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Information Technology

DTS Judicial and Royal Courts of Justice Group Digital Support – 45581
£26,411 - £30,324


We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit:

Directorate:               Digital & Technology Services (DTS) 

Pay Band:                  Band D 

Job Title:                    Judicial and Royal Courts of Justice Group Digital Support 

Location:                    Royal Courts of Justice, London. Travel to other locations may be required 

Clearance level:        You will be required to obtain SC security clearance for this role, this is not essential before commencement of the role. Please note individuals should normally have been resident in the UK for 5 years preceding their application for SC clearance. 

Term:                          Permanent 

Interview Location:   Royal Courts of Justice, London or via a digital platform


Her Majesty’s Courts and Tribunals Service (HMCTS) is an agency of the Ministry of Justice (MoJ) and provides the supporting administration for the Judiciary across England and Wales.  It delivers services to the public directly in court and tribunal buildings, remotely via Business Centres and digital services online. 

The Digital & Technology Services Directorate is responsible for creating high quality digital products and services, modernising the court estate, updating and replacing its technology, speeding up and streamlining working practices, refurbishing buildings to reduce maintenance costs and provide much improved services for service users, especially vulnerable witnesses and victims. Please follow the link below for further information about HMCTS.  

HMCTS Digital & Technology Services Directorate has deployed Microsoft Office 365 (MS365) to c25,000 judges. It is known as eJudiciary. This Digital Administrative Support role is as part of a dedicated team that supports the Judiciary and selective HMCTS staff with the provision of the eJudiciary service. The team oversees the maintenance and monitoring as well as the development and delivery of new requirements using MS365. 

Support is also provided to the judiciary on other products as well as advice and guidance that includes departmental/government/judicial policies for the use of digital services. The role will report to the Judicial and Royal Courts of Justice Group (RCJG) Lead Digital Support

Job Description

  • To provide support to the Head of Judicial and RCJG and the eJudiciary Support Team
  • To undertake the procurement of IT hardware and software ensuring accurate financial record keeping.
  • Support the eJudiciary end to end service for resolving incidents and problems, making changes to the service and providing system enhancements
  • Act as a point of contact for the judiciary, senior stakeholders and the wider directorate of HMCTS, and be responsible for analysing and escalating queries raised using your knowledge base and judgement
  • To provide appropriate and timely responses to issues, including channelling requests to the appropriate team, monitoring resolution activity, keeping customers appraised of progress and suggesting improvements to service delivery
  • Responsible for reviewing and amending documents, reports and user guides, demonstrating attention to detail and problem solving
  • To have the ability to work both independently and as part of a team, proactively and with versatility in responding to changing circumstances is essential 

Key responsibilities

  • Take ownership for the purchase of hardware and software on behalf of the office. Prepare documentation for suppliers to provide quotes for goods and services, raise purchase orders and receipt goods. Quality check and maintain accurate financial documentation within the monthly finance report and supporting documentation.
  • To proactively contact suppliers to resolve any failed deliveries, invoicing or queries.
  • To raise any unresolved financial queries to the Judicial and RCJG Lead Digital Support
  • To produce and submit the monthly financial accruals ensuring sign off is obtained by the Deputy and Head of Judicial and RCJG.
  • To undertake a quarterly review of POs with the DTS Finance Team ensuring that all open POs are correctly recorded.
  • Update financial and other process documents where applicable, demonstrating a high degree of accuracy and to collaborate with the wider team to obtain signoff
  • Analyse and escalate judicial support queries to the appropriate person. Answer less complex eJudiciary 2nd line Support issues raised by the judiciary and provide support when completing more complex issues.
  • Create and maintain professional relationships with HMCTS staff, in order to understand RCJG IT systems. Take ownership of the RCJG Master List of Applications ensuring content is kept up to date and accurate.
  • Continual identification and understanding of the digital needs of the Judiciary in order to propose changes and improvement to their service.
  • Lead on the testing of software and hardware as instructed by the Lead Digital Support. Capture test issues, outcomes and recommended next steps. Provide the Lead Digital Support with delivery timetable for the completion of testing.
  • Provide input into meetings/workshops with suppliers, stakeholders and judiciary.
  • Provide administrative support to the office; arranging meetings, taking minutes and ensuring actions are both captured in turn completed; ensure attendees at meetings are given up to date information and act as a contact point for attendee’s queries.
  • Undertake regular monitoring and reporting of the Workload Planner, providing reports to the Head of the Judicial and RCJG. To liaise with the wider team to ensure it is regularly and accurately updated, reporting any issues to the Head of the Judicial and RCJG.
  • To work with the Lead Digital Support and the wider team to complete the delivery of larger projects. Assisting with the drafting of communications, updating and maintaining accurate documentation, the deployment of goods and liaising with stakeholders to ensure tasks are completed on time.
  • To undertake in the dispatch of hardware from the RCJ to both the national judiciary and to staff and the senior judiciary within the RCJ and Rolls building.
  • The post-holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post. 

Skills and Experience: 

Essential Criteria:

  • IT literacy, competent in Office applications, Word, Excel, Powerpoint
  • The ability to make decisions using relevant information, knowledge base and documented processes
  • Interpersonal skills to aid collaboration with team members, liaising with suppliers, senior stakeholders and the (senior) judiciary
  • Excellent writing skills, with the ability to work with and prepare reports
  • The ability to problem solve and anticipate problems, ideally providing a solution or preparation of potential issues 

Desirable Criteria:

  • Office 365 experience is desirable, but training can be provided.
  • Experience of procurement of IT hardware/software.
  • Knowledge and understanding of IT systems used within HMCTS and RCJ is desirable 

Application process:

The following areas of Success Profiles will be used to assess and score your application during the sift, and interview. 

  • Experience – As demonstrated in your CV, statement of suitability and application form
  • Strengths – The interview will be on these key strengths: Adaptable, Relationship Builder, Precise
  • Behaviours – We will be using the 5 behaviours listed below 

Key Civil Service Behaviours:

You will be required to provide evidence of the following key behaviours at Level 2. 

  • Changing and Improving
  • Making Effective Decisions
  • Working Together
  • Managing a Quality Service
  • Delivering at Pace. 

Flexible working options:

HMCTS offers a flexible working system in many of its offices. 

Job sharing and reduced hours

All applications for job sharing or reduced hours will be treated fairly and on a case by case basis in accordance with the MoJ’s flexible working policy and equality policy. 

Excess Fares and Relocation Allowances

This job is not eligible for relocation allowances, but excess fares may be considered in accordance with MoJ’s excess fares allowance policy. 

Additional Information


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on GOV.UK or Childcare Choices. You can determine your eligibility at
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

1- To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am – 6pm) or e mail;

2- To Ministry of Justice Resourcing (;

3- To the Civil Service Commission (details available here)

The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit:

Working Arrangements & Further Information

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Grading Structure Review

The Ministry of Justice is currently undergoing a review of posts which are currently graded at Band A to realign our grading structure with the majority of the wider Civil Service.

Posts advertised at Band A may be graded at either Grade 6 or Grade 7 once the review has taken place.