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Operational Delivery

Court Associate – 72589
£25,827 – £27,170
Multiple Locations


We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit:

These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. HMCTS offers a flexible working system in many of its offices, subject to business needs being met.

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.
Existing Civil Servants applying on promotion will usually be appointed on the salary minimum of the pay band or with an increased salary of 10% on their existing base salary (restricted to the new pay band maximum), whichever is the higher.
Existing Civil Servants moving at the same grade will retain their existing remuneration package.

Please note the position at Leeds Magistrates Court is based at Leeds, LS1 3BE.


The Tribunals Service and Her Majesty’s Court Service were integrated into a single Agency, Her Majesty’s Courts and Tribunals Service on 1st April 2011. Bringing these two organisations together has removed duplication in management functions and increased the efficiency of the administration, which has enabled HMCTS to reduce what it spends away from the front line substantially.

Consequently, there are high expectations of all staff regardless of the job they do and high performance is expected from everybody. The organisation is continuously adopting new or better ways of working to ensure that it focuses on just that which is essential.


As a new organisation HMCTS is embarking on a period of significant change.  Strong leadership is a critical element in this being successful.  Jobholders who have responsibility for managing staff will be required to provide clear direction and focus, visibly championing the changes which deliver greater efficiencies.  The HMCTS Delivery Directors expects managers in the organisation to operate in a culture of openness and honesty, demonstrating a commitment to change through involvement and empowerment, and by delivering results.

The key purpose of the role is to

•    Act as a court associate in accordance with directions of the justices’ clerk, or their nominee, in court with a district judge and to keep a full and accurate record of proceedings. 
•    Undertake such administrative roles as appropriate to grade as directed by the line manager.

Key responsibilities


    •    To ensure that all relevant documentation is completed fully, accurately and in timely manner (including cracked and ineffective trial monitoring forms).
•    To ensure that the court case files are kept properly and tidily.
Drafting    •    To take a note of the evidence given and any legal submissions.
•    To make a full and accurate record of all adjudications made.


•    To be aware of, and act on, any special requirements such as video equipment, tape recorder, interpreter etc.
•    To be in court no later than 20 minutes before the start of the court list.
•    Thoroughly check case papers in good time before the court session.
•    In the absence of an usher, to call in witnesses and administer oaths and affirmations.
•    To use the Libra computer system to access the diary, book trials, adjournments, move cases, result cases and produce all relevant documents including warrants and others, and validate court sessions.
•    To meet with the district judge ten minutes before the start of the court and appraise him of the state of the day’s list and throughout the day as necessary.
•    To be able to answer questions on the case (in particular being able to give a history of the case) in court and to the district judge as required.
•    Ensure the effective management and planning of the business within the courtroom.
•    Take part in employee engagement activities to effect good working relationships with staff and to improve service delivery and staff morale / motivation.
•    Comply with HMCTS values, policies and procedures (including diversity, attendance and discipline).
•    To participate in any relevant training as required.
•    Apply LEAN principles, tools and techniques to working practices to improve efficiency of operations.

Team leadership    

•    All Band EO staff are expected to deal with other ad hoc management roles including line management of Band AO and AA staff as required.

Processing and managing casework    

•    Work with staff to ensuring that casework is appropriately managed, providing advice where process deviations have occurred. 

Calculations and analysis    

•    Identify and implement solutions to local problems, referring more complex problems to a Cluster Delivery Manager

Communicating with the public, juries, the judiciary, other court and tribunal users and representatives of other agencies and organisations    

•    Maintain effective liaison with judiciary, user groups and representative organisations.
•    Think beyond own area of responsibility, considering wider policy and organisational implications of issues.
•    Implement local communication plans which meet the needs of the target audience.


•    Represent the function you have been assigned to at an operational level

Specialist roles    

•    To have a working knowledge of functions undertaken within the Cluster, to support the development and review of policies and procedures. 
•    To provide specific functions as directed by line management in line with the SOP for providing that service. 


•    The court associate will report to a manager within the administration team who will be their line manager. When acting as an associate in court the post holder will be accountable to, and subject to the directions of the legal team manager.

Other duties

The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

Operational Delivery in HMCTS

This role is part of the Operational Delivery Profession. Operational delivery professionals are the outward face of government, providing essential services to the public in a variety of roles. They work in many different departments and agencies across the breadth of the UK, delivering service to customers in

•    Face-to-face roles in HMCTS for example a court usher
•    Contact Centre roles in HMCTS for example call centre advisers
•    Processing roles in HMCTS for example Staff at the County Courts Money-Claims Centre and Courts and Tribunal Administration

Being part of the operational delivery profession means belonging to a cross-government community of people.  This will offer you access to information on professional standards, skills development and qualifications to help you continue to improve your development and performance and expand your career options.


£25,827 - £27,170

Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on GOV.UK or Childcare Choices. You can determine your eligibility at
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: