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DTS Senior Project Manager – 35951
£43,958 - £63,500


We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit:

Interview Location:   Video conference via Skype

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

Existing civil servants applying on promotion will usually be appointed on the salary minimum of the pay band or with an increase of 10 percent on their existing base salary (restricted to the new pay band maximum), whichever is the higher.

Merit List:

HMCTS run a Merit List, where candidates who are unsuccessful at interview, by only a few points, can be offered other roles, at the same band, for up to 12 months!

So, it is always a good idea to apply for a role, and try as best as you can at interview, as you never know what future opportunities it may open! You will be able to view your status via the application screen. If you have been added to the Merit List, your status will show either Merit or Reserve list.


Do you want to be part of one of the largest tech programmes in Central Government? Do you want to be empowered to be creative, curious and have your ideas listened to?

These are exciting times at Her Majesty’s Court and Tribunals Service (HMCTS). As an agency of the MoJ, we support the judiciary across England and Wales, and we are looking for talented people to help us achieve our ambitions. It will be challenging, important and rewarding.

DTS is creating a place in which it is great to do work and part of our offer is brilliant training opportunities and support from expert colleagues. As well as that you’ll find flexible working, an inclusive culture and a place where your opinion is valued.

Job Description:

As Senior Project Manager you will deliver end to end projects including owning service delivery for a significant function or product. You will be working closely with cross functional product teams to build delivery roadmaps. You will also be responsible for building and maintaining teams, ensuring they are motivated, collaborating and working well; identifying obstacles and helping the team to overcome them. You will have the ability to focus the team on what is most important to the delivery of products and services and encourage and facilitate continuous improvement of the delivery team.

You will have a strong infrastructure and or digital delivery background and enjoy working in a delivery focused, agile environment with multidisciplinary teams. You will also be accountable for effective delivery of complex, high-risk products and services and have strong interpersonal and communication skills, able to engage senior stakeholders. You’ll have a depth and breadth of experience across a range of products and services, throughout the entire lifecycle, and have greater responsibility and accountability as the main point of escalation.

Key Responsibilities:

Setting Direction

  • Lead by example and demonstrate the right behaviours
  • Deal with conflict and helps establish a culture that allows for constructive criticism
  • Develop and utilise meaningful metrics in order to lead teams towards their goals and understand areas for improvement
  • Own and build relationships with the technical teams, Product Owners, senior stakeholders, management and third party sub-contractors utilising effective and appropriate governance mechanisms
  • Manage complex team dynamics between external and internal stakeholder
  • Own the creation of the business case for complex projects and co-ordinate activities across stakeholder groups
  • Iterate the business case throughout the lifecycle of the project

Agile & Lean Practices

  • Can identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes
  • Ability to adapt and reflect, are resilient and can see outside of the process
  • Able to help teams to manage and visualise outcomes, prioritise work and work to agreed minimum viable product (MVP)

Bridging Gap between Tech & Non-Tech

  • Able to listen to the needs of the technical and business stakeholders and interpret between them
  • Is proactive and reactive to all communication

Lifecycle Perspective

  • Will recognise the appropriate deliverables and the right people to meet these
  • Works with other agile delivery operations throughout the product lifecycle

Relationship Management

  • Influences stakeholders and manages relationships effectively
  • Facilitates and delivers the business outcomes

Digital Perspective

  • Can apply a digital understanding to their work
  • Is able to identify and implement solutions for assisted digital

Commercial Management

  • Able to take responsibility for complex relationships with contracted suppliers
  • Will work with key stakeholders to negotiate with contracted suppliers and get good value out of contracts and suppliers

Skills & Experience:

Essential Criteria:

  • Previous experience of working in a large digital organisation, or demonstrable understanding of large digital organisations operate in the context of this role
  • Have been accountable for successful delivery of a project or workstream
  • Prior team management experience having operated as a team leader managing and supporting the work of junior grade
  • Ability to work with technical and business stakeholders to drive out needs and interpret between them.
  • The capability to be responsible for deciding direction and methodology
  • Excellent facilitation and stakeholder engagement skills
  • Used your knowledge to give expert advice to more senior grades

Person specification:

  • You will be resilient and used to dealing with difficult and complex situations
  • Have experience of managing potential conflict to resolution being aware of individual needs
  • Regularly used creative thought to develop possible courses of action
  • Evaluated risks and made judgements on the most appropriate solutions
  • Experience of problem solving and working with others to deliver at pace
  • Have acted independently on day-to-day issues and taken a strategic view on operational or policy areas
  • Contributed significantly to the achievement of policy or business objectives

Application process:

The following areas of Success Profiles will be used to assess and score your application during the sift, and interview.

  • Experience – As demonstrated in your CV, statement of suitability, and application form
  • Behaviours – We will be using the 2 behaviours below.

Key Civil Service behaviours:

You will be required to provide evidence of the following key behaviours at Level 4.

Managing a Quality Service

  • Demonstrate positive customer service by understanding the complexity and diversity of customer needs and expectations
  • Deliver a high quality, efficient and cost-effective service by considering a broad range of methods for delivery
  • Ensure full consideration of new technologies, accessibility and costings
  • Make clear, practical and manageable plans for service delivery
  • Ensure adherence to legal, regulatory and security requirements in service delivery
  • Proactively manage risks and identify solutions
  • Establish how the business area compares to industry best practice
  • Create regular opportunities for colleagues, stakeholders, delivery partners and customers to help improve the quality of service

Changing and Improving

  • Encourage, recognise and share innovative ideas from a diverse range of colleagues and stakeholders
  • Give people space to take initiative and praise them for their creativity
  • Create an environment where people feel safe to challenge and know their voice will be heard
  • Make changes which add value and clearly articulate how changes will benefit the business
  • Understand and identify the role of technology in public service delivery and policy implementation
  • Consider the full impact of implementing changes on culture, structure, morale and the impacts on the diverse range of end users, including accessibility needs
  • Identify early signs that things are going wrong and respond promptly
  • Provide constructive challenge to senior management on change proposals

Flexible working options:

HMCTS offers a flexible working system in many of its offices.

Job Sharing and Reduced Hours:

All applications for job sharing or reduced hours will be treated fairly and on a case by case basis in accordance with the MoJ’s flexible working policy and equality policy.

Excess Fares and Relocation Allowances:

This job is not eligible for relocation allowances but excess fares may be considered in accordance with MoJ’s excess fares allowance policy


Additional Information

Working Arrangements & Further Information

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits,retail vouchers and discounts on a range of goods and services.
  • For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

1-     To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am – 6pm) or e mail;

2-     To Ministry of Justice Resourcing (;

3-     To the Civil Service Commission (details available here)

The Civil Service embraces diversity and promotes equality of opportunity.

There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Grading Structure Review

The Ministry of Justice is currently undergoing a review of posts which are currently graded at Band A to realign our grading structure with the majority of the wider Civil Service.

Posts advertised at Band A may be graded at either Grade 6 or Grade 7 once the review has taken place.