Are you OK with cookies?

We use small files called ‘cookies’ on Some are essential to make the site work, some help us to understand how we can improve your experience, and some are set by third parties. You can choose to turn off the non-essential cookies. Which cookies are you happy for us to use?


Casework Support Officer – 62568
£20,965 – £21,488


We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit:


The Northern Ireland Office represents Northern Ireland interests at a UK Government level and UK Government interests in Northern Ireland.  We have a wide range of responsibilities, including: overseeing the Northern Ireland devolution settlement; leading on national security policy in Northern Ireland; addressing the legacy of Northern Ireland’s past; delivering elections and constitutional reform in Northern Ireland; and working with the Northern Ireland Executive to rebalance the NI economy.

Security & Protection Group

Keeping people safe is one of the NIO’s strategic aims and the Security & Protection Group (SPG) delivers this through three core teams – Policy and Strategy, Casework and Protection, and Operational Response.

We pride ourselves on delivering high-quality work on issues that matter, at pace and often in challenging circumstances. All SPG colleagues work within one of the three core ‘parent’ teams, allowing everyone to build up specialist knowledge, expertise and relationships. On top of this everyone, regardless of grade or experience, also has the opportunity to suggest projects and get involved in project-based work across outside of their core teams. By approaching work in this twin-track way, we aim to add value, be agile enough to deliver on key Departmental priorities and give everyone in SPG ongoing developmental opportunities across the group that link to, and support, monthly coaching conversations.

SPG has a bias for action and as a group we are committed to using every opportunity to continuously improve ourselves and our business outcomes. We want to nurture talent across our teams, regardless of formal grade. We also want our teams to be proud to be part of SPG and the wider Department. You can expect diverse, rewarding work that goes to the heart of public service and you can expect to do this in a safe space where individuals and teams are supported to deliver and encouraged to innovate, stretch, challenge and learn.


We are looking to recruit an enthusiastic, self-starting team player to work in a fascinating and, at times, fast paced role.  They will gain a unique and broad range of skills within a supportive and focused team.  There will be unique opportunities to get involved in supporting a range of interesting projects.  While the primary focus of the National Security Casework and Protection (NSCP) team is protective security, SPG has wider priorities including counter-terrorism legislation, prisoner casework, terrorism prosecutions and terrorist financing. 

The post will involve providing support to work collaboratively with colleagues across the Department and with a wide range of external stakeholders such as PSNI, MI5, DOJ and Whitehall partners, e.g. the Home Office, as well as members of the public.  The Department’s relatively small size means that we are able to offer more opportunities to develop relationships with key stakeholders on a wide range of issues.  The post holder will also have the opportunity to engage with senior staff within the Department.

The post holder will be able to demonstrate an ability to work in a busy and fast-paced environment, managing information in a secure and organised way using their discretion and good judgement.  They will be experienced in delivering administrative and logistical support at pace and will be keen to develop at the centre of a uniquely interesting business area. 

The post holders will enjoy being flexible and will relish new challenges, and will be able to work independently as well as within a team.  This is an exciting and challenging opportunity to contribute to work on one of Government’s highest priorities.


Providing administrative and logistical support to the NSCP team in work across the following areas:

– Home Protection

– Northern Ireland Committee on Protection (NICOP)

– Firearm Appeals

– Prohibited Weapons

– Explosive Precursors

– Compensation Claims under the Justice and Security Act

This will include dealing with enquiries and setting up/allocating cases in the team, as well as initiating preliminary enquiries for information which may include reports from security partners; 

Act as point of contact for Home Protection maintenance calls during office hours;

Monitor team casework progression/actions, and ensure all information relating to cases is accurately recorded and stored on internal electronic databases;

Liaise with NICOP committee members from Lady Chief Justice’s Office, Northern Ireland Courts and Tribunals Service, Security Partner Agencies and London based NIO staff who assist the Chairperson with required papers for meetings;

Process team invoices and payments on Account NI;

Carry out necessary interrogation and processing of team invoices and payments to ensure team input into Departmental prompt payment targets is achieved;

Providing administrative support to the NSCP and wider SPG team;

Coordination of team hospitality requirements, including room booking and ordering refreshments.


  • Engaging with a range of internal and external stakeholders;
  • Experience providing administrative and logistical support;
  • Manage competing priorities.


  • Good working knowledge of Account NI processes
  • Good oral and written communication skills;
  • Experience of working in a busy, challenging and occasionally pressured environment.

[For the essential and desirable criteria please upload a suitability statement of no more than 250 words setting out how you meet the essential/desirable criteria]


We will assess you against the following Success Profiles behaviours at Level 1 during the selection process.

  • Changing and Improving
  • Working Together
  • Managing a Quality Service
  • Delivering at Pace

More information on behaviours and success profiles can be found here.


Security clearance to SC level will be required for this post.


The successful candidate will adopt the terms and conditions of the NIO for the length of their appointment.

Neither Detached Duty terms nor relocation costs will apply to this post.


Further information about the post may be obtained from


You can apply for this post through the Civil Service website at:  Once logged onto the site got to the civil service jobs page and then search for jobs in the Northern Ireland Office where the application form can be found.

Additional information received after the closing date will not be considered.  Failure to provide sufficient information in support of an application prior to the closing date will not be considered as grounds for an appeal if an applicant is not short listed for interview.

HCS applicants who, because of disability, need assistance in completing the application form should contact MoJ Shared Services on 0845 010 3512.

All applications for employment are considered strictly on the basis of merit.

This job description should not be taken as constituting conditions of employment.

Please note that due to the high interest in NIO secondments, feedback cannot be given if you are unsuccessful at sift stage. Feedback is available on request if unsuccessful following interview.


Further information about us

We are a small and friendly department of approximately 180staff.  Due to our size we are able to offer staff more exposure to ministers and the opportunity to work on a far wider portfolio of responsibilities than might be the case in a larger department.  This creates an interesting, though often challenging, work environment.

Guaranteed Interview Scheme

The Northern Ireland Office operates the Guaranteed Interview Scheme, details of which are attached to the application form for this post.

Disability Information

The Northern Ireland Office strives to be an inclusive employer and is recognised by its staff and externally as being an employer where Diversity and Inclusion are valued.

We were accredited as a Disability Confident Leader in autumn 2017.

In March 2018 we won the award for Best Employer for Diversity & Equality in Northern Ireland (small employer category) in a Gala Award ceremony hosted by Legal-Island, a multi-award winning workplace compliance company based in Northern Ireland.

We have an active D&I network supporting colleagues through D&I Advocates.

We want all our people to feel valued for who they are and we are confident that you will find the NIO a warm, welcoming and inclusive place to work.

Further information on civil service careers can be found at

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel a department has breached the requirement of the Recruitment Principles. 

Please contact SSCL ( in the first instance.

If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages:


£20,965 - £21,488

Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on UKor Childcare Choices. You can determine your eligibility at
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: