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Operational Delivery

CTSC – Training Delivery Manager – 38139
£24,002 - £34,105
Multiple Locations


We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit:

The transformation of HMCTS is one of the most challenging and complex programmes in central government: by the time it completes in 2022/23, it will have radically changed how justice is done.  

The Courts and Tribunals Service centres are the administrative offices of the future. Providing hubs for telephony, assisted digital, case progression and hearing support, these centres will provide a consistent national service that enables cases to move through to conclusion smoothly and that provide the right support to the local judiciary.  

Spread nationally over several sites, these centres will be home to around 3,500 staff in total. We are working to reform a Justice system that relies on paper receipts and old processes. The CTSCs are the first step in being able to support a modern, digital Justice system.

Training Delivery Manager

This national role, which reports directly to the People Development Strategy Manager, is responsible for setting up and effective implementation of training plans across all CTSC sites nationally to ensure CTSC delivers an accessible and inclusive service to diverse users, using excellent people skills. The role will also provide leadership to the national team of CTSC Trainers and will manage the ongoing work of creating and maintaining CTSC-specific training resources, used by Trainers and Coaches.

Person Specification

  • Provide Leadership to the team, visibly demonstrating and embedding the new culture and ways of working in delivering service improvements to the end user
  • Excellent organisation and planning skills, in people logistics would be an advantage
  • People management skills to empower team members to take personal responsibility for their own personal impact and development
  • Willingness to develop knowledge of HMCTS policies and people management processes for both learners and for Development Team coaches and trainers under their management, including performance management, attendance management, grievance and disciplinary policies to ensure compliance and team effectiveness
  • Willingness to develop business-specific knowledge and experience to be able to coach and advise learners on improvement in specific business areas and maintain focus on service user’s needs
  • People and communication skills to be able to coach learners in increasing effectiveness in handling customer/user queries by telephone, email or webchat (etc)
  • Ability to judge capability, competence and potential in learners and adapt approach for different learners to ensure best learning environment.
  • Willingness to develop knowledge of learning resources and solutions to recommend to learners
  • Coaching skills to be able to coach both learners and Development Coaches and Trainers in improvements towards personal effectiveness and increased user satisfaction with HMCTS service

Please refer to the Job Description and the Candidate Packs, attached below for further information on each role.

Additional Information

Working Arrangements & Further Information

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits,retail vouchers and discounts on a range of goods and services.
  • For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

1-      To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am – 6pm) or e mail;

2-      To Ministry of Justice Resourcing (;

3-      To the Civil Service Commission (details available here)

The Civil Service embraces diversity and promotes equality of opportunity.

There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Grading Structure Review

The Ministry of Justice is currently undergoing a review of posts which are currently graded at Band A to realign our grading structure with the majority of the wider Civil Service.

Posts advertised at Band A may be graded at either Grade 6 or Grade 7 once the review has taken place.