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Administration / Corporate Support

Casework Officer, Security Protection Group – 46112
£22,566 - £26,901


We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit:

Department:Northern Ireland Office

Post Vacancy: Band D/EO Casework Officer

Location: Belfast

Duration: Permanent

Applications invited from: Existing Home Civil Service (HCS) staff at Band D/Executive Officer grade on level transfer. External candidates with  comparable skills or experience.

Salary Scale (£22,566-£26,901)

New entrants to the Civil Service are expected to join on the minimum of the pay band advertised. 

Who we are

Passionate about Northern Ireland: Flexible, empowering, inclusive

Inclusion and diversity

The Northern Ireland Office is committed to being an inclusive employer with a diverse workforce. We encourage applications from people from the widest possible diversity of backgrounds, cultures and experiences.

We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) candidates, as they are under-represented within the NIO at this level.

The Northern Ireland Office strives to be an inclusive employer and is recognised by its staff and externally as being an employer where Diversity and Inclusion are valued.

We hold a Diversity & Inclusion Charter Mark and are an accredited Disability Confident Leader organisation.  In March 2018 we won the award for Best Employer for Diversity & Equality in Northern Ireland (small employer category) in a Gala Award ceremony hosted by Legal-Island, a multi-award winning workplace compliance company based in Northern Ireland.

We have an active D&I network supporting colleagues through D&I Advocates, championed by our Directors.

We want all our people to feel valued for who they are and we are confident that you will find the NIO a warm, welcoming and inclusive place to work.

What we do


The Northern Ireland Office represents Northern Ireland interests at a UK Government level and UK Government interests in Northern Ireland.  We have a wide range of responsibilities, including: underpinning political stability in Northern Ireland; overseeing the Northern Ireland devolution settlement; leading on national security policy in Northern Ireland; addressing the legacy of Northern Ireland’s past; delivering elections and constitutional reform in Northern Ireland; playing a key role in rebalancing the NI economy; representing NI interests, including  on the border with Ireland, as the UK exits the EU.  Our small size and diverse portfolio create a stimulating, fast-paced and challenging working environment, with regular engagement with a range of Ministers and senior officials.  We support flexible working and have a modern, flexible IT system which helps enable this.

About the Role:

Keeping people safe from Northern Ireland Related Terrorism (NIRT) is one of the UK Government’s strategic aims and the Security & Protection Group (SPG) in the NIO delivers this through core teams working on: Policy, Strategy, Operational Delivery, Casework and Protection.

We pride ourselves on delivering high-quality work on issues that matter, at pace and often in challenging circumstances. All SPG colleagues have an anchor within one of the core teams, allowing them to build specialist knowledge, expertise and relationships. Everyone, regardless of grade or experience, also has the opportunity to get involved in project-based work across the group and the wider department beyond their core teams. This approach ensures we add more value, are agile enough to deliver on key departmental priorities and give everyone in SPG a wide range of developmental opportunities. We are committed to using every opportunity to continuously improve ourselves and our business outcomes. You can expect diverse, interesting and rewarding work that goes to the heart of public service and you can expect to do this in a safe space where individuals and teams are supported to deliver and encouraged to innovate, stretch, challenge and learn.

We are currently looking to recruit a number of Operational Delivery Caseworkers within the Security and Protection Group.

In these roles you will work on one of the UK Government’s highest priorities – national security  – and gain a broad range of operational delivery, casework and policy experience and briefing skills within a supportive and focused team.

You will work closely with other group members in London and Belfast to ensure that Ministers are fully briefed on national security matters, and owing to the Department’s relatively small size this will mean more exposure to Ministers than might otherwise be the case in a larger Department.

You will work closely with partners in the Cabinet Office, Home Office and other government departments, a range of security and law enforcement partners, and colleagues in the NI devolved government.

As an operational delivery caseworker you will work on the Department’s incident response and crisis management arrangements, as well as the fulfilment of our statutory obligations under the Investigatory Powers regime.

Building and maintaining a strong and extensive network of business critical relationships with policy and operational partners in Northern Ireland and in Whitehall will be key.  Good communication and relationship management skills will be essential. In operational delivery and casework roles, applicants must be prepared to work on an on-call rota basis, and occasional out of hours working will be required (for which an allowance will be paid) and sometimes at short notice.

You will be articulate, discreet and thoughtful in your approach, quick to pick up new subjects and proactive in all your dealings.  In this busy and varied area of work you will have a high level of responsibility and autonomy so good judgement is essential.

You will be an enthusiastic, self-starting and committed person who inspires confidence when briefing verbally and in writing. You will have strong interpersonal skills, accustomed to building productive relationships in difficult contexts.

You have an eye for detail and will be accustomed to being agile and able to anticipate and respond quickly to new challenges and unexpected developments.  The ability to prioritise competing tasks will be essential. 

Duties and Responsibilities:

Specific responsibilities of Operational Delivery Caseworkers may include:

  • Preparing paperwork for approval by Senior Officials and Secretary of State for Northern Ireland, paying close attention to detail and accuracy.
  • Ensuring compliance with the Investigatory Powers Act and other legislation, understanding and engaging on Investigatory powers policy and legislation [training will be provided]
  • Working with security and law enforcement partners both in relation to investigatory powers casework and to gather information on any security incidents
  • Representing the Department at Whitehall and Northern Ireland based security meetings
  • Engagement with the Devolved Administration on matters that impact national security
  • Leading and implementing policy and processes on incident response and crisis management
  • Providing support and briefing to senior officials and Ministers on their statutory duties and any national security incidents
  • Building strong relationships with partners in Northern Ireland and in Whitehall to safeguard and enhance delivery of strategic objectives
  • Line management of staff at Band E
  • Participating in Out of Hours on-call duty rota.

Essential Criteria:

  • Excellent written and oral communications skills.
  • Ability to self-organise, prioritise and pay close attention to detail.
  • The ability to develop and maintain effective responsive relationships with colleagues and stakeholders, and to use your interpersonal skills to achieve results
  • An understanding of the political and security environment in Northern Ireland.
  • Existing DV (Developed Vetting) clearance or the willingness to acquire it. DV clearance must be achieved before commencing the full duties of the post.
  • A full current driving licence (for out of hours duty requirements)

Desirable Criteria:

  • Experience working on operational delivery/complex casework
  • Experience of briefing senior leaders both orally and in writing.

For the essential and desirable criteria please upload a suitability statement of no more than 400 words setting out how you meet the essential/desirable criteria

Selection Process:

We will assess you against the following Success Profiles Behaviours at Level 2 during the selection process:

  • Working Together (Lead Competence)
  • Managing a Quality Service
  • Delivering at Pace

More information on Behaviours and Success Profiles can be found here.

The selection and interview process will consist of two stages:


You will assessed on:

  • Your suitability statement
  • Working Together (Lead Competence)
  • Managing a Quality Service
  • Delivering at Pace


The interview will be conducted remotely and will be of a blended nature consisting of behaviours and experience, utilising the following success profiles behaviours:

  • Working Together
  • Managing a Quality Service
  • Delivering at Pace

Please note that in the event of a large number of applications being received we may run an initial sift on the suitability statement and lead Behaviour “Working Together” only.

Security Clearance

Security clearance to Developed Vetting level will be required for this post.

Eligibility Sift

An eligibility sift will be carried out on the basis of the information contained in the application form.  It is therefore important that all applicants demonstrate in their application how and to what extent their behaviours are relevant to the above criteria.  Those candidates who do not clearly demonstrate that they meet the experience and behaviours will not be invited to interview.

Pay and Allowances

The successful candidate will adopt the terms and conditions of the NIO for the length of their appointment.

Neither Detached Duty terms nor relocation costs will apply to this post.

Further Information

Further information about the post may be obtained from


You can apply for this post through the Civil Service website at:  Once logged onto the site go to the civil service jobs page and then search for jobs in the Northern Ireland Office where the application form can be found.

Additional information received after the closing date will not be considered.  Failure to provide sufficient information in support of an application prior to the closing date will not be considered as grounds for an appeal if an applicant is not shortlisted for interview.

Home Civil Service applicants who, because of disability, need assistance in completing the application form should contact MoJ Shared Services on 0845 010 3512.

All applications for employment are considered strictly on the basis of merit.

This job description should not be taken as constituting conditions of employment.

Please note that due to the high interest in NIO opportunities, feedback cannot be given if you are unsuccessful at sift stage. Feedback is available on request if unsuccessful following interview.

Additional Information

Further information about us

We are a small and friendly department of approximately 200 staff.  Due to our size we are able to offer staff more exposure to ministers and the opportunity to work on a far wider portfolio of responsibilities than might be the case in a larger department.  This creates an interesting, though often challenging, work environment.

Other Benefits

The NIO offers a pleasant, modern work environment which allows consideration of a range of flexible working arrangements which support a good work/ life balance. These include flexible/ alternative working patterns, part-time and job-share options.

Benefits include:

  • interest-free season ticket and bicycle loans
  • Reward & Recognition scheme

Guaranteed Interview Scheme

The Northern Ireland Office operates the Guaranteed Interview Scheme, details of which are attached to the application form for this post.

In the event that we identify more appointable candidates than we currently have posts available, we will hold applicant details on a reserve list for a period of 12 months from which further appointments can be made. This may include roles at a lower grade. Candidates placed on a reserve list will be informed of this. Those candidates who do not wish to remain on the reserve list should contact to be removed from the reserve list.  

Further information on civil service careers can be found at

The Civil Service Code sets out the standards of behaviour expected of civil servants.  

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel a department has breached the requirement of the Recruitment Principles. 

If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages:

Additional Information


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on GOV.UK or Childcare Choices. You can determine your eligibility at
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

1- To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am – 6pm) or e mail;

2- To Ministry of Justice Resourcing (;

3- To the Civil Service Commission (details available here)

The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

Working Arrangements & Further Information

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Grading Structure Review

The Ministry of Justice is currently undergoing a review of posts which are currently graded at Band A to realign our grading structure with the majority of the wider Civil Service.

Posts advertised at Band A may be graded at either Grade 6 or Grade 7 once the review has taken place.