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Operational Delivery

Custodial Manager (CM): Safe Decent and Secure – 45772
£27,697 - £31,176


We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit:

Overview of the job


The job holder will provide day-to-day management of a Residential Unit/s within the establishment. They will manage the work of their group to ensure all local and national guidelines, policies and quality standards are maintained in order that tasks are carried out.

The job holder will be required to undertake incident management response (Silver/Bronze) and undertake Orderly Officer duties via the establishment’s rota. In addition to this, the job holder may be required, on a rotational basis, to be responsible for the establishment during the night period. This requirement will be based upon local risk assessment and establishment complexity.

Responsibilities, Activities and Duties

The job holder will be required to carry out the following responsibilities, activities and duties:

•    Undertake Orderly Officer duties when scheduled to do so, ensuring that the establishment’s regime is delivered effectively and that any operational decisions or incidents are managed in line with contingency plans, seeking advice from the Duty Governor/Manager when required.
•    Responsible for the management of all staff within their hierarchy. This includes staff performance, development and annual appraisal through to sickness absence management and managerial enquiries.
•    Ensure residential services are managed whilst maintaining order, control and decency in line with local/national policies and contingency plans.

If the Residential Unit is used as First Night/Induction accommodation in addition the jobholder will:

•    Manage all aspects of the First Night Centre/Induction, ensuring procedures are adhered to at all times and prisoners receive all elements of the induction programme before they are moved from the wing.
•    Manage prisoners’ first night initial needs assessment process.
•    Manage the process for prisoners located on the wing/unit/received from Reception and ensure they are provided with basic entitlements.
•    Manage local systems that enable all prisoners to speak to a Listener and peer support prisoner.
•    Manage initial assessment paperwork for prisoners from Reception.
•    Manage the Induction programme, updating when required to reflect recent and relevant information.
If the residential unit is used as a Care and Separation Unit (CASU) in addition the jobholder will:

•    Manage and monitor the status of Rule 45 prisoners held in the (CASU) documenting their status, including ensuring an exit strategy has been considered and outcomes recorded.
•    Manage and ensure completion of all paperwork for the authorisation and subsequent time bound review of prisoners located in special accommodation or subject to mechanical restraints.
•    Manage prisoners’ segregation review process.
•    Manage the adjudication process ensuring all adjudicators are consistent in approach and outcome. Attend the quarterly Adjudication Standardisation meeting providing data and trends for the preceding quarter.
•    Attend and contribute to Rule 45 and Good Order or Discipline (GOOD) reviews for prisoners held in CASU.
•    Quality assure segregation paperwork on a weekly basis from data supplied from the Supervising Officer on a daily basis which contributes to Segregation Management and Review Group (SMARG).
•    Monitor and analyse Control and Restraint (C and R) paperwork undertaking monthly reviews to establish any emerging trends.
•    Manage and ensure all prisoners held in the CASU have a fully completed and authorised CASU Safety Algorithm.
•    Support and assist adjudicators in completing all paperwork for Fast Track appeals.
•    Advise staff on adjudications and the processes involved.
•    Complete Impact Assessments as required for the Single Equality Scheme (Adjudications, Use of Force and CASU).

If required and identified as the daily operational lead for Safer Custody, in addition the job holder will:

•    Manage the day to day coordination, implementation and delivery of the safer custody (violence reduction, suicide prevention) policy in the establishment.
•    Manage all statistics and trends in relation to safer custody ensuring they are monitored, analysed and actioned and provide monthly report to the Senior Management Team.
•    Support staff through contributing to the assessment of prisoners who have been victims of bullying, violence or self-harm advising on appropriate actions to be taken.
•    Ensure that all prison standards relevant to violence reduction are known and published.
•    Ensure that all incidents of self-harm, bullying and assaults are reported and dealt with and that staff monitor vulnerable prisoners according to the Safer Custody/ Violence Reduction policies.
•    Ensure that prisoners are interviewed following acts of violence, assaults and anti-social behaviour. Complete any required investigations and write reports.
•    Attend boards and consider individual intervention plans for perpetrators and victims working with them to reduce the level of risk to others.
•    Assist and support staff through contributing to the assessment of prisoners who are in an acute phase of suicide ideation or persistent self-injury.
•    Act as the nominated point of contact for Deaths in Custody (DIC) and manage contingencies, representation at Coroners Court.
•    Contribute towards Death In Custody (DIC) investigations and use information to update Safer Custody policy where required.
•    Prepare and deliver Anti bullying, Pro- social Modelling and Assessment Care in Custody Teamwork (ACCT) training.
•    Manage and quality check Cell Sharing Risk Assessments (CSRA) and ACCT.
•    Manages Listeners scheme and liaises with Samaritans.
Undertake other management tasks including:

•    Assist the Head of Function in developing a safe, decent and secure function.
•    Ensure that all staff supervise, manage and control prisoners decently, lawfully, safely and securely whilst carrying out all activities.
•    Work collaboratively with other managers.
•    Promote Prison Service policy in all activities and behaviours by promoting diversity, decency, safety and reducing re-offending agendas.
•    Ensure procedures are in place to monitor the personal officer scheme, ensuring prisoners’ needs are met.
•    Ensure that staff maintain the prisoner roll.
•    Responsible for incident management documentation and logging onto the Incident Reporting System (IRS).
•    Investigate and respond to prisoner requests/complaints received.
•    Ensure actions arising from Standard Audit, Her Majesty’s Inspectorate of Prisons (HMIP) Action Plans, Managing Quality of Prison Life (MQPL) surveys including Local Self Audit Action Plans and Resettlement strategies are delivered.
•    Plan staff rotas/self-rostering and work activity to plan and manage delivery of the regime.
•    Review open Assessment Care in Custody Teamwork (ACCT) paperwork.
•    Ensure all HMPPS standards and Service Delivery Indicators (SDIs) are implemented and managed within the relevant work area.
•    Ensure all national and local policies/procedures are implemented and compliant with National Security Framework (NSF) and Local Security Strategy (LSS).
•    Attend relevant boards/meetings, as directed by line manager.
•    Provides management and direction to staff within their area of responsibility through briefings, building informal and formal relationships and effective communication.
•    Produce relevant reports as required and ensure the response to all correspondence is within agreed timescales.
•    Manage resources to deliver the activities within the area of responsibility and contribute to the short-to-medium term business planning process.
•    Manage a safe working environment for staff, prisoners and visitors. Ensure Health and Safety legislation is followed ensuring Safe Systems of Work (SSOW) and risk assessments are completed in a timely manner and any faults reported promptly.
•    Carry out investigations as directed by commissioning authority.
•    Knowledge and awareness of Regulation of Investigatory Powers Act (RIPA) legislation.
•    Undertake all duties around Managing Challenging Behaviour.
•    Discharging prisoners.
•    Carry out management checks as required, including those for Cell Sharing Risk Assessment (CSRA) and Incentives and Earned Privileges (IEP).

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.

An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.


  • Making Effective Decisions
  • Leadership
  • Communicating and Influencing
  • Working Together
  • Developing Self and Others
  • Managing a Quality Service

Essential Experience

Technical Requirements

•    Use of Force training
•    Must be a fully trained prison officer
•    Successfully completed either the SO or CM assessment
•    Successful completion of the workbook
•    Able user of MS Word and MS Excel

HoursofWork (UnsocialHours) Allowances

37 hour working week (standard).

HMPPS Staff on closed pay structures only: Additional Conditioned Hours Pensionable (ACHP)

Staff moving from a closed 39 hour pay structure will be eligible for the two protected pensionable additional committed hours (ACHP).  They will work a 39 hour week consisting of the standard 37 hour week and a further 2 additional hours (ACHP) paid at plain time pensionable rate.

Unsocial Hours Working

This role requires working regular unsocial hours and a 17% payment will be paid in addition to your basic pay to recognise this. Unsocial hours are those hours outside 0700 – 1900hrs Monday to Friday and include working evenings, nights, weekends and Bank/Public holidays.

Additional Information


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on GOV.UK or Childcare Choices. You can determine your eligibility at
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

1- To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am – 6pm) or e mail;

2- To Ministry of Justice Resourcing (;

3- To the Civil Service Commission (details available here)

The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

Working Arrangements & Further Information

Some of MoJ’s, including HMPPS, terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Standard working hours for this post are 37 hours per week excluding breaks which are unpaid.

If you are a current NPS employee, this vacancy may be available on a Loan basis for up to 2 years. Applications are invited from suitable qualified staff.

The Loan/Secondment is subject to the approval of the selected candidate’s Business Unit, which should be obtained before confirmation of appointment.


Annual Leave

-The holiday year runs from 1 March. If you work a non standard work pattern your leave entitlement may be expressed in either hours or days as appropriate. Leave entitlement is calculated on a pro-rata basis and you will be advised of your actual entitlement on appointment. If you were appointed internally and your leave was previously calculated in days, this will continue to be the case.

Bank, Public and Privilege Holidays

You are entitled to 9 days (66 hours 36 minutes) in recognition of bank, public and privilege holidays. These hours are added to your annual leave allowance. There is a requirement to work some public and bank holidays subject to your shift pattern and the operational needs of the establishment


-The Civil Service offers a choice of two pension schemes, giving you the flexibility to choose the pension that suits you best.

Work Life Balance

-HM Prison & Probation Service (HMPPS) is keen to encourage alternative working arrangements. Work life balance provides greater opportunities for staff to work more flexibly wherever managers and establishments can accommodate requests to do so. HMPPS offers flexible working subject to completion of a satisfactory probationary period and NVQ

Season Ticket Advance

-After two months’ service, you’ll be eligible to apply for a season ticket advance to purchase a quarterly or longer-period season ticket for travel between home and your place of work

Childcare Vouchers

For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers


-HMPPS is committed to staff development and offers a range of training and development opportunities, including areas such as Equality and Diversity, Dealing with Challenging Behaviour, Suicide Prevention and Anti Bullying Programmes

-There are opportunities to access promotion programmes and HMPPS provide a variety of training appropriate to individual posts

-All staff receive security and diversity training and an individual induction programme into their new roles


-All candidates are subject to security and identity checks prior to taking up post

-All external candidates are subject to 6 months probation. Internal candidates are subject to probation if they have not already served a probationary period within HMPPS

-All staff are required to declare whether they are a member of a group or organisation which HMPPS considers to be racist