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Information Technology

DTS DDaT Capability and Engagement Support Manager – 62641
£37,683 – £48,067
Multiple Locations


We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit:

HM Courts and Tribunals Service

Directorate: Digital Technology Services (DTS)

Pay Band: SEO

Job Tile: DDaT Capability and Engagement Support Manager 

Location:National / London – Successful applicants will be expected to be office based 2 days per week in any HMCTS Office (subject to business availability). The frequency may increase in the future. 

Term: Permanent

Interview: Video conference via Teams

Important salary details:

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

Existing Civil Servants applying on promotion, will usually be appointed on the salary minimum of the new pay band, or receive an increase of 10 percent on the current base salary, whichever is higher (This is restricted to the pay maximum of the new band).

Merit List:

HMCTS run a Merit List, where candidates who are unsuccessful at interview, by only a few points, can be offered other roles, at the same band, for up to 12 months.

So, it is always a good idea to apply for a role, and try as best as you can at interview, as you never know what future opportunities it may open! You will be able to view your status via the application screen. If you have been added to the Merit List, your status will show either Merit or Reserve list.


These are exciting times at HM Court and Tribunals Service (HMCTS). As an agency of the MoJ, we support the judiciary across England and Wales to deliver justice by running courts and tribunals and processing outcomes, and we are looking for talented people to help us achieve our ambitions. It will be challenging, important and rewarding.

HMCTS Digital and Technology Services (DTS) is a specialist technology directorate which provides support to HMCTS in the use of IT and Digital.

DTS is creating a place in which it is great to do work and part of our offer is brilliant training opportunities and support from expert colleagues. As well as that you’ll find flexible working, an inclusive culture and a place where your opinion is valued.

Please follow the link below for further information about HMCTS.

Role purpose

  • As a Digital, Data and Technology (DDaT) Capability and Engagement Manager, you will deliver DTS Capability support, identifying and meeting Learning and Development needs on a quarterly and annual basis. Work collaboratively and strategically to support current and future capability with the aim of developing a talent pool that feeds into succession plans.
  • You will drive DTS alignment to the Central Digital and Data Office, DDaT framework and function, supporting the Head of DDaT Capability and Engagement in required activity. Work with business leads and Heads of Professions to enhance workforce performance through robust career planning, leadership development, and building staff capability & skills including managing the yearly DDaT assessment and benchmarking, and the HMCTS Personal and Impact Development (PID) process.
  • To link in with HR Directorate and their Engagement and Capability Leads to ensure their work aligns with the wider HR agenda.

Key Responsibilities:

  • Be accountable for the development and implementation of a strategic plan to support ongoing growth of capability and talent management. Report progress to the DDaT Head of Capability and Engagement, and ensure appropriate controls are in place to monitor progress against the targets.
  • Develop and manage a mechanism to capture, address and ensure the staff development needs/gaps from outcomes of PID reviews and business need are addressed, building these into the regional strategic plan to address priority issues. Monitoring performance against this plan and taking effective corrective action as required to deliver the plan.
  • Establish and manage regional capability bids to address identified business and capability needs, ensuring any funding opportunities are maximised, and managing the utilisation of Civil Service Learning (CSL) to address capability needs.
  • Develop and maintain effective communication channels in respect of the capability agenda.
  • Implement, manage and monitor the overall functioning of the DDaT framework to ensure prompt and quality training for staff is provided.
  • Manage the induction process and ensure all teams follow standard process, monitoring and evaluating the effectiveness of the process.
  • Establish and manage a process to ensure the successful implementation of apprenticeships across the region, liaising with line managers to design and deliver an effective programme.
  • Develop and implement systems to co-ordinate and monitor all development activity.
  • Develop and manage links between Learning and Development and Employee Engagement to ensure activity is co-ordinated.
  • Lead on one of the Employee Engagement strands Engagement, Diversity and Inclusion or Health and Wellbeing, acting as DTS champion, chairing the relevant forum and supporting the development of plans. Forming strong links with local engagement representatives, ensuring the needs are properly addressed at the meetings.
  • Apply continuous improvement principles to improve the effectiveness and efficiency of all working operations for which the post holder is responsible and lead on Continuous Improvement activity across their portfolio.
  • To undertake any other duties that are commensurate with a Band B level post as required.
  • Lead on Learning & Development (L&D) to deliver and/or co-ordinate the delivery of L&D sessions in accordance with plans and priorities.
  • Develop and support ongoing delivery of succession planning to improve resilience and talent management, working with the teams to ensure all L&D work compliments change plans working at pace to flex the offer to meet changing or emerging priorities.
  • Lead on data analysis of Staff Survey / Staff Forums to effect good working relationships with colleagues and to improve service delivery and staff morale / motivation.
  • Provide Leadership to the team, visibly demonstrating and embedding the new culture and ways of working for DTS in delivering service excellence across all DTS jurisdictions.
  • The role holder will be able to authorise budget for proven learning requests. Large amounts, above a set threshold, are likely to be referred to line manager for approval.
  • The role holder may be expected to manage provision of learning contracts ensuring deliverables always meet service offering ensuring value for money (VFM) and commercial compliance .
  • Work across Human Resources spectrum to manage personal data required to accurately submit bulk uploads for Recruitment and Retention Allowance (RRA) payments to Shared Services Connected Ltd (SSCL) on a yearly basis.

Skills & Experience:

  • Experience in leading by example: coaching, supporting and developing others and guiding them through a substantial and significant change.
  • Experience in the ability to build and maintain effective working relationships with a range of stakeholders (internal and external) at varying levels or experience and grade.
  • Understanding of DDaT profession as set out at Digital, Data and Technology Profession – GOV.UK (
  • Knowledge of MS products including, MS Teams, Word, PowerPoint and intermediate excel required and SharePoint.
  • Resilience and authority to be able to manage learners effectively, sometimes in challenging situations.
  • Knowledge of learning resources and solutions to recommend to learners includingCivil Service development schemes.
  • People management skills and leadership skills to be able to support DTS colleagues who may be spread geographically across different sites, and to empower team members to take personal responsibility for their own personal impact and development.
  • Knowledge of HMCTS people policies, including performance management, to ensure team works effectively together where necessary.

Application process:

The following areas of Success Profile Framework will be used to assess and score your application during the sift, and interview.

  • Experience – As demonstrated in your CV and statement of suitability
  • Behaviours – We will be using the 2 behaviours below.

Key Civil Service behaviours:

You will be required to provide evidence of the following key behaviours at Level 3.

  • Managing a Quality Service
  • Delivering at Pace


The national salary range is £37,683 - £41,506, London salary range is £43,647 - £48,067. Your salary will be dependent on your base location

Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on UKor Childcare Choices. You can determine your eligibility at
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: