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Administration / Corporate Support

Casework Support Officer – 43325
£19,926 - £21,488


We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit:

Inclusion and diversity

The Northern Ireland Office is committed to being an inclusive employer with a diverse workforce. We encourage applications from people from the widest possible diversity of backgrounds, cultures and experiences.

We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) candidates, as they are under-represented within the NIO at this level.

The Northern Ireland Office strives to be an inclusive employer and is recognised by its staff and externally as being an employer where Diversity and Inclusion are valued.

We hold a Diversity & Inclusion Charter Mark and are an accredited Disability Confident Leader organisation.

In March 2018 we won the award for Best Employer for Diversity & Equality in Northern Ireland (small employer category) in a Gala Award ceremony hosted by Legal-Island, a multi-award winning workplace compliance company based in Northern Ireland.

We have an active D&I network supporting colleagues through D&I Advocates, championed by our Directors.

We want all our people to feel valued for who they are and we are confident that you will find the NIO a warm, welcoming and inclusive place to work.

What we do


The Northern Ireland Office represents Northern Ireland interests at a UK Government level and UK Government interests in Northern Ireland. We have a wide range of responsibilities, including: underpinning political stability in Northern Ireland; overseeing the Northern Ireland devolution settlement; leading on national security policy in Northern Ireland; addressing the legacy of Northern Ireland’s past; delivering elections and constitutional reform in Northern Ireland; playing a key role in rebalancing the NI economy; representing NI interests, including on the border with Ireland, as the UK exits the EU. Our small size and diverse portfolio create a stimulating, fast-paced and challenging working environment, with regular engagement with a range of Ministers and senior officials. We support flexible working and have a modern, flexible IT system which helps enable this.


Keeping people safe from Northern Ireland Related Terrorism (NIRT) is one of the Government’s top priorities. The NIO’s Security and Protection Group comprises a number of highly motivated teams delivering on a wide range of challenging work. As well as managing the Government’s strategic approach to tackling the threat from Northern Ireland Related Terrorism, working closely with Cabinet Office through the National Security Council framework, the team covers a wide range of other critical responsibilities. This includes the delivery of the Home Protection Scheme, firearms appeals, licensing of explosives, oversight of the Northern Ireland Committee on Protection, providing briefing to Ministers, developing counter terrorism policy/legislation, managing the UK Government’s response to national security incidents, and processing prisoner licence casework.

In addition to rewarding work on important and topical issues, we offer the possibility of the chance to be at the centre of a dynamic, forward thinking Government Department. As part of our cultural principles we put honesty, integrity, objectivity and impartiality at the heart of everything we do. We value open, honest and effective two-way communication, we listen and respond positively to feedback and challenge. We care about our well-being by promoting flexible working and a healthy work-life balance and we lead by example and embrace the principle of continuous development and the need to grow and learn in order to meet new challenges.

Our relatively small size also means we are able to offer more experience working directly with Ministers and the opportunity to work on a far wider portfolio of responsibilities than might be the case in a larger Department. This creates an interesting and rewarding work environment where team members are valued and there is a strong commitment to learning and development.


We want to recruit an enthusiastic, self-starting and committed person to work in a fascinating and, at times, fast paced role. The post holder will work in support of the Security and Protection Group’s Warrantry Team who lead on ensuring compliance with the Investigatory Powers Act and other legislation. This is a challenging and exciting post which requires good judgement, discretion, strong interpersonal skills and the ability to prioritise competing tasks. It is a busy and varied area of work with a high level of responsibility and autonomy. The post holder will have the opportunity to work with a range of stakeholders and will support the team as it briefs Senior Officials and Ministers. Applicants must be prepared to work on a call rota basis, out of hours working will be required (for which an allowance will be paid) and sometimes at short notice.

Main duties and responsibilities include:

  • Maintenance of good working relationships with stakeholders, including law enforcement and intelligence agencies.
  • Liaise with security partners to gather information on any security incidents in order to brief Senior Officials and/or the Secretary of State for Northern Ireland.
  • Administrative support to the team, including maintenance of electronic and paper filing systems.
  • Action the commencement, modification or cessation of warrantry as approved by Secretaries of State and/or Senior Officials.
  • Communicate details of warrants and associated legal documents to stakeholders by electronic means.
  • Provide a caseworking function in relation to some aspects of warrantry, preparing legal documents for approval by team leaders and Senior Officials.
  • Contribute to quality-controlling casework produced by the wider team.
  • Compilation of statistical information as required.
  • Support inspections by the Interception and Intelligence Services Commissioners as required, including by collation and preparation of documents.
  • Occasional direct contact with Secretaries of State.
  • Management and distribution of Protectively Marked Papers.
  • Participating in Out of Hours on-call duty rota.


