Are you OK with cookies?

We use small files called ‘cookies’ on Some are essential to make the site work, some help us to understand how we can improve your experience, and some are set by third parties. You can choose to turn off the non-essential cookies. Which cookies are you happy for us to use?

Business Management & Improvement

Continuous Improvement Manager – 64449
£31,265 – £34,446


We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit:

Job Title: Continuous Improvement Manager

Grade: HEO

Location: Alexander Bain House, Glasgow City Centre

The Criminal Injuries Compensation Authority (CICA) provides compensation to victims of violent crime in Great Britain, and to victims of overseas terrorism. We are seeking to appoint a high performing Continuous Improvement Manager, who will report to the Senior Continuous Improvement Manager

CICA is part of the Ministry of Justice’s (MoJ) Service Delivery and Change Group, and we work closely with partner agencies in the MoJ including the Legal Aid Agency and Office of the Public Guardian. As well as focusing on our CICA change programme, we are developing new opportunities to share expertise and support integration of services, where practicable and cost effective, across the Group.

We offer flexible working within a 7am – 7pm bandwidth, Monday to Friday. Our employment offer centres on our modern office location in Glasgow’s city centre with flexibility to combine this with working from home. At this time our hybrid working offer consists of two plus days in the office, per week. We provide modern technological solutions which support flexible working and connection with others.

Job Summary

Our Business Change and Continuous Improvement (BC&CI) Team plays an important role in our transformation. Although the team support our digital journey through close working and collaboration with MoJ Digital and Technology colleagues, the key focus is non-digital change projects, evaluating and improving our business processes and delivering an invigorated continuous improvement programme.

The team work on projects within CICA which aim to drive process efficiency, eliminate waste and support robust and effective decision-making.

The team aim to successfully deliver these items and embed the improvements so that all colleagues are following best practice – and that these cumulative improvements lead to sustained increased efficiency in how we operate.

We are seeking an individual with to deliver process improvements, eliminate waste and provide greater output through accurate processing. 

The successful candidate will display a desire to continue learning and become a CI specialist. By developing skills, and sharing knowledge with the wider team the candidate will contribute towards the team goal of becoming a centre of excellence for Continuous Improvement.

Does this sound like the right opportunity for the next stage in your career?  If so, we will be delighted to hear from you.

Role and responsibilities

  • Own and deliver medium to small scale CI projects
  • Support the Senior CI Manager in delivery of large scale CI projects and initiatives
  • Work with colleagues to conduct root cause analysis reviews, determine metrics, troubleshoot on operational processes and identify continuous improvement projects
  • Facilitate process improvement training and workshops
  • Produce standard CI outputs to a high level as required by CI projects by using the standard CI toolkit
  • Support the Senior CI manager in building CI knowledge, skills and capability across the wider team
  • Maintain a portfolio of up to date best practise CI resources
  • Maintain the CI backlog and book of work, ensuring projects and necessary steps are logged, tracked and kept up to date
  • Document processes and support with best practice implementation
  • Conduct benefits realisation reviews to ensure successful delivery has been achieved and to ensure that improvements can be made for future projects

Essential Criteria

  • Formal Continuous Improvement qualification (Lean Six Sigma Yellow Belt or equivalent) coupled with experience in delivering Improvement Projects.
  • Ability to demonstrate understanding and successful application of core methodologies – specifically DMAIC.
  • A record of improving operational procedures, eliminating waste and delivering efficient and robust operating procedures.
  • Competent working through continuous improvement proposals to accurately assess current state and proposed benefit of proposals.
  • Good verbal and written presentation skills, confident and credible when presenting to varied audiences including internal audiences and senior stakeholders.

Desirable Criteria

  • An interest in delivering new and innovative approaches to improvement.
  • Understanding of supporting methodologies DMADV & DSDM in particular.

How to Apply

For stage 1 of the process, you must provide a personal statement (max 750 words) providing evidence of the essential criteria.  Where you can also demonstrate that you meet the desirable criteria, please include that evidence in the statement. Your personal statement should make clear your personal skills, qualities, experience and suitability for the role.

If successful at stage 1, you will be invited to interview (Stage 2). At this stage you will be tested on the following behaviours as set out in the Civil Service Success profiles (link). 

Please ensure you understand the behaviours required for SEO roles.


We will assess you against the following behaviours during the selection process:

  • Changing and Improving
  • Making Effective Decisions
  • Developing Self and Others
  • Managing a Quality Service

The interview will also include strength-based questions.

Important Information Regarding Interviews

Interviews are expected to take place late October 2022

We will be conducting all interviews in a virtual/remote setting.

All applicants should ensure that they have a suitable space to complete the virtual interview. In addition, a personal device of choice, which has the interview platform downloaded (Microsoft Teams). To avoid any issues during the interview please also ensure that your personal Wi-Fi/Broadband capacity will be sufficient to carry both audio and video feeds. 

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

A reserve list will be created and will be valid for 12 months if further vacancies arise for this or similar role. Candidates may be appointed from the reserve list in order of merit.

For queries about the role, please email the Corporate Support Team at


£31,265 - £34,446

Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on GOV.UK or Childcare Choices. You can determine your eligibility at
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: