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Human Resources

CSHR Casework Project & Technical Administrative Officer – 64470


We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit:

Rydym yn croesawu ac yn annog ceisiadau gan bawb, yn cynnwys grwpiau sydd wedi’u tangynrychioli yn ein gweithlu ar hyn o bryd, ac rydym yn ymfalchïo mewn bod yn gyflogwr o safon uchel sy’n denu llawer o ymgeiswyr. Ewch i

 gael rhagor o wybodaeth am sut rydym yn hyrwyddo amrywiaeth a chynhwysiant yn y gweithle.



Focused – You strive for quality outcomes and excellence in everything you do.

Precise – You are detail-focused, you ensure everything is accurate and error free.

Resilient – You have inner composure, recover quickly from setbacks and learn from them.

Analytical – You seek and analyse information to inform decisions based on the best available evidence.

Team Overview

Civil Service HR Casework Service (supplied by MoJ) is the preferred supplier of HR Casework for small and medium sized Government Departments. To date, CSHR Casework (supplied by MoJ) is responsible for delivering a casework service to 43 Government Departments, covering over 37.6% of the Civil Service’s headcount. The Service is delivered both remotely and face to face. Clients initially access the Service via Email or telephoning a Managers Advice Line (MAL). 


The CSHR Casework Project and Technical (PAT) Team provides a project and support service to all of our stakeholders, our internal team, suppliers and clients.

The role is fast paced and involves problem solving whilst managing several areas of work and ensuring that we meet our Service Level Agreements (SLA).

The Apprenticeship: 

This apprenticeship scheme provides a fantastic opportunity for individuals passionate about developing digital and business skills whilst gaining a BTEC Diploma Qualification. You will work towards completing a BTEC Diploma in Digital Application Support during an eighteen-month fixed term contract. This is a structured apprenticeship programme, with the possibility of a permanent role as Projects and Technical Administrative Officer as part of the HR Casework Team within the Ministry of Justice. The learning and development support offering will be tailored to individuals, who will be supported by a mentor, experienced colleagues and the external training provider.

Applications will not be considered for those who have already achieved a qualification at an equivalent or higher level in same subject area, including degree level. 

Job Purpose           

  • Using a comprehensive range of business systems (including the Case Management Application system, Cloud Desktop IT solution and 8×8 Manager Advice Line (MAL) system) to enable the MoJ HR Casework Team to deliver on Business Objectives – training will be provided.
  • Supporting with the creation and maintenance of the HR Casework sites on MS SharePoint Online will be a key element of the role.
  • Actioning of queries within functional mailboxes – acknowledging emails with appropriate responses within agreed Service Level Agreements (SLAs) and processing emails in accordance with work instructions, with a focus on customer service.
  • Processing First Line Support for IT activities for our business systems and requests, ensuring requests are dealt with efficiently and any issues are escalated appropriately.
  • Facilitating the issue and return of IT equipment and maintaining asset registers.
  • Monitoring the MAL – identifying and raising any concerns in a timely and appropriate manner.
  • Impact assessing any concerns identified and raising appropriately, putting forward potential solutions and taking part in problem solves.
  • Supporting the PAT Team in the delivery of internal projects.
  • Taking part in working groups and the development of new processes and/or business change as appropriate.
  • Supporting meetings where required, booking appropriate rooms, greeting visitors and preparing the boardroom, (where appropriate).
  • Remaining compliant with the GDPR/Data Protection Act by processing data accordingly and deal with information appropriately. Take steps to prevent data losses. 

Skills & Qualification


  • A good working knowledge of the Microsoft Office Products e.g. Excel and PowerPoint.
  • Effective and appropriate communication skills.
  • Excellent planning and organisational skills.
  • Display a customer focused approach to delivering a service.
  • Display experience of being detail conscious and accurate.
  • Ability to work independently, taking responsibility for own time management and the quality of own work. 


  • Intermediate knowledge of the Microsoft Office Products e.g. Excel and PowerPoint and MS Teams.
  • Knowledge of or willingness to learn MS SharePoint.
  • Ability to formulate considered suggestions to improve processes.
  • Ability to perform well with minimal direction or supervision and with a proactive work style.
  • Experience of working in an environment which constantly requires quality and timely delivery.
  • Building effective relationships with a range of stakeholders by various forms of communication.
  • Experience of resolving problems collaboratively, creatively and compliantly. 

Please note that success profiles will be used when interviewing candidates to assess Strengths & Experience.
If you are shortlisted following the interview stage please note that you will have to complete a ‘Wales Essential Skills Toolkit’ assessment to give an indication of your current communication and number skills and suitability for the apprenticeship programme.



Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on GOV.UK or Childcare Choices. You can determine your eligibility at
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: