Design and Delivery Manager – 44959
£30,989 - £47,591
We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity
Selection process details: If the number of applications exceed expectations, an initial sift will be undertaken using the lead behaviour Managing a Quality Service. We are unable to provide feedback to those candidates who are unsuccessful at the sifting stage.
Interview : If successful at the sifting stage, the final stage will consist of a blended interview and a pre-prepared presentation. More information will be shared regarding the presentation question upon interview invite. During the panel interview, your experience will be assessed, you will be asked behaviour-based questions to explore in detail what you are capable of, and you will be asked strength-based questions to also explore what you enjoy and your motivations relevant to the job role. Strengths will not be identified in advance of the interview. Interviews will take place via MS Teams. Interview feedback (on request) will be provided.
Location: These roles are being advertised on a National basis and your home office location will be discussed with you if you are successful. Please note that MoJ operates from 4 HQ locations within an extensive operational estate. You will be expected to make full use of our smarter/remote working practices. If aligned to a local office or hub there might be regular travel to HQ sites expected for collaboration or business need. The 4 HQ locations are:
102 Petty France, London
10 South Colonnade, Canary Wharf
Southern House, Croydon
5 Wellington Place, Leeds
Working arrangements: Some of the MoJs terms and conditions of service are changing as part of Civil Service Reform. The changes will apply to staff joining the MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on “modernised” terms in their current post or “unmodernised” MoJ terms if they are on “unmodernised” terms in their current post.
Role/Group / Directorate
Design and Delivery Manager
MoJ People Group – Leadership, Talent & Capability
Reports to Head of Design and Development
Location & Terms of appointment
National – multiple locations
This is a permanent post
Salary and Grade
This post is Band B.
£30,989 – £41,095(National)
£34, 818 – 47,591 (London, dependent on Outer or Inner London)
Existing Civil Servants will have their salary calculated in accordance with the Department’s pay on transfer / pay on promotion rules.
About the MoJ
The Ministry of Justice is a major government department at the heart of the justice system. We deliver some of the most fundamental public services including courts, tribunals, prisons, legal services, youth justice, probation services, and attendance centres.
The organisation works together with other government departments and agencies to bring the principles of justice to life for everyone in society. From our civil courts, tribunals and family law hearings, to criminal justice, prison and probation services. We work to ensure that sentences are served, and offenders are encouraged to turn their lives around and become law-abiding citizens. We believe the principles of justice are pivotal and we are steadfast in our shared commitment to uphold them.
Our vision is to deliver a world-class justice system that works for everyone in society.
Our four strategic priorities to deliver our vision are:
- A prison and probation service that reforms offenders.
- A modern courts and justice system.
- A Global Britain that promotes the rule of law.
- A transformed department that is simpler, smarter and more unified.
For more information on who we are and what we do, please visit: https://www.gov.uk/government/organisations/ministry-of-justice
Background to the Team
Within the Ministry of Justice (MoJ) for the Leadership, Talent & Capability Team in People Group it is our vision to make a Department where leaders inspire; talent is nurtured; diversity is celebrated; and everyone is enabled to be their best. As a Team we are here to champion leadership excellence, nurture and develop talent to inspire and empower every individual to fulfil their potential. Through the delivery of high quality, high impact programmes and assessments we strengthen individual and organisational capability, create a pipeline of future leaders and promote a culture of continuous improvement and growth. In our organisation:
- Leadership is a responsibility we all have regardless of grade. It is a transferable skill-set that is developed through strategic interventions based on evidence and research. Leadership is an area we invest in and value and we aim to develop self-sufficient, motivated leaders who inspire.
- Talent is recognising skills and expertise in individuals, even when they don’t see it in themselves. The development of a healthy pipeline of future talent that will service our business needs. The creation of an environment where talent is consistently, fairly and frequently talked about.
- Capability is ensuring we are operating an effective justice system and that our people have the right skills to perform their jobs. Recognising our strengths and opportunities and investing in priority areas. Opening opportunities to extend skills, for example through access to apprenticeships, qualifications and online learning.
The Design & Delivery team offers an internal specialism for all leadership, talent and capability products including creation, development and delivery and will also include externally sourced products/services. This includes procuring, co-creation and co-curation with external suppliers where appropriate. Design will look to push boundaries with our products, using innovative methods of engaging learners and maximising impact. Delivery will foster positive learning environments (either face to face or online), will challenge learners to be their best and encourage positive learning experiences. You will work with Leadership, Talent and Capability Consultants to deliver on strategic priorities and ensure our design and delivery of programmes are engaging, innovative, inspiring, impactful and encourage learners to think, feel and act differently because of the intervention.
- Assist in shaping our design standards and delivery plans and execution across all our products, to ensure delivery to time, cost and quality standards and act upon evaluation recommendations.
- Assisting the Head of Design and Delivery in curating and procuring the design and/or delivery of products and interventions with an eye for detail and an ability to identify best practice, ensuring our briefs are clear and understood.
- Monitor quality, provide robust and practical feedback including challenging standards if required. This will involve developing an understanding of commercial contracting to work effectively with external providers and ensure value for money.
- Building strong relationships, expertise and passion for innovation, improving capability and championing people development to inspire and empower individuals to fulfil their potential across the MoJ family.
- Effective collaboration and engagement with a range of stakeholders including working closely with Leadership, Talent and Capability Consultants to deliver on strategic priorities and ensure our design and delivery of programmes and interventions are in line with high quality standards – ‘what good looks like’.
- Utilising knowledge of the latest thinking and innovation and identifying appropriate opportunities to ensure that we are continually investing in new and innovative ways and methods of developing our people to develop leadership, nurture talent and increase capability.
- Managing a small team of Band C Specialists in Design and Delivery.
- Striving for excellence in a dynamic and creative way, open to working in a collaborative, iterative way that gets the best from the team whilst working at pace.
The Design and Delivery Manager is a key role that supports the Head of Design and Delivery in the effective production and delivery of high-quality, high-impact leadership, talent and capability products for all 80,000 staff within the MoJ. This includes delivering on our leadership, talent and capability agenda, to ensure we are an organisation which fully develops its people to be their best in order that we can deliver a truly effective justice system.
Whilst not having direct control, you will also be expected to contribute to how individual budgets are spent across the Department.
Main Activities / Responsibilities
The job holder will be required to undertake the following duties and responsibilities:
- Creation of clear design and delivery standards that are adhered to and continually refreshed to meet the needs of our strategy and execute all aspects of the learning experience including design of materials, programmes, workshops and enabling tools. They will be in line with the latest thinking on learning development, understanding that each learning product created needs to have a tangible influence on learner skills, behaviour and knowledge.
- Design and delivery of an internal coaching and mentoring faculty for implementation across the MoJ, utilising qualified staff as well as building a continuous professional development route for training of new coaches and mentors. This will include delivering a programme of senior leader actions learning sets, as a development tool.
- Recognise the factors that could influence the learner’s experience (for example classroom environment, technology, concentration levels) and ensure that delivery is tailored to the needs of the individual and the purpose of the intervention being delivered.
- Review Leadership, Talent and Capability Consultants’ proposals to fully understand the request, challenge unrealistic deadlines and agree timeline to ensure delivery to time, cost and quality standards and act upon evaluation recommendations.
- Building and maintaining successful stakeholder relationships with a range of customers at all levels and across boundaries, through consistent, honest and open dialogue. Including supporting decision making, managing stakeholder/customer expectations, and persuading and influencing others who are likely to prefer alternative options or approaches. This will support civil service alignment of leadership/talent/capability activities.
- Take an active role in driving the leadership/talent/capability agenda to embed a learning culture that is underpinned by our organisational MoJ values to support organisational development and cultural change.
- Identify and clarify requirements and priorities and create frameworks to deliver outcomes whilst understanding the optimal approach. This will involve exercising discretion in managing areas of work, respond to changing requirements and managing performance to ensure quality outcomes are delivered on time.
- Design and deliver high quality, high impact learning products, programmes and interventions that deliver on the provided brief, utilising knowledge experience and insights to go over and above where appropriate, as well as setting clear expectations if original briefs are unattainable. This will also involve providing guidance, feedback to the team and critique to help shape the products.
- Oversee the design of ad hoc learning products, e.g. HMPPS Codebreaker, that bring to life existing initiatives in a bite-size, accessible form.
- Co-design blended programmes which have clear objectives and support individuals to develop over time, incorporating techniques that help to stimulate learning and continuous professional development.
- Ensure quality assurance of all learning products that is informed by ongoing evaluation, user feedback / experiences and informed by the latest thinking on leadership, talent and capability development. Ensuring that all products are aligned with relevant policy and are accurate, updated as required.
- Appreciate the diverse needs of our customer base, delivering specific programmes that meet the needs of under-represented groups in line with MoJ wide strategies ensuring diversity and inclusion is explicitly and proactively promoted and supported in all work.
- Co-deliver the roll out of exciting, engaging and value for money products and interventions including the high-quality delivery of products, either in a classroom or online. This will also involve continually reviewing and improving our offer in line with evaluation recommendations and ever-changing business needs.
- Building mutual understanding and achieving co-operation. This includes ensuring the team are on track, reconciling different priorities, resolving issues and understanding underlying causes before providing solutions and promoting productivity.
- Coaching of design and delivery specialists to ensure they are equipped with the right skills they need, can command a classroom/engage with an online audience, lead a programme with enthusiasm and passion and get the best out of learners to maximise user experience.
- Monitor quality, provide robust and practical feedback and challenge inadequate standards if required within the team and when external providers are required to design and /or deliver products for the team. The team will work with providers to ensure that briefs are clear and understood and that any contracts garner value for money and deliver on the needs of the learner and organisation.
- Research best practice and latest thinking utilise stakeholder feedback and lessons learnt to continuously improve and pursue excellence and credibility.
- Support the Head of Design and Delivery to provide value for money services that are conscious of the public purse and optimise funds – seeking to address, cultivate and curate local initiatives where possible. This could include day-to-day oversight of delegated budgets for projects and discrete work areas, providing clear audit trails where needed and reporting to the budget holder.
- Working alongside MOJ Commercial experts, you will need to have a level of understanding of commercial processes, risk and supplier management to support the Head of Design and Delivery with the identification and selection of appropriate leadership/talent/capability interventions through a competitive tender process.
- Monitor and track team capacity, applying intelligent reasoning to the setting of timescales and milestones so that delivery and progress is made at pace and ensure that the team work in an agile, flexible and works effectively in collaboration with the Leadership, Talent and Capability Consultants. Therefore, the post holder will need to challenge where appropriate and respond to any evaluation recommendations from the Enablement & Evaluation team.
- Allocation of resources for individual projects. Set clear, tangible timeframes the team members are responsible for. Support collaborative working across functional and organisational boundaries, manage inter-relationships with a focus on planning and balancing workloads and regularly seeking out opportunities to provide more responsive services. This will include specifying standards for service delivery; identifying improvements in service delivery mechanisms; resolving conflicts to meet targets and deadlines; managing and mitigating risks and ensuring work is integrated and co-ordinated in line with plans.
- Be in tune with the overall leadership, talent and capability strategy and bring deliverables to life through innovative learning design and engaging learning delivery.
- Encouraging the team to stretch and uplift their own capabilities and that of others to truly create impactful, rich and memorable learning products that last well beyond the classroom or digital packages.
The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to undertake additional tasks commensurate with their grade.
Essential knowledge, experience and skills
An understanding and recognition of the varied roles and responsibilities across the MoJ and developing people to be their best to deliver a world class justice system.
Involved in the development and delivery of robust and measurable organisation wide strategies and plans that deliver impact and positive transformational change.
Track record of building and maintaining lasting stakeholder relationships.
Experience of leading virtual teams and projects in the design and delivery of effective learning products.
Experience of developing internal capability within the team through applying their own expertise and various coaching and mentoring techniques.
Experience of working on your own initiative, delivering through others and ensuring that leadership/talent/capability leads are kept informed of risks and issues.
Experience of working in a flexible, agile environment and ability to plan ahead to ensure that the portfolio is developed to meet changing operating requirements.
Skills: Teamwork and collaboration; leadership, professionalism and strong work ethic.
Excellent drafting, presentation, oral and written communication skills.
Utilise a high degree of autonomy.
Desirable knowledge, experience and skills
Experience of planning, organising and utilising project methodology to deliver positive outcomes.
Proven track record in a people development role either in the Civil Service or in a large private sector organisation.
Experience of navigating often complex political landscapes, recognising issues even when they may be under the surface, exposing and resolving tensions, and sharing best practice and learning.
There are no specific academic or professional accreditations required for this role.
Success Profiles Behaviours
Managing a Quality Service
Delivering at Pace
Developing self and others
Working Arrangements & Further Information
Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.
Flexible working hours
The Ministry of Justice offers a flexible working system in many offices.
The MoJ offers a range of benefits:
Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.
There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.
The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.
The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
- A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
- Access to flexible benefits such as voluntary benefits,retail vouchers and discounts on a range of goods and services.
- For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers
- Paid paternity, adoption and maternity leave.
- Free annual sight tests for employees who use computer screens.
The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order
1- To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am – 6pm) or e mail Mojfirstname.lastname@example.org);
2- To Ministry of Justice Resourcing (email@example.com);
3- To the Civil Service Commission (details available here)
The Civil Service embraces diversity and promotes equality of opportunity.
There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.
Grading Structure Review
The Ministry of Justice is currently undergoing a review of posts which are currently graded at Band A to realign our grading structure with the majority of the wider Civil Service.
Posts advertised at Band A may be graded at either Grade 6 or Grade 7 once the review has taken place.