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Administration / Corporate Support

Caseworker Support – 44727
£27,072 - £30,107


We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit:

These caseworker roles will make up a small caseworker team dealing with Probation Service litigation based in a central Probation litigation and inquests team. The location is flexible, however travel to Croydon and other parts of the country will be required occasionally.

Overview of the job    

The job holder will be responsible for a caseload and will work with stakeholders to prepare and handle cases. This can be highly sensitive area of work, which attracts considerable Ministerial, media, public and pressure group attention.


The job holder will be responsible for ensuring correct procedures are followed through on all cases. They will provide direct administrative support to the team; draft submissions to the Minister and maintain databases providing statistics to senior management team.

Responsibilities, Activities & Duties    

The job holder will be required to carry out the following responsibilities, activities and duties:

  • Manage and organise a caseload of cases. Where necessary review and comment, consider witness statements and legal arguments and provide comments after seeking advice from senior caseworker and Head of Team.
  • Provide advice and instructions to relevant stakeholders to prepare for cases. Where necessary review and comment on stakeholder’s submissions, consider documents and provide comments after seeking advice from senior caseworkers.
  • Produce draft submission to line manager / senior caseworkers, (including proposals), draft letters for onward submission to the senior caseworkers and Head of Team for approval within specified timescales.
  • Highlight to senior caseworker where further clarification is considered necessary on factual accuracy issues that has been raised as a result of the check.
  • Seek the relevant authority and provide the legal advice and sufficient detail on cases to enable an informed decision to be made
  • Prepare draft responses to Official correspondence for the senior caseworker’s consideration before being signed off by the Head of Team
  • Follow up progress on cases and share this information with senior caseworker for a decision regarding whether an internal investigation is required.
  • Will interrogate various databases to support management; this will include providing data and statistics for briefings or presentations that underpin the work of the unit / team.
  • Organise and attend meetings as required, including acting as secretary and minute taker.

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder.


  • Leadership
  • Communicating and Influencing
  • Changing and Improving
  • Working Together

Additional Information

Working Arrangements & Further Information

Some of MoJ’s, including HMPPS, terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Standard working hours for this post are 37 hours per week excluding breaks which are unpaid.

If you are a current NPS employee, this vacancy may be available on a Loan basis for up to 2 years. Applications are invited from suitable qualified staff.

The Loan/Secondment is subject to the approval of the selected candidate’s Business Unit, which should be obtained before confirmation of appointment.


Annual Leave

-The holiday year runs from 1 March. If you work a non standard work pattern your leave entitlement may be expressed in either hours or days as appropriate. Leave entitlement is calculated on a pro-rata basis and you will be advised of your actual entitlement on appointment. If you were appointed internally and your leave was previously calculated in days, this will continue to be the case.

Bank, Public and Privilege Holidays

You are entitled to 9 days (66 hours 36 minutes) in recognition of bank, public and privilege holidays. These hours are added to your annual leave allowance. There is a requirement to work some public and bank holidays subject to your shift pattern and the operational needs of the establishment


-The Civil Service offers a choice of two pension schemes, giving you the flexibility to choose the pension that suits you best.

Work Life Balance

-HM Prison & Probation Service (HMPPS) is keen to encourage alternative working arrangements. Work life balance provides greater opportunities for staff to work more flexibly wherever managers and establishments can accommodate requests to do so. HMPPS offers flexible working subject to completion of a satisfactory probationary period and NVQ

Season Ticket Advance

-After two months’ service, you’ll be eligible to apply for a season ticket advance to purchase a quarterly or longer-period season ticket for travel between home and your place of work

Childcare Vouchers

For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers


-HMPPS is committed to staff development and offers a range of training and development opportunities, including areas such as Equality and Diversity, Dealing with Challenging Behaviour, Suicide Prevention and Anti Bullying Programmes

-There are opportunities to access promotion programmes and HMPPS provide a variety of training appropriate to individual posts

-All staff receive security and diversity training and an individual induction programme into their new roles


-All candidates are subject to security and identity checks prior to taking up post

-All external candidates are subject to 6 months probation. Internal candidates are subject to probation if they have not already served a probationary period within HMPPS

-All staff are required to declare whether they are a member of a group or organisation which HMPPS considers to be racist

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity.

There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.