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Operational Delivery

Continuous Improvement Consultant – 44601
£22,566 - £26,901


We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit:


The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance. We are an Executive Agency of the Ministry of Justice (MoJ), set up in 2007 following the introduction of the Mental Capacity Act of 2005. 

OPG is responsible for registering lasting powers of attorney (LPA) and enduring powers of attorney (EPA) and supervising deputies who are appointed by the Court of Protection.

Power of Attorney Services (POAS) processes incoming power of attorney applications on behalf of the Public Guardian, within agreed targets and performance indicators. POAS comes under the Operations directorate of OPG.

OPG is a fantastic place to work offering a range of development opportunities. The OPG has signed up to the ‘Time to Change’ pledge which supports mental health in the workplace, as well as recently receiving a health and wellbeing charter accreditation as we are committed to developing a supportive and inclusive environment that reflects the diverse community we serve.

OPG is currently going through an extensive period of organisational change. This will be delivered by our transformation programme – “OPG 2025”. The ambitious plan is about changing the way we provide services. It will help us meet the growing needs of our users, partners and our stakeholders. It will make sure our users experience a better level of support. Overall, it will help us to respond to the changing needs of society. This is so we can better support adults at risk and create high-quality services that are accessible and affordable.

The role of Continuous Improvement Consultant is based at OPG’s office in Birmingham, which is moving to Victoria Square House likely before the end of 2021. Occasional travel to our offices in Nottingham and Hockley is a requirement of the role.

Job Description, Duties and Responsibilities – 

If successful, you will

• Work with the Continuous Improvement Team within POAS to ensure that those being impacted by change are involved and consulted to ensure change is introduced effectively.

• Be highly organised and able to work on multiple projects within a tight timescale.

• Manage project progress against agreed plans and ensure that outcomes are aligned to business needs.

• Support a culture of ‘evidence’ and ‘user-based’ change across the business, working across all levels of teams and staff to analyse and understand performance.

• Support and contribute to the aims, objectives and performance of POAS and wider OPG Teams.

• Conduct process-mapping workshops to visualise process flows and interdependencies across teams.

• Work with internal teams to identify areas where business improvement is required.

• Identify and evaluate risk and benefits associated with change activity.

• Ensure that project documentation is maintained and kept up-to-date.

• Collate documents to report key achievements to the governance board.

• Continue to develop your own professional skills.

• Positively promote and implement diversity and equality of opportunity in all areas of work.

• Line manage the junior CI consultant, if the need arises. 

Skills and Qualifications


• Ability to work with minimal supervision and committed to give a high-quality performance in all aspects of the role.

• Ability to problem-solve through the collating and analysis of information.

• Excellent written and verbal communication skills, including the ability to engage, negotiate and willingness to challenge stakeholders when needed.

• Experience of using Microsoft packages including Word, Excel, Outlook, Vision, Skype, Teams and other digital tools.


• Knowledge of CI tools and how to apply them appropriately.

• Experience of conducting process-mapping workshops, identifying issues, risks and benefits.

• An understanding of Change Management methodologies and tools, e.g. Lean Six Sigma.

• Have a genuine interest in Continuous Improvement and to be looking to develop your career with us.

Application process

This recruitment will follow the Success Profiles process. You must complete a Personal Statement (of up to 500 words) describing a time when were you involved in change and what your role in that change was, as well as a CV (2 sides of A4 max. Preferably 12pt Arial). Your Personal Statement and CV will be considered by the selection panel against the Job Description, Essential Experience and Desirable criteria required for this role as set out above and in the accompanying Candidate Information Pack. 

Strengths-based analysis

If you are successful at sift, you will be invited to an interview which will follow the Success Profiles process and candidates should expect a blend of Strength based questions and questions relating to the following Civil Service Behaviours (Level 2):

• Changing and improving

• Communicating and influencing

Additional Information

Working Arrangements & Further Information 

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Flexible working hours 

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service. 

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


• A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share. 

• Access to flexible benefits such as voluntary benefits,retail vouchers and discounts on a range of goods and services. 

• For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers

• Paid paternity, adoption and maternity leave. 

• Free annual sight tests for employees who use computer screens. 


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

4- To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am – 6pm) or e mail;

5- To Ministry of Justice Resourcing (;

6- To the Civil Service Commission (details available here)

The Civil Service embraces diversity and promotes equality of opportunity.

There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Grading Structure Review

The Ministry of Justice is currently undergoing a review of posts which are currently graded at Band A to realign our grading structure with the majority of the wider Civil Service.

Posts advertised at Band A may be graded at either Grade 6 or Grade 7 once the review has taken place.