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Digital

DTS – Delivery Manager (Scrum Master) – 43317
£30,989 - £47,591
Multiple Locations

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We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity

Important salary details:

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

Existing Civil Servants applying on promotion, will usually be appointed on the salary minimum of the new pay band, or receive an increase of 10 percent on the current base salary, whichever is higher (This is restricted to the pay maximum of the new band).

Introduction:

These are exciting times at Her Majesty’s Court and Tribunals Service. As an agency of the MoJ, we support the judiciary across England and Wales, and we are looking for talented people to help us achieve our ambitions. It will be challenging, important and rewarding.

DTS is creating a place in which it is great to do work and part of our offer is brilliant training opportunities and support from expert colleagues. As well as that you’ll find flexible working, an inclusive culture and a place where your opinion is valued.

The key purpose of the role:

As a Delivery Manager you will plan the delivery of Agile sprints, track and report on progress to stakeholders and serve as an escalation point to resolve any blockers where necessary. You will work closely with the Product Manager and Business Analyst to ensure sprints are focused on business outcomes and benefits. You will establish and lead all the Agile ceremonies (sprint planning, daily stand-ups, retrospectives etc).

You will be experienced in Agile and Waterfall methodologies and can advise your team on the appropriate use dependent on the project scenario. You will be given the opportunity to continue to grow your management capabilities as well as managing relationships with senior stakeholders as you progress to becoming a leading figure within the Delivery Manager community.

Key Responsibilities:

Agile and Lean Practices

  • Identify and compare the best processes or delivery methods to use
  • Can recognize when something does not work and encourage a mindset of experimentation
  • Adapt and reflect, be resilient and have the ability to see outside of the process
  • Use a blended approach depending on the context
  • Measure and evaluate outcomes
  • Know how to help teams to manage and visualize outcomes
  • Have had experience in applying Agile principles in practice

Commercial Management

  • Acts as the point of contact for contracted suppliers
  • Understands appropriate internal contacts and processes within a government department
  • Knows how and when third parties should be brought into digital, data and technology projects

Communication Skills

  • Can listen to the needs of technical and business stakeholders and interpret them
  • Manages stakeholders’ expectations and be flexible
  • Are capable of proactive and reactive communication
  • Can facilitate difficult discussions within the team or with diverse senior stakeholders

Financial Management

  • Knows how to balance cost versus value
  • Can consider the impact of user needs
  • Report on financial delivery
  • Can monitor cost and budget; you know how and when to escalate issues
  • Understands the financial impact of the work you do and how cost and budgets are created

Life-cycle perspective

  • Recognize when to move from one stage of a product life cycle to another
  • Can ensure the team is working towards the appropriate service standards for the relevant phase
  • Manage delivery products and services at different phases
  • Understands how the needs of the team and the product vary across the stages of the product life cycle

Maintaining delivery momentum

  • Facilitate the delivery flow of a team, managing the pace and tempo
  • Can actively address internal and external risks, issues and dependencies including where ownership exists outside the team
  • Actively address internal risks and issues and know when to escalate them

Planning

  • Understand the environment and can prioritise the most important or highest value tasks
  • Uses data to inform planning
  • Manages complex internal and external dependencies
  • Can provide delivery confidence
  • Removes blockers or impediments that affect plans and can develop a plan for difficult situations
  • Ensure that teams plan appropriately for their own capacity

Team dynamics and collaboration

  • Knows how to bring people together to form a motivated team
  • Can help to create the right environment for a team to work in and can empower them to deliver
  • Recognizes and deal with issues
  • Can facilitate the best team make-up depending on the situation

Skills & Experience:

In this role, you will:

  • Build and maintain teams, ensuring they are motivated, collaborating and working well
  • Identify obstacles and help the team to overcome them
  • Focus the team on what is most important to the delivery of products and services
  • Encourage and facilitate continuous improvement of the delivery team
  • Coach and mentor both team members and others to apply the most appropriate tools and techniques

The successful candidate should be able to demonstrate the following criteria:

  • Experience of building productive relationships with internal and external Stakeholders such as Product Managers, Release Managers and Service Owners.
  • Line management experience.
  • A willingness to take ownership of problems and propose workable solutions.
  • Strong attention to detail and disciplined approach to task management.
  • Good awareness of Agile methodology and wider project management techniques (Waterfall, MSP etc).
  • Ability to quality assure, validate and analyse data to assist in key management decisions.
  • Understanding and focus on user needs in the context of the bigger picture.
  • Willingness to learn new ways of working with modern tools i.e. Jira, Confluence, ServiceNow and Slack.

Desirable Criteria:

  • An understanding of civil and/or criminal work in a front-line operational environment.
  • A background and understanding of digital and technology services.

This role will give you a fantastic opportunity to work with a wide range of stakeholders at the heart of the digital transformation in HMCTS as well as develop a broad range of effective business and technical skills.

Application process:

The following areas of Success Profiles will be used to assess and score your application during the sift, and interview.

  • Experience – As demonstrated in your CV, statement of suitability, and application form
  • Behaviours – We will be using the 2 behaviours below.

Key Civil Service behaviours:

You will be required to provide evidence of the following key behaviours at Level 3.

Seeing the Big Picture

  • Understand the strategic drivers for your area of work.
  • Align activities to contribute to wider organisational priorities.
  • Remain alert to emerging issues and trends which might impact your work area.
  • Seek out and share experiences to develop knowledge of the team’s business area.
  • Understand how the strategies and activities of the team create value and meet the diverse needs of all stakeholders.

Managing a Quality Service

  • Develop, implement, maintain and review systems and services to ensure delivery of professional excellence.
  • Work with stakeholders to set priorities, objectives and timescales.
  • Successfully deliver high quality outcomes that meet the customers’ needs and gives value for money.
  • Identify risks and resolve issues efficiently. Involve a diverse range of colleagues, stakeholders and delivery partners in developing suggestions for improvements.
  • Establish ways to find and respond to feedback from customers about the services provided.

HMCTS offers a range of benefits:

Flexible working options:

Flexible working – whether it’s working from home or remotely, working part-time, job sharing, or working compressed hours, we have people doing it and are happy to discuss options with you.

Annual Leave:

Generous allowances for paid holiday starting at 25 days per year and rising as your service increases, plus bank holidays and 1 privilege day usually taken around the Queens’ birthday.

Great maternity, adoption, and shared parental leave, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!

Up to 5 days paid leave for voluntary work you may wish to undertake.

Pension:

Agenerous pension scheme on average of up to 22%

Training:

HMCTS is committed to staff development and offers an extensive range of training and development opportunities through Civil Service Learning and with the assistance of our Learning and Development

Excess Fares and Relocation Allowances:

This job is not eligible for relocation allowances, but excess fares may be considered in accordance with MoJ’s excess fares allowance policy.

Support:

  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as salary sacrifice arrangements for childcare vouchers, and voluntary benefits such as retail vouchers and discounts on a range of goods and services.
  • Free annual sight tests for employees who use computer screens.

Networks:

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Additional Information

Working Arrangements & Further Information

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.

Benefits

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Support

  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits,retail vouchers and discounts on a range of goods and services.
  • For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

1-    To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am – 6pm) or e mail Moj-recruitment-vetting-enquiries@gov.sscl.com);

2-    To Ministry of Justice Resourcing (resourcing-services@justice.gov.uk);

3-    To the Civil Service Commission (details available here)

The Civil Service embraces diversity and promotes equality of opportunity.

There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Grading Structure Review

The Ministry of Justice is currently undergoing a review of posts which are currently graded at Band A to realign our grading structure with the majority of the wider Civil Service.

Posts advertised at Band A may be graded at either Grade 6 or Grade 7 once the review has taken place.