Are you OK with cookies?

We use small files called ‘cookies’ on Some are essential to make the site work, some help us to understand how we can improve your experience, and some are set by third parties. You can choose to turn off the non-essential cookies. Which cookies are you happy for us to use?

Project Delivery

Design Manager – 47695
£30,989 - £47,591


We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit:

New recruits to the Civil Service joining MoJ are expected to join at the band minimum. For an exceptional applicant and under exceptional circumstances, managers have discretion to set starting salaries above the pay range minimum


Her Majesty’s Court and Tribunals Service is an agency of the MoJ and provides the supporting administration for the judiciary across England and Wales. It delivers services to the public directly in court and tribunal buildings, remotely via business centres and some limited services via the internet.

The Reform Programme is a once in a generation opportunity to transform the entire HM Courts and Tribunals Service, enhancing the provision of a world-class justice system, in a manner that provides an improved user experience at reduced cost to the taxpayer. This will contribute to consolidating the UK’s position at the forefront of an increasingly competitive international legal market as well as ensuring access to justice for all. Approximately £1 billion is being invested in the Programme which is due to complete in 2023/24.

By the time the Reform Programme is complete the services will be simpler and easier to use with many straightforward services online. There will be much greater virtual, flexible working, significantly less reliance on paper-based manual administration, and there will be fewer buildings.

These are exciting opportunities both across the Reform Programme and in business areas that will be significantly affected by reform. They offer a unique chance to be at the forefront of leading and implementing significant change across the organisation.  The Programme is ambitious and innovative and will need a flexible workforce to deliver it. Those leading the change will experience new and exciting opportunities and will benefit from playing a part in a number of different initiatives throughout the four-year Programme.

Main Purpose of the role:

You will lead the development of project-specific and/or cross-cutting design for the Future Hearings programme within HMCTS Reform – scoping, defining and answering design questions for the services being delivered under the Future Hearings programme.  These are:

  • Publications & Information – responsible for improving users’ access to publishable information about court and tribunal hearings, such as listings information, in support of the principles of open justice.
  • Scheduling & Listing / Resource Management – responsible for simplifying and streamlining elements of the work currently required to plan and maintain judicial availability, schedules and lists. This will help us understand performance, demand and capacity issues, and so improve our ability to respond to backlogs, delays and last-minute changes and to drive improvements in listing administrative practices. 
  • Video Hearings – responsible for designing a service to enable participants to take part in a court or tribunal hearing remotely, recognising the gravitas of judicial proceedings. This will enable courts and tribunals to deal with proceedings in a more proportionate, flexible and efficient way for users.

Working closely with the design lead and service managers, you will ensure designs are aligned to user needs, HMCTS’s future operating model and channel shift strategy.  You will maintain a strong focus on ensuring scope is controlled and design is delivered in order to enable benefits to be released across the wider Reform programme. Working with a wide range of subject matter experts and alongside service designers, product owners and business analysts in the project teams, you will capture current business practice, develop models, and secure the agreement of service design through project governance routes.  You will build and maintain strong relationships to gain operational insight, and understand user needs and stakeholder interests.  You will work closely with MOJ policy teams to ensure alignment between policy goals and delivery.  You will prioritise design work, in alignment with the strategic objectives of Reform and the delivery priorities of the Future Hearings programme. You will be expected to present findings, recommendations and options in a clear, concise and compelling way, briefing senior officials and governance boards, and partners and stakeholders where needed.

You will work either in a central design team or within a project team.  You will be expected to be flexible and may be asked to work across the Future Hearings programme to ensure priorities can be met.

Key Responsibilities:

  • Progress and finalise designs and deliver results by building on and championing effective working relationships across organisational boundaries (e.g. with MoJ policy, legal and analytical leads)
  • Ensure designs reflect organisational needs, strategies and plans and are deliverable within the scope of the Reform programme.
  • Ensure that any design debt is captured and scope is controlled in order to successfully support the Future Hearings team.
  • Ensure that senior officials, Ministers and the Senior Judiciary have the necessary information and understanding of policy impacts on HMCTS to effectively support decision making.
  • Present informed and balanced advice to senior officials, Ministers and the Senior Judiciary by carefully balancing a broad range of policy, operational, legal and financial perspectives.

Key interactions will be with:

  • Service, project and design managers/leads within project teams
  • The tech development team who are developing the products
  • Operational managers responsible for delivering components of the future service, to ensure receipt of customer feedback, analysis and action taken as a result
  • Service users comprising of end users, professional bodies and other interested parties
  • Policy colleagues to ensure the new model is championed from the perspective of customers/partners/stakeholders
  • Judicial partners responsible for delivering the business of the court to ensure the new model is championed from the perspective of customers/partners/stakeholders

Essential Skills and Criteria:

  • Experience or knowledge of the justice system.
  • Experience of managing the design and implementation process.
  • Experience or knowledge of a public policy environment.
  • Experience of high level stakeholder engagement and management.
  • An understanding of government and citizens needs

Application Process:

To apply for this position please complete the online application form, ensuring you submit the following two application documents:

  • An up-to-date copy of your CV which details your experience and achievements
  • A 750-word statement of suitability which demonstrates your suitability against the Key Responsibilities and Essential Skills outlined above

Should you be successful at the application stage, you will be invited for an interview.

For the interview process, we will assess you the against key competencies below:

  • Communicating and Influencing
  • Seeing the Big Picture
  • Delivering at Pace
  • Making Effective Decisions
  • Working together

Further information on the required standards for this post (Level 3) can be found at:

Terms & Conditions:

Other Duties

The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.  Some travel to sites across the UK is likely to be required.

Location of Post

HMCTS has locations nationwide and supports flexible working.  The Future Hearings team is a nationally dispersed team however many of the team are based in 102 Petty France, London. Post-COVID, some travel to London will be expected but applications will be accepted from candidates from any location. 

Travel to other HMCTS sites will be required as part of these working arrangements. In line with the department’s policies, travel and subsistance and where appropriate overnight accommodation will be available.

Fixed Term Appointment

This appointment will be made on a fixed term basis, due to the time limited nature of the Reform Programme.

For existing civil servants, whilst the role itself is time limited, at the end of the fixed term period, you will retain your permanent status but will be placed on the re-deployment register.

Secondments and loans will be considered on an individual basis.

Flexible working options

HMCTS offers a flexible working system in many of its offices.

Job Sharing and Reduced Hours

All applications for job sharing or reduced hours will be treated fairly and on a case by case basis in accordance with the MoJ’s flexible working policy and equality policy.

Excess Fares and Relocation Allowances

This job is not eligible for relocation allowances but excess fares may be considered in accordance with MoJ’s excess fares allowance policy.

Additional Information


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on GOV.UK or Childcare Choices. You can determine your eligibility at
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

1- To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am – 6pm) or e mail;

2- To Ministry of Justice Resourcing (;

3- To the Civil Service Commission (details available here)

The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit:

Working Arrangements & Further Information

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

The pay structure is being consulted upon and therefore the pay advertised/offered may change depending on the outcome of the consultation.  If you have any concerns, please check what the situation is before accepting any offer. 

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Grading Structure Review

The Ministry of Justice is currently undergoing a review of posts which are currently graded at Band A to realign our grading structure with the majority of the wider Civil Service.

Posts advertised at Band A may be graded at either Grade 6 or Grade 7 once the review has taken place.