing Civil Servants applying on promotion, will usually be appointed on the salary minimum of the new pay band, or receive an increase of 10 percent on the current base salary, whichever is higher (This is restricted to the pay maximum of the new band).

DDaT:

Roles will be recruited using a combination of the Digital, Data and Technology (DDaT) and Success Profile Frameworks. Using DDaT we will then determine if you will be paid an additional allowance on top of your basic salary.

Merit List:

HMCTS run a Merit List, where candidates who are unsuccessful at interview, by only a few points, can be offered other roles, at the same band, for up to 12 months!

So, it is always a good idea to apply for a role, and try as best as you can at interview, as you never know what future opportunities it may open! You will be able to view your status via the application screen. If you have been added to the Merit List, your status will show either Merit or Reserve list.

Introduction:

These are exciting times at HM Court and Tribunals Service (HMCTS). As an agency of the MoJ, we support the judiciary across England and Wales to deliver justice by running courts and tribunals and processing outcomes, and we are looking for talented people to help us achieve our ambitions. It will be challenging, important and rewarding.

HMCTS Digital and Technology Services (DTS) is a specialist technology directorate which provides support to HMCTS in the use of IT and Digital.

DTS is creating a place in which it is great to do work and part of our offer is brilliant training opportunities and support from expert colleagues. As well as that you’ll find flexible working, an inclusive culture and a place where your opinion is valued.

Please follow the link below for further information about HMCTS. www.gov.uk/government/organisations/hm-courts-and-tribunals-service

Job Description:

Working within the DTS Digital Infrastructure Product team, the video team has two primary areas of responsibility: live video links where users communicate in real-time with various video and audio technologies; and the Audio-Visual equipment installed in courtrooms to facilitate digital evidence presentation. This role will be part of the team managing the product life cycle of the current Cloud Video Platform (CVP) service used by Civil, Family, Tribunals and Crime jurisdictions.

Excellent internal and external stakeholder management will be required with the ability to articulate technical solutions to a non-technical audience

The ability to work both independently and as part of a team, proactively and with versatility in responding to changing circumstances is essential. The successful candidate will be expected to take ownership and constructively challenge technical designs, supplier delivery processes, product choice and present solutions at forums such as Technical Design Authority.

Key Responsibilities:

Working closely with all stakeholders, the main responsibilities of the role are:

  • Drive innovation with suppliers for current and future capability and help develop a roadmap for the product and services. This will require a solid demonstration of technical capability, with the ability to lead discussions building strong supplier relationships. A good understanding of the organisation will be required in order to present and influence internal stakeholders on proposed technology changes, and how that aligns with the organisation’s objectives.
  • Understand the wider picture of how video and audio technology should be deployed within a variety of environments to deliver a high-quality user experience. Use knowledge of video services to translate customer needs into clearly defined requirements. Be able to assess the impact of these services on associated infrastructure, internal delivery networks and cloud-based platforms and communicate this to business stakeholders and suppliers.
  • Deliver current operating procedures and processes for reporting and associated delivery of services and develop and execute improvements and efficiencies. Be able to recognise internal operating procedures and where changes can be delivered at pace with wider impacting procedures which require excellent stakeholder management, integrity, effective decision making and setting priorities.
  • Have a good understanding of wider IT requirements and develop user stories, in order to improve, design and deliver new services or support any procurement activity. A good analytical approach is needed to pull together various streams of data, understanding of functional and non-functional requirements and a grasp of risks with the ability to identify via all the different streams the approach needed to change and influence expectations and customer needs.
  • Lead and Manage incidents based on the service, help to co-ordinate the appropriate suppliers and stakeholders to support the resolution of the incidents. Bring together various resolution teams across the organisation and proactively encourage resolution, provide guidance and take responsibility for resolution with the incident team. Provide clear communication to stakeholders or input to via the incident team.
  • Assess and respond to queries and issues as they arise providing further analysis as required or escalating more complex and difficult issues upwards to relevant members of the team. Maintain accountability and responsibility and help drive issues forward;
  • Help provide direction, support and objectives for team members, both individual and organisational, creating an environment that supports positive learning, sharing ideas and developing a culture of continuous improvement. Ability to recognise and applaud talent communicating own self learning, demonstrating the value the team brings to the organisation.
  • A good understanding of financial data is required along with excellent written skills. Ability to understand and be familiar with capital and resource terminology, asset depreciation, budgets and forecasting. Manage and maintain spend working with finance teams. Create Business Cases where required, with the ability to articulate the purpose as well as the costs, benefits, risks, scope, objectives, assumptions and dependencies.

The post holder will report to the Lead Video Product Manager.

Skills & Experience:

  • You will be resilient and used to dealing with difficult and complex situations
  • Have experience of managing potential conflict to resolution being aware of individual needs
  • Regularly used creative thought to develop possible courses of action
  • Evaluated risks and made judgements on the most appropriate solutions
  • Experience of problem solving and working with others to deliver at pace
  • Have acted independently on day-to-day issues and taken a strategic view on operational or policy areas
  • Understand product lifecycle and product management

Essential Criteria:

  • Previous Product management experience
  • Experience of working in a structured and non-structured technical delivery environment
  • Experience of working in large, complex organisations
  • Ability to work to tight timescales, managing your priorities and ensuring delivery of requests
  • Excellent understanding of video, audio and related IT technologies
  • Excellent communication and written skills
  • Excellent stakeholder and influencing skills

Desirable Criteria:

  • Experience of Agile delivery approach would be an advantage
  • Experience in using a wide range of collaborative tools

Application process:

The following areas of Success Profile Framework will be used to assess and score your application during the sift and interview.

  • Experience – As demonstrated in your CV, statement of suitability, and application form
  • Behaviours – We will be using the 2 behaviours below.
  • Technical – As demonstrated in your CV, statement of suitability, and application form
  • DDaT Assessment – During the interview, you will be assessed against the DDaT framework

Key Civil Service behaviours:

You will be required to provide evidence of the following key behaviours at Level 3.

  • Making Effective Decisions
  • Managing a Quality Service

Salary

The national salary is £36,049 - £41,095, London salary is £41,747 - £47,591. Your salary will be dependent on your base location

Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.

Benefits

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Support

  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on UKor Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.