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Information Technology

DTS Project Support Officer (DRLM) – 58160
£30,451 – £38,373
Multiple Locations


We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit:

Her Majesty’s Courts and Tribunals Service

Directorate: Digital and Technology Services

Pay Band:           HEO

Job Title:             Project Support Officer (DRLM)

Location:            London /National

Successful applicants will be expected to be office based 2 days per week in an HQ Office. The frequency may increase in the future.

Term:                  Permanent

Interview:           Video conference via Teams

Salary range:      London £34,262 – £38,373


Important salary details

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

Existing Civil Servants applying on promotion, will usually be appointed on the salary minimum of the new pay band, or receive an increase of 10 percent on the current base salary, whichever is higher (This is restricted to the pay maximum of the new band).

Merit List

HMCTS run a Merit List, where candidates who are unsuccessful at interview, by only a few points, can be offered other roles, at the same band, for up to 12 months!

So, it is always a good idea to apply for a role, and try as best as you can at interview, as you never know what future opportunities it may open! You will be able to view your status via the application screen. If you have been added to the Merit List, your status will show either Merit or Reserve list.


Her Majesty’s Courts and Tribunals Service (HMCTS) is an agency of the Ministry of Justice (MoJ) and provides the supporting administration for the Judiciary across England and Wales.  It delivers services to the public directly in court and tribunal buildings, remotely via business centres and increasingly via digital services online.

Digital & Technology Services is growing as a key enabler of HMCTS’ future as a digital organisation, building the new digital products and live operations teams necessary to deliver online services to our users and staff.  Please follow the link below for further information about HMCTS.


The Decommissioning and Legacy Risk Mitigation (DLRM) Programme is part of the Government’s Major Projects and Programmes portfolio and has been established to mitigate the risks presented by HMCTS’ legacy technology. The programme sits within HMCTS’ Digital and Technology Services directorate and works across HMCTS, MoJ and Cabinet Office to deliver its primary aim of decommissioning HMCTS applications without undue risk.

The scale of ambition for the DLRM programme is significant. There are around 300 bespoke applications in use across HMCTS.  The programme’s aim is to ensure these applications are able to support HMCTS operations as well as decommissioning those that are no longer needed. As such, the DLRM Programme brings together multiple inter-related workstreams focussed on reducing our technical, cyber and data debt. The work covers a number of Digital, Data and Technology disciplines as well as commercial, financial and programme and project delivery skills and has a blended team of permanent and contingent people from a variety of backgrounds. Having secured funding for this ambitious programme, we are now at an exciting stage of our journey and are looking for enthusiastic and committed people to join one of the most ambitious technology programmes across government.

Main Purpose of The Role

As Project Support Officer, you will be responsible for a diverse range of duties supporting the team and, ultimately, the delivery of the Project or Projects. You will provide a planning, analysis and reporting function; designing, and developing robust tools and processes which will help to inform strategic and tactical decisions on a daily basis, including resource planning across the team.

Key responsibilities of the role

  • Planning and scheduling – Develop and maintain appropriate systems to enable effective planning and scheduling.
  • Monitoring and reporting – Support in maintaining project controls and in producing project reports. Develop and maintain an active Risk and Issues register for the project.
  • Administration – Responsible for project file management systems and adherence ensuring robust version control and data security application. You will also be required to organise key project meetings and provide secretariat support where needed.
  • Stakeholder Management – Support the development and maintenance of a stakeholder log for internal and external stakeholders. Act as the focal point for project responses to external requests for information.

Essential Criteria

  • Experience of working within a project management role or operational environment with some project management or co-ordination responsibilities
  • Working knowledge of planning, frameworks & methodologies
  • Ability to effectively engage stakeholders and facilitate collaborative working
  • Experience of organising and prioritising work effectively
  • Ability to analyse and present sensitive or complex data and information to influence decision making
  • Proven ability to adapt communication style and approach to suite varying audience needs

Desirable Criteria

  • PMO experience and/or qualifications
  • Experience of working within a Digital or Technology area

The following areas of Success Profile Framework will be used to assess and score your application during the sift, and interview.

  • Experience – As demonstrated in your CV, statement of suitability, and application     
  • Behaviours – We will be using the 2 behaviours below.

Key Civil Service behaviours

You will be required to provide evidence of the following key behaviours at Level 3.

  • Changing and improving
  • Communicating and influencing

Other duties

The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.


The national salary range is £30,451 - £34,105, London salary range is £34,262 - £38,373. Your salary will be dependent on your base location

Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on UKor Childcare Choices. You can determine your eligibility at
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: