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Programme and Project Management

Crime Service Manager – 43322
£43,958 - £63,500


We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit:

The location of the role is flexible, although regular travel to 102 Petty France in London, Southern House in Croydon and other locations across the country will be required (post COVID 19)

About Her Majesty’s Courts and Tribunal Service

Her Majesty’s Court and Tribunals Service (HMCTS) is an agency of the MoJ and provides the supporting administration for the judiciary across England and Wales.  It delivers services to the public directly in court and tribunal buildings, remotely via business centres and some limited services via the internet.

There are high expectations of all staff regardless of the job they do and good performance is expected from everybody. The organisation is continuously adopting new or better ways of working to ensure that it focuses on just that which is essential.

HMCTS has a once in a generation opportunity to transform the entire Courts and Tribunals Service through the HMCTS Reform Programme, enhancing the provision of a world-class justice system, in a manner that provides an improved user experience at reduced cost to the taxpayer. This will contribute to consolidating the UK’s position at the forefront of an increasingly competitive international legal market as well as ensuring access to justice for all.

It will also reshape all our existing services so that they work better for users, with fewer but better court and tribunal buildings with skilled, knowledgeable and customer-focused staff. In the criminal courts this will be supported by a new digital case management system (Common Platform) and Courts and Tribunals Service Centres (CTSC’s) where some of the administrative out of court work of the courts will be undertaken.

You will help achieve the HMCTS vision to have an efficient and effective courts and tribunals system which enables the rule of law to be upheld and provides access to justice for all. You will ensure that the significant investment made by HM Treasury allows HMCTS to provide a more accessible system which is modern and responsive, treats those who use our service with dignity and respect, and which provides better value for money for the taxpayer.

About the Role

This is a pivotal role at a critical time in the Crime Programme, with the rollout of Common Platform and the consequential move of administrative work to the Courts and Tribunals Service Centres (CTSC’s). This role is crucial in assuring the Service Owners that CTSC’s have effective knowledge of the criminal courts design and will help embed the design work through Standard Operating Procedures (SoPs) and Knowledge Bank articles. The role will provide the business lead for the live service of Common Platform once the Programme completes rollout in a court. It will also be the contact point for the live running of the service, identification of the improvement work needed and provide input into the decision-making process (triage) to address those issues. The role will also include the identification of long-term future work and what roles are needed to support the Common Platform service within the criminal courts.

Key Responsibilities:

  • Provide the key point of contact for the courts that have completed the rollout of Common Platform;
  • Contribute to problem solving and agreeing any changes arising from Common Platform rollout, in light of long-term aspirations;
  • Work collaboratively and ensure CTSC’s understand the administrative work needed to effectively support the criminal courts through ownership of the SoPs and Knowledge Bank articles;
  • As Common Platform is implemented and CTSC’s increase their capacity, keep SoP and Knowledge Bank articles under review, sign off Interactive Voice Response (ICR)/Wrap Codes for telephony if required, responding rapidly to issues and collaboratively agreeing changes as necessary;
  • Work collaboratively with CTSC, Future Operations and the National Compliance and Enforcement Services through the Continuous Improvement Group and Knowledge Panel;
  • Develop a set of key performance and Service Level measures that can determine the effectiveness of Common Platform and the surrounding processes and agree these with the CTSC, Digital and Technology Services, operational colleagues and the judiciary for consideration by relevant Crime Service Board/Operational Working Groups;
  • Provide high quality written and oral advice to senior civil servants, responding to parliamentary questions on Common Platform;
  • Build relationships with the CTSC’s, nominated judiciary, legal professionals, operational leads and others who use the criminal courts to ensure effective decision-making and operational delivery;
  • Lead problem solving activity at a strategic level to improve partnership working and resolve issues impacting on the criminal courts using Common Platform;
  • Manage the service and stakeholder relationships around development of Common Platform and service provision and work with digital technology and policy teams and other Government Departments;
  • Identify the long-term future work needed to support an effective service for Common Platform within criminal courts and make recommendations for what this entails;
  • The post holder is required to work in a flexible way and undertake any other duties, including line management, reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.


Essential Skills & Criteria

The successful candidate must be able to demonstrate the following:

  • Strategic leadership skills with the ability to inspire and motivate others, build capability and skills; develop, maintain and communicate a compelling vision, whilst leading a high performing team;
  • An ability to see the bigger picture, how Common Platform fits into the wider criminal court environment;
  • Proven experience of complex problem solving in project and /or operational environment;
  • Demonstrable experience of working collaboratively and persuasively across organisational boundaries;
  • Excellent written communication skills with the ability to adapt communication style to a wide range of stakeholders;

Desirable Skills and Criteria:

  • Project management skills and experience;
  • Experience of drafting submissions to senior leaders;
  • An understanding of Common Platform within the Crime Programme;
  • Knowledge of working in the criminal courts and experience of working with the judiciary.


How to Apply:

To apply for this position please submit a CV and a 750-word statement of suitability that demonstrates the following:

  • Your key skills and experience and how these relate to the key responsibilities and requirements outlined above;
  • Your personal characteristics and qualities and how these will lead to success in this position;
  • Your professional successes and achievements that set you apart from other applicants.

Additional Information

Working Arrangements & Further Information

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits,retail vouchers and discounts on a range of goods and services.
  • For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

1-     To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am – 6pm) or e mail;

2-     To Ministry of Justice Resourcing (;

3-     To the Civil Service Commission (details available here)

The Civil Service embraces diversity and promotes equality of opportunity.

There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Grading Structure Review

The Ministry of Justice is currently undergoing a review of posts which are currently graded at Band A to realign our grading structure with the majority of the wider Civil Service.

Posts advertised at Band A may be graded at either Grade 6 or Grade 7 once the review has taken place.