Are you OK with cookies?

We use small files called ‘cookies’ on Some are essential to make the site work, some help us to understand how we can improve your experience, and some are set by third parties. You can choose to turn off the non-essential cookies. Which cookies are you happy for us to use?

Operational Delivery

Delivery Manager x1 (P) Nottingham County Court – 47779
£24,002 - £31,973


We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit:

In the Civil Service, we use Success Profiles, a flexible framework, to assess candidates against a range of elements using a variety of selection methods, therefore giving you the opportunity to demonstrate the various elements required to be successful in the role.
Candidates must submit:
• a current and relevant CV; and,
• a statement of suitability (maximum 1250 words) setting out why you are interested in the role and how you meet the essential skills and experience required for:-
•    working with external and internal stakeholders. Working with other agencies (or groups) to improve the level of service offered.

•    Providing direction and close support to local managers, setting local priorities which are consistent with the business plan.
•    Identify process improvements, understanding and managing associated risks; building on team strengths to deliver business outcomes.

At the review/sift stage we assess the experience you demonstrate in your CV to determine your suitability for the role. 
At the interview we will ask you questions based on the skills and experience listed in the job advert, and on the Civil Service Behaviours Framework. The interview will be a blended approach assessing you on Behaviours and on Strengths. 
For this role, we will be asking you the questions on the following Behaviours:

1. Leadership 
2. Communicating and Influencing
3. Making Effective Decisions
4. Managing a Quality Service
5. Developing Self and Others


The Tribunals Service and Her Majesty’s Court Service were integrated into a single Agency, Her Majesty’s Courts and Tribunals Service on 1st April 2011. Bringing these two organisations together has removed duplication in management functions and increased the efficiency of the administration, which has enabled HMCTS to reduce what it spends away from the front line substantially.

Consequently, there are high expectations of all staff regardless of the job they do and high performance is expected from everybody. The organisation is continuously adopting new or better ways of working to ensure that it focuses on just that which is essential.

Band C staff will need to display a commitment to four key principles: Continuous change, LEAN principles, managing uncertainty and improving performance. All those appointed to new roles in HMCTS must be wholeheartedly committed to these principles and evidence this in their application.


As a new organisation HMCTS is embarking on a period of significant change.  Strong leadership is a critical element in this being successful.  As a manager within HMCTS the jobholder must provide clear direction and focus, visibly championing the changes which deliver greater efficiencies.  The Regional Delivery Directors expect all managers in the clusters to operate in a culture of openness and honesty, demonstrating a commitment to change through involvement and empowerment, and by delivering results.

The key purpose of the role is to

  • Support the Cluster Manager and Cluster Operations manager by being responsible for managing functions within the cluster.

Key responsibilities

  • Deliver a consistent and customer focussed service
  • Ensure effective deployment of resources to meet operational needs.
  • Ensure the delivery of cluster performance management objectives.
  • Act as Responsible Officer as required.


·         Maintain effective working relationships with the judiciary, supporting agencies, voluntary and user groups. Working with agencies to improve the level of service offered to users.

·         Provide direction and close support to local managers, setting local priorities which are consistent with the business plan

·         Lead Staff Forums as part of employee engagement activities to effect good working relationships with staff and to improve service delivery and staff morale / motivation

·         Ensure that team targets are met and resources are managed to deliver highly effective performance.

·         Identify process improvements, understanding and managing associated risks; building on team strengths to deliver business outcomes.

·         Ensure that Governance, risk management registers and contingency plans are in place and updated annually/monthly.

·         Ensuring compliance with HMCTS values, policies and procedures (including diversity, attendance and discipline, HMCTS Assurance Programme).

·         Ensure that local training needs are identified, assessed and training is delivered.

·         Perform Responsible Officer duties. This may include any of the following activities:

·         Identify and implement solutions to local problems

·         Ensuring IT/Workstation compliance at all times

·         Ensure compliance with health and safety requirements

·         Ensuring Risk Assessments take place at appropriate times

·         Maintenance of an up to date Asset Register

·         Ensure any issues regarding level of service for Estates Facilities Management are escalated to MoJ Estates

·         Constructively manage complaints within set timescales, and ensure corrective action taken where necessary.

·         Apply LEAN principles, tools and techniques to working practices to improve efficiency of operations.

Managing casework

·         Working with managers and staff to develop team plans which form part of the overall business plan for the cluster.

·         Setting local priorities and objectives within the context of national/regional strategies and plans.


·         Identifying and implementing solutions to local problems, referring more complex problems to the Cluster Operations Manager

Communicating with the public, the judiciary, other court & tribunals users and representatives of other agencies and organisations

·         Maintain effective liaison with judiciary, user groups and representative organisations.

·         Thinking beyond own area of responsibility, considering wider policy and organisational implications of issues.

·         Develop local communication plans which meet the needs of the target audience.


·         Representing the function you have been assigned to at an operational level

Team leadership

·         Provide operational leadership to managers and staff and role model engaging behaviours.

·         Provide coaching to support and develop staff, guiding them through a substantial and significant change.

·         Ensure you and your managers support the ongoing use of TIB’s and SOP’s and empower and develop staff to achieve the highest performance standards.

·         Ensure the application of MoJ HR policies and procedures.


·         To have a comprehensive knowledge of functions undertaken within the Cluster, to support the development and review of policies and procedures.

·         To provide specific functions as directed by line management in line with the SOP for providing that service.

Financial Authority

·         Ensure effective deployment of resources to live within the allocated budget.


·         Reporting to the Cluster Operations Manager / Cluster Manager.

Other duties

The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

Operational Delivery in HMCTS

This role is part of the Operational Delivery Profession. Operational delivery professionals are the outward face of government, providing essential services to the public in a variety of roles. They work in many different departments and agencies across the breadth of the UK, delivering service to customers in

  • Face-to-face roles in HMCTS for example a court usher
  • Contact Centre roles in HMCTS for example call centre advisers
  • Processing roles in HMCTS for example Staff at the County Courts Money-Claims Centre and Courts and Tribunal Administration

Being part of the operational delivery profession means belonging to a cross-government community of people.  This will offer you access to information on professional standards, skills development and qualifications to help you continue to improve your development and performance and expand your career options.

Additional Information


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on GOV.UK or Childcare Choices. You can determine your eligibility at
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

1- To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am – 6pm) or e mail;

2- To Ministry of Justice Resourcing (;

3- To the Civil Service Commission (details available here)

The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

Working Arrangements & Further Information

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

The pay structure is being consulted upon and therefore the pay advertised/offered may change depending on the outcome of the consultation.  If you have any concerns, please check what the situation is before accepting any offer. 

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Grading Structure Review

The Ministry of Justice is currently undergoing a review of posts which are currently graded at Band A to realign our grading structure with the majority of the wider Civil Service.

Posts advertised at Band A may be graded at either Grade 6 or Grade 7 once the review has taken place.