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Operational Delivery

CTSC Data Analyst – 41899
£21,170 - £26,901
Multiple Locations

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We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity

We are looking for a Data Analyst to join our new Courts and Tribunals Service Centres. This exciting new role will be part of the newly reformed service centres which are being created as a result of the large transformation happening within HMCTS currently. The transformation of HMCTS is one of the most challenging and complex programmes in central government: by the time it completes in 2022/23, it will have radically changed how justice is done.  

The Courts and Tribunals Service centres are the administrative offices of the future. Providing hubs for telephony, assisted digital, case progression and hearing support, these centres will provide a consistent national service that enables cases to move through to conclusion smoothly and that provide the right support to the local judiciary.  

Spread nationally over several sites, these centres will be home to just under half of our workforce in total in. We are working to reform a Justice system that has in the past relied heavily on paper-based processes and the CTSCs are among the first steps in being able to support a modern, digital Justice system.

This role, reporting to the Insight & Reporting Manager, will be responsible for gathering and analysing data from various sources about CTSC performance and presenting the relevant data to help the wider CTSC understand its performance, its people and its users, and make changes or improvements to ensure the provision of an inclusive and accessible service.

Due to current Covid restrictions there may be periods where you will be able to work remotely but you will be needed to work in the office as required. 

Key accountabilities include:

  • Utilise multi-system generated data, user and staff feedback, interpreting the information to create management information and insight to support and improve performance across all CTSCs to ensure consistent and effective service delivery to users
  • Provide technical and analytical information and support to enable senior managers at all CTSC sites to make correct decisions in consistent service delivery
  • Liaise with Continuous Improvement, Quality Assurance and Change Management to provide, share and use insight to inform better quality management information to drive improvements in service delivery for users
  • Clearly elicit user MI requirements and produce appropriate MI reports to enable CTSC teams to understand their performance and data requirements and identify where improvements can be made
  • Work with the Quality Assessors team to collate quality results, create quality report and improvement plans and liaise with Heads of Operations and Team Leaders to ensure quality improvement plans are actioned, to ensure continued drive for service improvement and increased experience for service users
  • Work with Knowledge Content Team and use knowledge reporting data to access article viewing data and identify articles that have not been used and advise on removing unwanted/unread/expired articles. Liaise with stakeholders and hold user group research session to validate findings and understand if processes are still active and if knowledge articles are up to date/accurate
  • Work closely with team managers to provide them the information and data needed to help them manage the performance and well-being of staff members more effectively

Person Specification

  • Data wrangling, analysis and presentation – to be able to understand, interpret and present information so that it can be clearly understood and used by other CTSC teams to focus on service improvements
  • Benchmarking and trend analysis experience – to be able to identify where performance is under or over expected outcomes
  • Expert use of IT systems and software – to be able to extract and analyse the raw data to formulate useful insight about CTSC performance, people and users
  • Knowledge of Data Protection legislation and techniques in anonymising data – to ensure that data used by CTSC teams to improve services meets all departmental and legislative requirements to protect user identity
  • Statistical analysis for performance management and improvement

Additional Information

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

Existing civil servants applying on promotion will usually be appointed on the salary minimum of the pay band or with an increase of 10 percent on their existing base salary (restricted to the new pay band maximum), whichever is the higher.

Existing civil servants moving at the same grade will retain their existing remuneration package.

The salary for this post is set within Band D range of:

Stoke & Loughborough – £21,170 – £25,350 & Birmingham £22,566 – £26,901 

Applications are invited online via CS Jobs www.civilservicejobs.service.gov.uk and your application will be managed through an online automated process.

Following completion of the online application process, your application will be reviewed, and you will be notified if you have or have not been successful at this stage. If you have been successful, you will be invited to book an assessment.

The assessment will include an interview focusing on your behaviours and strengths, based on the Civil Services Success Profiles. For more information on success profiles, please visit –https://www.gov.uk/government/publications/success-profiles

You will also be asked to partake in an assessment which may involve a work simulation as part of the assessment process.

The 4 behaviours you will be assessed on are as follows:

  • Changing and Improving
  • Making Effective Decisions 
  • Managing a Quality Service
  • Delivering at Pace

There may also be a work simulation as part of the assessment process, of which you will be provided with more detail on the assessment day.

Full details of the assessment process will be made available to candidates once the advert closes.

Please find more information about the role and interview process within the attached candidate pack

Additional Information

Working Arrangements & Further Information

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.

Benefits

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Support

  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits,retail vouchers and discounts on a range of goods and services.
  • For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

1-    To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am – 6pm) or e mail Moj-recruitment-vetting-enquiries@gov.sscl.com);

2-    To Ministry of Justice Resourcing (resourcing-services@justice.gov.uk);

3-    To the Civil Service Commission (details available here)

The Civil Service embraces diversity and promotes equality of opportunity.

There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Grading Structure Review

The Ministry of Justice is currently undergoing a review of posts which are currently graded at Band A to realign our grading structure with the majority of the wider Civil Service.

Posts advertised at Band A may be graded at either Grade 6 or Grade 7 once the review has taken place.