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Information Technology

DTS Principal Business Analyst – 44810
£43,958 - £63,500
Multiple Locations


We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit:

Important salary details:
New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

Existing Civil Servants applying on promotion, will usually be appointed on the salary minimum of the new pay band, or receive an increase of 10 percent on the current base salary, whichever is higher (This is restricted to the pay maximum of the new band).

Merit List:
HMCTS run a Merit List, where candidates who are unsuccessful at interview, by only a few points, can be offered other roles, at the same band, for up to 12 months!

So, it is always a good idea to apply for a role, and try as best as you can at interview, as you never know what future opportunities it may open! You will be able to view your status via the application screen. If you have been added to the Merit List, your status will show either Merit or Reserve list.

Do you want to be empowered to be creative, curious and have your ideas listened to?

These are exciting times at Her Majesty’s Court and Tribunals Service (HMCTS). As an agency of the MoJ, we support the judiciary across England and Wales, and we are looking for talented people to help us achieve our ambitions. It will be challenging, important and rewarding. 

DTS  is creating a place in which it is great to do work and part of our offer is brilliant training opportunities and support from expert colleagues. As well as that you’ll find flexible working, an inclusive culture and a place where your opinion is valued.

Job Description:

As a Senior Business Analyst working on the DTS Infrastructure Programme, you will be able to anticipate the impact of your work especially when drawing up proposals for change. A key aspect of the role is the ability to plan-ahead, think strategically and ensure that operations, service provision or policy programmes are developed to meet changing business needs.

Key Responsibilities:

Agile & Lean Practices    

•    Identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes
•    Know how to help the team to decide the best approach
•    Can help teams to manage and visualise outcomes, prioritise work and work to agreed minimum viable product (MVP), print and scope
•    Compare the best processes or delivery methods to use, including measuring and evaluating outcomes
•    Recognise when something does not work and encourages a mind-set of experimentation

Business Analysis    

•    Know how to drive the analysis and collection of information to help create recommendations for service improvements
•    Analyse large amounts of complex information and use it to produce solutions

Business Improvement Process    

•    Can help to evaluate and establish requirements using relevant techniques such as gap analysis
•    Able to analyse current processes, identify and implement opportunities to optimise processes, and leads and develops a team of experts to deliver service improvements

Business modelling    

•    Models complex situations across more than one business function or programme
•    Know how to gather insight from senior stakeholders and communicate modelling results clearly to them

Business process testing    

•    Can take responsibility for the creation of test cases

Digital perspective    

•    Can apply a digital understanding to your work
•    Can identify and implement solutions for assisted digital

Enterprise and business architecture    

•    Can contribute to the creation and maintenance of the target operating model and identify the impact on operational service


•    Can lead others to innovate in their work as well as enabling them to innovate on their own

Methods and tools    

•    Know how to ensure that teams are using the right tools and methodologies

Requirements definition and management    

•    Can facilitate the setting of business priorities for change initiatives of high complexity
•    Know how to lead on requirements analysis and take responsibility for the investigation and implementation of changes to programme scope

Testing (business analysis    

•    Can define test condition requirements
•    Know how to work according to test plans to design, interpret and execute them
•    Can highlight reports and risks and analyse results based on tests and activities

End User    

•    Know how to collaborate with user researchers and can represent users internally
•    Understand the difference between user needs and the desires of the user
•    Can champion user research to focus on all user
•    Prioritise and define approaches to understand the user story, guiding others in doing so
•    Offer recommendations on the best tools and methods to be used

Other duties:  

 •    The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post. 

Skills & Experience:
•    You will have the ability to convey detailed advice and information to other employees, including those in more senior grades
•    You will be expected to act independently on day-to-day issues and take a strategic view on operational or policy areas only referring to more senior grades the issues which have serious policy or resource implications
•    Can function with considerable discretion over day-to-day operations and the organisation of your work
•    You have the ability to manage and develop teams 
•    Ability to deliver at pace and to work to very tight deadlines

Essential Criteria:
•    Will know how to develop the analysis and collection of information to create recommendations for service improvements
•    Knows how to gather insight from senior stakeholders and communicate modelling results clearly
•    Can contribute to the creation and maintenance of the target operating model and identify the impact on operational service
•    Can analyse large amounts of complex information and can use it to produce solutions
•    Knows how to work according to test plans to design, interpret and execute them

Application process:
The following areas of Success Profiles will be used to assess and score your application during the sift, and interview.

•    Experience – As demonstrated in your CV, statement of suitability, and application form
•    Behaviours – We will be using the 2 behaviours below.

Key Civil Service behaviours:

You will be required to provide evidence of the following key behaviours at Level 4.


•    Promote diversity, inclusion and equality of opportunity, respecting difference and external experience.
•    Welcome and respond to views and challenges from others, despite any conflicting pressures to ignore or give in to them.
•    Stand by, promote or defend own and team’s actions and decisions where needed.
•    Seek out shared interests beyond own area of responsibility, understanding the extent of the impact actions have on the organisation.
•    Inspire and motivate teams to be fully engaged in their work and dedicated to their role.

Making Effective Decisions    

•    Clarify your own understanding and stakeholder needs and expectations, before making decisions.
•    Ensure decision making happens at the right level, not allowing unnecessary bureaucracy to hinder delivery.
•    Encourage both innovative suggestions and challenge from others, to inform decision making.
•    Analyse and accurately interpret data from various sources to support decisions.
•    Find the best option by identifying positives, negatives, risks and implications.
•    Present reasonable conclusions from a wide range of complex and sometimes incomplete evidence.
•    Make decisions confidently even when details are unclear or if they prove to be unpopular.

Additional Information

Working Arrangements & Further Information

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits,retail vouchers and discounts on a range of goods and services.
  • For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

1-    To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am – 6pm) or e mail;

2-    To Ministry of Justice Resourcing (;

3-    To the Civil Service Commission (details available here)

The Civil Service embraces diversity and promotes equality of opportunity.

There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Grading Structure Review

The Ministry of Justice is currently undergoing a review of posts which are currently graded at Band A to realign our grading structure with the majority of the wider Civil Service.

Posts advertised at Band A may be graded at either Grade 6 or Grade 7 once the review has taken place.