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Human Resources

Change Delivery Project Support – 36236
£24,002 - £38,373


We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit:

Overview of the role:

The Ministry of Justice is a major government department at the heart of the justice system. We deliver some of the most fundamental public services including courts, tribunals, prisons, legal services, youth justice, probation services, and attendance centres.

The organisation works together with other government departments and agencies to bring the principles of justice to life for everyone in society. From our civil courts, tribunals and family law hearings, to criminal justice, prison and probation services. We work to ensure that sentences are served, and offenders are encouraged to turn their lives around and become law-abiding citizens. We believe the principles of justice are pivotal and we are steadfast in our shared commitment to uphold them.

Our vision is to deliver a world-class justice system that works for everyone in society.

Our 4 strategic priorities to deliver our vision are:

  • A prison and probation service that reforms offenders.
  • A modern courts and justice system.
  • A Global Britain that promotes the rule of law.
  • A transformed department that is simpler, smarter and more unified.

For more information on who we are and what we do, please visit:

The People Group within the Ministry of Justice

The people who work for the Ministry of Justice are responsible for its success; and the role of the Ministry of Justice People Group is to support the organisation by enabling our people to be the best that they can be.

We operate as a cluster of HR services working seamlessly to provide expert support, advice and delivery throughout the employee lifecycle. From the time people join the organisation, to the point at which they leave, we strive to make a positive contribution to their work experience. We want everyone who works for the Ministry of Justice to feel confident in their skills, ambitious for the future and fulfilled by their work and relationships with their colleagues.

The role sits in the Change Delivery Directorate within People Group which provides specialist advice and interventions to support the wider organisation improve and transform its services.

Change Delivery service shapes and leads strategic and People Group changes. The team ensure the people change approach is aligned with the strategic and operational requirements of the department. We work with senior leaders to shape the delivery of the people aspects of organisational change, as well as improve the organisation’s capability to plan and implement people and cultural change effectively.


There may be more than one post available depending on the business needs.

  • The role is a key position within the Change Delivery team providing a wide and varied range of expertise and technical support and assistance to colleagues.
  • This is an exciting and challenging role in a fast-paced environment that requires a proactive and adaptable approach to the work to meet the needs of team and business demands.
  • The role requires the post holder to be able to proactively plan ahead to effectively manage their workload with minimal supervision.
  • The post holder must be highly capable, flexible, driven and highly organised and have a high level of energy and attention to detail and to be able to multi-task within tight timeframes.

Responsibilities, Activities & Duties:

  • Accountable for sourcing, collating, researching, validating, analysing and acting on a wide range of complex and diverse HR and management data solving problems.   Produce reports and documents to show findings and options to support and influence decision making for Change Leads and Delivery Managers.    
  • Take initiative and the lead on liaising directly with internal and external stakeholders and third-party providers to ensure accurate and timely capture of diverse and complex data to support change delivery projects.
  • Research, scope, design and produce detailed products and documents to support the delivery of People Change Delivery projects.
  • Support the Change Leads, Change Delivery Managers and colleagues in the wider People Change Team by responding to a range of complex requests undertaking specific logistical tasks such as creating and running complex spreadsheets, collating and analysing high volumes of detailed review comments on major projects as well as organising workshops.
  • Create and reengineer new systems and processes to support People Change Delivery projects and take actions to embed these into new and improved ways of working.
  • Responsible for drafting and producing a range of internal and external communications for diverse groups of colleagues, stakeholders and third-party providers using judgement to adapt both style and content appropriately to meet the needs of each group/ individual.
  • Accountable for drafting responses and responding to detailed and complex queries in relation to the People Change Delivery Portfolio from stakeholders across and external to the organisation.
  • Organise, attend, and where requested chair, a range of meetings, teleconferences and workshops and produce minutes where required.
  • Pro-actively manage actions produced by the various meetings attended and maintain project action logs, plans and documentation.
  • Provide expert support to senior managers and colleagues using judgement and expertise to coordinate the allocation and scheduling of actions and tasks as well as chasing action owners for updates and products to ensure products are delivered on time.
  • Take the lead on ensuring that project documentation is kept up to date, accurate and meets reporting deadlines.
  • Accountable for the configuration management and library of all documentation, including change control and quality assurance.
  • Take responsibility through technical knowledge and expertise for the management of file structures held under SharePoint.
  • The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary.

Behaviours & Strengths (for Recruitment/
Success Profiles):

The essential criteria for the role are the following behaviours, technical and experience:

(Applicants must be able to demonstrate the following behaviours at Band C)

  • Managing a Quality Service (Lead Behaviour)
  • Working Together
  • Delivering at Pace
  • Making Effective Decisions

In the event of a high volume of applications the initial sift will be undertaken on the technical statement followed by the lead behaviour.

Essential Knowledge, Experience and Skills:

Candidates must possess one or more of the following:

  • Professional understanding of complex HR issues requiring an appropriate qualification* and/or extensive professional/specialist HR knowledge and experience
  • Professional Project Management qualification* and/or extensive professional/specialist HR knowledge and experience.
  • Professional Change Management qualification* and/or extensive professional/specialist HR knowledge and experience.

*CIPD, APMG Change Management Practitioner, P3O, PRINCE 2, MSP or Project Leadership Programme

In addition to:

  • Experience of using recognised project management techniques.
  • Ability to lead and influence large groups of stakeholders, matrix managing a mix of internal and external stakeholders to deliver successful outcomes.
  • Experience of identifying and implementing continuous improvement in HR practices.
  • Knowledge and understanding of HR Operating Models and Shared Services processes.


  • No qualifications are required for the role.   
  • A willingness to work towards part/full CIPD accreditation or Prince2 qualifications may be advantageous.

Security clearance required:

Minimum Eligibility

All candidates are subject to BPSS security and identity checks prior to taking up post

  • All external candidates are subject to 6 month probation. Internal candidates are subject to probation if they have not already served a probationary period within MoJ.

Coronavirus We are closely monitoring the situation with regard to Coronavirus, and will be following central Government advice as it is issued. There is therefore a risk that recruitment to this post may be subject to change at short notice. Please continue to follow the application process as normal and ensure that you check your emails regularly for any updates from us as this is how we will communicate with you.



Additional Information

Working Arrangements & Further Information

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits,retail vouchers and discounts on a range of goods and services.
  • For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

1-      To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am – 6pm) or e mail;

2-      To Ministry of Justice Resourcing (;

3-      To the Civil Service Commission (details available here)

The Civil Service embraces diversity and promotes equality of opportunity.

There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Grading Structure Review

The Ministry of Justice is currently undergoing a review of posts which are currently graded at Band A to realign our grading structure with the majority of the wider Civil Service.

Posts advertised at Band A may be graded at either Grade 6 or Grade 7 once the review has taken place.