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Operational Delivery

Crown Court Clerk – WoodGreen/Hendon, Snaresbrook & Harrow – 43180
£24,436 - £28,233
London

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We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity

Background:

HMCTS is working hard to ensure our justice system is accessible to all during these unprecedented times. We’re focusing on priority cases, changing working practices and introducing new procedures to minimise risks to the judiciary, staff and all those who use our courts and tribunals.

The need for additional resource across our courts and tribunals services to support our response to Coronavirus (Covid-19) is expanding quickly and we are urgently looking for Crown Court Clerks in various locations across London Region to undertake key courtroom, customer service and administrative duties. These opportunities will be based within one of our Crown Court or affiliated buildings.

You can learn more about the courts and tribunals planning and preparation for Coronavirus (Covid-19) here:

https://www.gov.uk/guidance/coronavirus-covid-19-courts-and-tribunals-planning-and-preparation

We are looking for highly motivated, professional and confident staff with excellent communication skills that want to join us on this challenge to ensure delivery of our world leading justice system continues to serve and meet the publics needs and expectations. We need resilient, resourceful and adaptable people to support us on this journey.

The Role:

To manage the courtrooms to ensure that cases are dealt with promptly in liaison with judiciary, legal profession and staff and to ensure that all subsequent results are accurately & promptly recorded in line with targets. Also, to ensure that all ancillary duties are carried out effectively.

Please note, whilst the post holder will be allocated to a specific office base, there may be a need for flexibility to work regularly at other local HMCTS sites / courts.

Key Responsibilities

Administration

  • To determine accurately witnesses’ expenses within target times and provide written reasons upon request when required in accordance with guidelines.
  • Process general correspondence within target, particularly procedural deadlines for any resulting amendments.
  • Ensure compliance with financial and operational risk management policies when determining and processing costs in accordance with department guidelines.

Operations

  • To ensure efficient through put of listed work in the allocated court room on a daily basis, giving appropriate support to judiciary and keeping the List Office and other agencies fully appraised of developments
  • To meet with the Judge before sitting and to be available in Court as required.
  • To maintain full recording of hearings using the DARTS technology ensuring accurate audio allocation to correct cases.
  • To sit in court on a daily basis and ensure that cases called on time, all parties are in court at appropriate time. Correct phraseology used for arraignment, empanelling, taking verdicts
  • To maintain the court file including accurate recording of relevant matters and judicial decisions, accurate completion of Xhibit log and Crest Orders and all subsequent forms, orders and results exported onto the Portal within target.
  • Carry out 100% HMCTS assurance programme compliance of all Resulting and ensure appropriate risks are identified and managed.
  • Ensure that appropriate codes of conduct are applied to the Courtroom and other areas of the Court premises whilst sitting and during adjournments and to actively intervene and encourage compliance.
  • To ensure obligations under the Victim Code and the standards under the Witness Charter are complied with.
  • Ensure all court users are treated fairly, with respect and understand how their own performance impacts on that of the court and the confidence of users.
  • Take part in and deliver employee engagement activities to effect good working relationships with staff and to improve service delivery and staff morale / motivation.
  • Comply with HMCTS values, policies and procedures (including diversity, attendance and discipline).
  • Maintain effective working relationships with the judiciary, supporting agencies, voluntary and user groups. Working with agencies to improve the level of service offered to users.
  • Apply LEAN principles, tools and techniques to working practices to improve efficiency of operations.
  • Perform any Incident Control Duties as required in the ‘in court role’

Team Leadership

  • Lead a team of staff ensuring that its members are organised, and fully skilled to meet their work objectives. Effectively managing both team and individual performance, addressing any issues as they arise, in line with HR policy.

Casework

  • Work with staff to ensuring that casework is appropriately managed, providing information / advice where process deviations have occurred.

Calculations & Analysis

  • Identify and implement solutions to local problems, referring more complex problems to the line manager

Communication

  • Ensure effective and timely liaison with Judiciary, Counsel, List Officer, Jury Officer, Ushers and Court users to maintain high levels of court performance.
  • Ensure Customer Standards are maintained and improved; complaints and dealt within target and in line with HMCTS Complaints Handling Policy and any feedback on lessons learnt is shared with staff.

Representation

  • Represent the function you have been assigned to at an operational level.

Specialisms

  • To have a working knowledge of functions undertaken within the Cluster, to support the development and review of policies and procedures.
  • To provide specific functions as directed by line management in line with the SOP for providing that service.

Other duties:

The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

Working Hours / Pattern:

Standard full-time working hours are 37 hours per week across 5 days between Monday – Saturday. Operating business hours are between 8am to 8pm Monday to Friday and until 4pm on Saturdays. Work hours will be agreed with local line managers and in conjunction with the business needs of the role but will not exceed 7hr 24minutes per day. Reduced hours working patterns that align with local business needs are available and, where this is required, please indicate your availability in your application.

Locations:

Whilst business needs are constantly changing, we currently have vacancies in the following Crown Court locations.

Wood Green Crown Court, Woodall House, Lordship Lane, N22 5LF

  • Please note, candidates selecting Wood Green should also be prepared to work at our Hendon site: The Hyde, NW9 7BY

Snaresbrook Crown Court, 75 Hollybush Hill, E11 1 QW

Harrow Crown Court, Hailsham Drive, HA1 4TU

In order to address the potential varying resource needs driven by COVID-19, you may be required to move between locations locally and within reasonable travelling distance from your assigned base court. Whilst it is not intended that your role will be fully mobile, in as far as requiring to travel to different locations on a daily basis, there may be occasions where you will need to be deployed for a period of time at a different location, in order to provide supplementary support.

Essential Skills & Criteria:

  • Experience of working in an administrative role in a customer focussed environment
  • Proficient with IT and Microsoft Software packages
  • Excellent communication and organisational skills

Application Process:

To apply for this position please complete the online application form, ensuring you include a 250-word statement based on suitability against the Essential Skills & Criteria (above) for each of the following Success Profile Behaviours (Level 2):

  • Making Effective Decisions
  • Communicating & Influencing
  • Delivering at Pace
  • Working Together

Further information on Success Profiles and the required standards for this post (Level 2) can be found at:

https://www.gov.uk/government/publications/success-profiles

Please note, dependent on volumes of applications received the sift stage may be based on the following lead behaviours, which are Making Effective Decisions and Communicating & Influencing. Due to the volume of applications we receive we are unable to provide feedback at the sift stage.

If successful at sift stage, interviews will be based on a blend of strength and evidence-based behaviour questions. The Civil Service Success Profiles listed below will be tested at interview (Level 2).

  • Communicating & Influencing
  • Delivering at Pace
  • Working Together

Please also note that interviews will be conducted via video conference.

A Merit List of applicants meeting the required selection criteria may be kept for up to 12 months.

HMCTS offers a range of benefits:

Annual Leave

Generous allowances for paid holiday starting at 25 days per year and rising as your service increases. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training

HMCTS is committed to staff development and offers an extensive range of training and development opportunities.

Reward & Recognition Scheme

Potential to secure up to £2,500 per financial year from individual / team awards for exceptional performance

Flexible working options

HMCTS offers a flexible working system in many of its offices.

Job sharing and reduced hours

All applications for job sharing or reduced hours will be treated fairly and on a case by case basis in accordance with the MoJ’s flexible working policy and equality policy.

Excess Fares and Relocation Allowances

This job is not eligible for relocation allowances, but excess fares may be considered in accordance with MoJs excess fares allowance policy.

Support

A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.

  • Access to flexible benefits such as salary sacrifice arrangements for childcare vouchers, and voluntary benefits such as retail vouchers and discounts on a range of goods and services.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Additional Information

Working Arrangements & Further Information

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.

Benefits

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Support

  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits,retail vouchers and discounts on a range of goods and services.
  • For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

1-    To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am – 6pm) or e mail Moj-recruitment-vetting-enquiries@gov.sscl.com);

2-    To Ministry of Justice Resourcing (resourcing-services@justice.gov.uk);

3-    To the Civil Service Commission (details available here)

The Civil Service embraces diversity and promotes equality of opportunity.

There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Grading Structure Review

The Ministry of Justice is currently undergoing a review of posts which are currently graded at Band A to realign our grading structure with the majority of the wider Civil Service.

Posts advertised at Band A may be graded at either Grade 6 or Grade 7 once the review has taken place.