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Operational Delivery

Commissioning Analyst – 64761
£25,827 – £31,200
Multiple Locations


The Legal Aid Agency

We are an executive agency of the Ministry of Justice (MoJ). We provide civil and criminal legal aid and advice in England and Wales to help people deal with their legal problems. 

Our LAA commitment to Diversity and Inclusion

The LAA is committed to diversity and inclusion and we positively promote flexible working, including job shares.

We will consider all applications on merit regardless of age, disability, gender identity, sexual orientation, socio-economic background, religion, ethnicity, preferred working pattern and except for exceptional circumstances your working location.

As a Disability Confident organisation, we will offer a guaranteed interview to candidates with a disability who meet the essential criteria for this role. Under the Equality Act 2010 a disability is defined as a physical or mental impairment which has a substantial and long-term adverse effect on your ability to carry out normal day-to-day activities which has lasted, or is expected to last, at least 12 months.

Commissioning and Service Development

Central Commissioning

Join Central Commissioning and help us to put dynamic data at the fingertips of those who need it. We ensure legal advice, funded through legal aid, is available for the public. The work is hugely important in making sure there are enough qualified and experienced legal professionals to help our citizens with their legal problems. We develop the tender process for what is to be commissioned, and then a procurement process is undertaken. Following implementation of the contracts, the team monitors the availability and capacity of legal aid services.

This role supports the development and delivery of all stages of the commissioning cycle. This includes supporting each tender process Central Commissioning undertakes, including the provision of analysis to support the development of tender approach, analysis during the tender and the evaluation of the outcome at its conclusion.

Job Summary

The principal activities will be to analyse the need for legal services in Civil & Criminal categories of law to inform the LAA’s decisions as to what level of capacity is to be procured following through the interpretation and manipulation of complex datasets. This role will also provide support and strategic management information during the verification and implementation of the tender process and presenting the key information in a format that is readily understood by the Senior Management Team. On completion of each tender, to evidence that the required capacity for the delivery of Legal Aid services is in place and to review collate data to inform regular reviews of access and capacity through the duration of the contract.  There will be a requirement to produce ad hoc reports as and when needed.

Key Responsibilities:

  • Continuously improve the existing use of data to improve service through embracing innovation and best practice.
  • Working collaboratively across Central Commissioning to support other teams where required.
  • Analyse tender outcomes to assess availability and capacity of legal aid services
  • Undertake quality checks and support wider team to deliver a quality service
  • Manage databases adhering to Data Protection standards
  • Develop functionality in Excel to support tender processes.
  • Support the Commissioning Analyst Manager where needed (such as providing guidance, contributing to strategic decision making, etc)
  • Maintaining standard operating procedures
  • Support the tender process and the provision of analytical and statistical input during the tender cycle
  • Create rotas and schedules for the provision of legal service across the country
  • Follow guidance and Legal Aid Contract terms to ensure applications have been submitted and processed correctly

Essential Knowledge, Experience and skills

  • Effective communication skills both written and verbal
  • knowledge of Microsoft Office
  • Good Microsoft Excel skills
  • Effective analytical and numerical skills.
  • Knowledge of Visual Basic for Applications (VBA)
  • Experience with Structured Query Language (SQL) (interpreting and editing as needed)
  • Ability to present complex information in an easily understandable format.
  • Knowledge of Microsoft Access

Desirable Knowledge, Experience and skills

  • Advanced Microsoft Excel
  • Experience with Microsoft Access
  • Interpreting and debugging VBA code, or experience with equivalent coding language (Python, RStudio etc)

Person Specification

  • Good interpersonal skills
  • Proactive in seeking better ways of working and innovation
  • Takes pride in creating products that are accurate, easy to understand and on time
  • Flexibility and ability to remain calm under pressure, and in the face of ever-changing priorities.

Assessment approach

Application Process

To apply please provide a statement of suitability showing how you demonstrate the following behaviours in no more than 500 words.

Your statement should demonstrate your ability to do all the essential criteria listed, using examples can help strengthen your application.

To apply complete an application based of the following behaviours:

  • Delivering at Pace
  • Managing a quality service
  • Changing and improving
  • Working together

When submitting an example of a behaviour remember to include the situation, what you did and why, and what was the outcome / result.

Please note that if we have a large number of applications will we do an initial sift on the Managing a quality service behaviour.

Interview / assessment Process

If you are successful through the application stage, you will be invited to an interview / assessment centre in person or viaMicrosoft Teams where you will be assessed against strengths and experience required by the role and the following behaviours:

  • Delivering at Pace
  • Managing a quality service
  • Changing and improving
  • Working together

Shortlisting is planned for week commencing 10/10/2022

Interviews are planned for late October.

Complaints procedure

If you have any complaints about this recruitment activity, please share your concerns by emailing initially. We aim to respond to any complaint within 10 working days.

If you are dissatisfied with our response, we will forward your complaint to the Civil Service Commission, an independent body, for review.


The national salary range is £25,827 - £27,170, London salary range is £29,664 - £31,200. Your salary will be dependent on your base location

Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on GOV.UK or Childcare Choices. You can determine your eligibility at
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: