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DTS – Lead Product Manager – 42775
£43,958 - £63,500
Multiple Locations


We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit:

Important salary details:

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

Existing Civil Servants applying on promotion, will usually be appointed on the salary minimum of the new pay band, or receive an increase of 10 percent on the current base salary, whichever is higher (This is restricted to the pay maximum of the new band).


Her Majesty’s Courts and Tribunals Service (HMCTS) is an agency of the Ministry of Justice (MoJ) and provides the supporting administration for the Judiciary across England and Wales. It delivers services to the public directly in court and tribunal buildings, remotely via business centres and increasingly via digital services online. HMCTS has a once in a generation opportunity to transform the entire Courts and Tribunals Service through the HMCTS Reform and Crime Programme, with funding confirmed in the most recent spending review. These Programmes are providing a world-class justice system, in a manner that provides an improved user experience at reduced cost to the taxpayer. This will ensure justice for all as well as supporting the UK’s position at the forefront of an increasingly competitive international legal market. Delivering and operating digital services lie at the heart of the transformation.

Making a real difference to people’s lives is such an integral part of working at HMCTS that we’ve built it into an agreement with everyone who works here. It’s called our people promise.

Digital & Technology Services is growing as a key enabler of HMCTS’ future as a digital organisation, building the new digital products and live operations teams necessary to deliver online services to our users and staff. The directorate is creating, operating and enhancing critical national infrastructure services.

Users include citizens, court staff, the judiciary, prosecutors, legal counsel and a wide variety of other participants in delivering justice. For example, HMCTS Digital & Technology Services has created and now operates and enhances services that have digitised the court room.

These include paperless bundles for all parties in the Crown Court, a single evidence repository and tablet viewing solution in the Magistrates’ Court, as well as the critical infrastructure solutions to display evidence, deliver court hearings by video and achieve connectivity. Other live digital services enable citizens to interact with HMCTS directly online, whether they need help in the civil, family, or criminal courts, or need to apply to a tribunal.

An effective courts and tribunals service is fundamental to our democracy, underpinning the rule of law. This is an opportunity to work in a role that will enable the digitisation of a major agency and run an operation designed not just to give our courts and tribunals a sustainable and affordable future, but to improve how justice is delivered


Digital & Technology Services is looking to expand the digital operations support team to help HMCTS and Crown Prosecution Service (CPS) transition and run great digital services. The role involves leading the HMCTS enterprise tooling function and work across all business programmes to understand business tooling requirements and ensure this is being translated by tooling to meet business and operational needs.

The ability to work both independently and lead multidisciplinary teams across various tooling teams, proactively and with versatility in responding to changing circumstances is essential. They will be expected to take ownership of the function, building it out to align with the departments Target Operating Model.

The key purpose of the role:

The role has management and leadership responsibility within the HMCTS Digital and Technology Services for digital and technology products, providing a service to our users as part of the wider Live Operations team. The post holder will have the opportunity to be part of the team building and implementing the new digital operating model for HMCTS, at the heart of the future organisation.

The Lead Product Manager will own and coordinate the operation, support, maintenance and improvement of the DTS Live Operations Tooling team; This includes ensuring SLA’s are continually achieved, to expected DTS Standards and also to provide support for Digital tools currently being used across DTS and wider HMCTS.

The role will plan ahead building in strategies to standardise and automate, pushing forward with shift left activities. Challenging ideas, thinking outside of the box whilst understanding industry standards and what it takes to deliver a high-quality service.

The role reports to the Head of Live Operations and will have line management responsibility within the DTS Live Operations Tooling team, who will work together to share expertise and provide cover.

Key Responsibilities:


  • Coach and lead teams in Agile and Lean practices, determining the right approach for the team to take and evaluating this through the life of a project using new and innovative ways of working to achieve the right outcomes. Act as a recognised expert and advocate for the approaches, continuously reflecting and challenging the team.
  • Influence, challenge and coach. Anticipate how constraints might change and know where to challenge or remove constraints.
  • Understand the marketplace, realising the benefit and persuading others which tool is the right one to use. Integrate a product with other services. Ensure that products get used. Realise benefits by linking work in progress back to the business case. Build business cases based on user needs.
  • Apply experience of multiple parts of the tooling life cycle. Recognise when it is right to move forward and when it is right to stop. Recognise the appropriate deliverables and the right people to meet these. Work with other agile delivery operations throughout the tooling life cycle. Plan and engage with the appropriate stakeholders at a particular stage in the project.
  • Maintain awareness of industry best practice and cascade ways of working to make operations efficient. Act as the escalation point for major operational issues and champion operational management across the community. Work closely with leaders of operational delivery teams across HMCTS Digital and Technology Services and MOJ D&T
  • Anticipate problems and how to defend against them at the right time understanding how the problem fits into the larger picture. Articulate the problem and help others to do it, build problem-solving capabilities in others.
  • Start to define and create approaches. Implement new ways of working, understand what is most important and applicable.
  • Develop a long-term vision and objectives. Focusing on what is important and most relevant and develop the capability of others.
  • Give direction on which tools or methods to use in meeting the needs of users across a variety of areas. Bring insight and expertise in how user needs have changed over time to ensure these are met by the business. Apply strategic thinking in how to provide the best service for the end user.
  • Work closely with key stakeholders to provide leadership and direction to all Tools in a programme or a local Tooling community and maintain the high-level roadmap.
  • Responsible for hiring associate Tooling managers, Product managers, Senior Product managers and contractors
  • Provide leadership in programmes and across the local Tooling community and in the wider DTS


  • Prepare and maintain analysis and knowledge to understand user needs, Prepare and deliver guidance and communications to support operating and improving the performance of the DTS Live Ops Tooling Team
  • Establish training needs and knowledge transfer requirements, ensuring these are delivered where required.
  • Act as a central contact point for all digital and technology matters/ escalations related to DTS Live Operations Tooling Team

Skills & Experience:

We’re looking for an individual with strong interpersonal skills who likes working with delivery focused and agile multidisciplinary teams. You will also contribute to the wider community and share your skills and experiences with others across HMCTS, MOJ and the wider Government, as required.

Essential Criteria:

  • Experience of working collaboratively with Senior Heads of Departments and multi-disciplinary teams.
  • Experience of working in large, complex organisations.
  • Ability and experience of engaging with senior management and stakeholders and leading the representation of your work.
  • Strong problem-solving abilities and analytical skills.
  • Applied experience and responsibility for Infrastructure asset management and product hardware lifecycle management.
  • Applied experience in identifying service / product gaps and managing these continual service improvements, issues and risks to ensure stable and successful Operation of your Product/Tools.
  • Either a strong technical background with a high level of technical knowledge and experience with workplace products and/or infrastructure services or a strong business background with an understanding of HMCTS users and the technology used.

Application process:

The following areas of Success Profiles will be used to assess and score your application during the sift, and interview.

  • Experience – As demonstrated in your CV, statement of suitability, and application form
  • Behaviours – We will be using the 4 behaviours below.

Key Civil Service behaviours:

You will be required to provide evidence of the following key behaviours at Level 4.

Changing and Improving

  • Encourage, recognise and share innovative ideas from a diverse range of colleagues and stakeholders.
  • Give people space to take initiative and praise them for their creativity.
  • Create an environment where people feel safe to challenge and know their voice will be heard.
  • Make changes which add value and clearly articulate how changes will benefit the business.
  • Understand and identify the role of technology in public service delivery and policy implementation.
  • Consider the full impact of implementing changes on culture, structure, morale and the impacts on the diverse range of end users, including accessibility needs.
  • Identify early signs that things are going wrong and respond promptly.
  • Provide constructive challenge to senior management on change proposals.

Making Effective Decisions

  • Clarify your own understanding and stakeholder needs and expectations, before making decisions.
  • Ensure decision making happens at the right level, not allowing unnecessary bureaucracy to hinder delivery.
  • Encourage both innovative suggestions and challenge from others, to inform decision making.
  • Analyse and accurately interpret data from various sources to support decisions.
  • Find the best option by identifying positives, negatives, risks and implications.
  • Present reasonable conclusions from a wide range of complex and sometimes incomplete evidence.
  • Make decisions confidently even when details are unclear or if they prove to be unpopular.

Managing a Quality Service

  • Demonstrate positive customer service by understanding the complexity and diversity of customer needs and expectations.
  • Deliver a high quality, efficient and cost effective service by considering a broad range of methods for delivery.
  • Ensure full consideration of new technologies, accessibility and costings.
  • Make clear, practical and manageable plans for service delivery.
  • Ensure adherence to legal, regulatory and security requirements in service delivery.
  • Proactively manage risks and identify solutions.
  • Establish how the business area compares to industry best practice.
  • Create regular opportunities for colleagues, stakeholders, delivery partners and customers to help improve the quality of service.

Communicating and Influencing

  • Communicate with others in a clear, honest and enthusiastic way in order to build trust.
  • Explain complex issues in a way that is easy to understand.
  • Take into account people’s individual needs.
  • Deliver difficult messages with clarity and sensitivity, being persuasive when required.
  • Consider the impact of the language used.
  • Remain open-minded and impartial in discussions, whilst respecting the diverse interests and opinions of others.
  • Introduce different methods for communication, including making the most of digital resources whilst getting value for money.
  • Monitor the effectiveness of own and team communications and take action to improve where necessary.

Additional Information

Working Arrangements & Further Information

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits,retail vouchers and discounts on a range of goods and services.
  • For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

1-    To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am – 6pm) or e mail;

2-    To Ministry of Justice Resourcing (;

3-    To the Civil Service Commission (details available here)

The Civil Service embraces diversity and promotes equality of opportunity.

There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Grading Structure Review

The Ministry of Justice is currently undergoing a review of posts which are currently graded at Band A to realign our grading structure with the majority of the wider Civil Service.

Posts advertised at Band A may be graded at either Grade 6 or Grade 7 once the review has taken place.