  • Excellent written and oral communications skills.
  • Ability to self-organise, prioritise and pay close attention to detail.
  • An understanding of the political and security environment in Northern Ireland.
  • Applicants must be prepared to undergo the DV clearance process and DV clearance must be achieved before commencing the full duties of the post.


  • Experience of working in a political or security environment in Northern Ireland.
  • Holds a current driving licence for out of hours duty requirements.

For the essential and desirable criteria please upload a suitability statement of no more than 250 words setting out how you meet the essential/desirable criteria

Selection Process:

The selection and interview process will consist of two stages:


You will assessed and sifted utilising the following success profiles:

Working Together

Managing a Quality Service

Delivering at Pace


The interview will be conducted remotely and will consist of behaviour questions only, utilising the following success profiles:

Working Together

Managing a Quality Service

Delivering at Pace


We will assess you against the following Success Profiles behaviours at Level 1 during the selection process

Working Together

Form effective partnerships and relationships with people both internally and externally, from a range of diverse backgrounds, sharing information, resources and support.

Managing a Quality Service

Deliver service objectives with professional excellence, expertise and efficiency, taking account of diverse customer needs.

Delivering at Pace

Take responsibility for delivering timely and quality results with focus and drive.

More information on behaviours and success profiles can be found here.

Please note that in the event of a large number of applications being received we may run the initial sift on the lead Behaviour “Managing a Quality Service”.


Security clearance to Developed Vetting level will be required for this post.


An eligibility sift will be carried out on the basis of the information contained in the application form. It is therefore important that all applicants demonstrate in their application how and to what extent their behaviours are relevant to the above criteria. Those candidates who do not clearly demonstrate that they meet the experience and behaviours will not be invited to interview.


The successful candidate will adopt the terms and conditions of the NIO for the length of their appointment.

Neither Detached Duty terms nor relocation costs will apply to this post.


Further information about the post may be obtained from Wayne Allen (Security and Protection Group, NIO –


You can apply for this post through the Civil Service website at: Once logged onto the site go to the civil service jobs page and then search for jobs in the Northern Ireland Office where the application form can be found.

Additional information received after the closing date will not be considered. Failure to provide sufficient information in support of an application prior to the closing date will not be considered as grounds for an appeal if an applicant is not shortlisted for interview.

Home Civil Service applicants who, because of disability, need assistance in completing the application form should contact MoJ Shared Services on 0845 010 3512.

All applications for employment are considered strictly on the basis of merit.

This job description should not be taken as constituting conditions of employment.

Please note that due to the high interest in NIO opportunities, feedback cannot be given if you are unsuccessful at sift stage. Feedback is available on request if unsuccessful following interview.


Further information about us

We are a small and friendly department of approximately 170 staff. Due to our size we are able to offer staff more exposure to ministers and the opportunity to work on a far wider portfolio of responsibilities than might be the case in a larger department. This creates an interesting, though often challenging, work environment.

Other Benefits

The NIO offers a pleasant, modern work environment which allows consideration of a range of flexible working arrangements which support a good work/ life balance. These include flexible/ alternative working patterns, part-time and job-share options.

Benefits include:

  • interest-free season ticket and bicycle loans
  • Reward & Recognition scheme

Guaranteed Interview Scheme

The Northern Ireland Office operates the Guaranteed Interview Scheme, details of which are attached to the application form for this post.

In the event that we identify more appointable candidates than we currently have posts available, we will hold applicant details on a reserve list for a period of 12 months from which further appointments can be made. This may include roles at a lower grade. Candidates placed on a reserve list will be informed of this. Those candidates who do not wish to remain on the reserve list should contact to be removed from the reserve list.

Further information on civil service careers can be found at

The Civil Service Code sets out the standards of behaviour expected of civil servants.  

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel a department has breached the requirement of the Recruitment Principles.

Please contact SSCL ( in the first instance.

If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages:

Additional Information

Working Arrangements & Further Information

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits,retail vouchers and discounts on a range of goods and services.
  • For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

1-    To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am – 6pm) or e mail;

2-    To Ministry of Justice Resourcing (;

3-    To the Civil Service Commission (details available here)

The Civil Service embraces diversity and promotes equality of opportunity.

There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Grading Structure Review

The Ministry of Justice is currently undergoing a review of posts which are currently graded at Band A to realign our grading structure with the majority of the wider Civil Service.

Posts advertised at Band A may be graded at either Grade 6 or Grade 7 once the review has taken place.