Are you OK with cookies?

We use small files called ‘cookies’ on on Some are essential to make the site work, some help us to understand how we can improve your experience, and some are set by third parties. You can choose to turn off the non-essential cookies. Which cookies are you happy for us to use?

Information Technology

Capacity & Availability Manager – 45706
£30,989 - £47,591
Multiple Locations


We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit:

Job Title Capacity & Availability Manager

Job Type -2 year fixed term appointment

City National

State/Region —

Zip/Postal Code

Country United Kingdom


London / National (Primary)

Birmingham Office

Glasgow Office

Nottingham Office

Sheffield Office

Salary Range London (£36,798 – £44,158) National (£30,989 – £37,187)

MoJ Band (Grade) B

Number of roles 1 

Job Advert and Job Description

Capacity & Availability Manager 

Closing Date: Wednesday 28th July 2021 

Location: London, Birmingham, Sheffield, Nottingham & Glasgow

Salary Range: London (£36,798 – £44,158) National (£30,989 – £37,187)

Interviews: w/c 16th August 2021 

The Role

We’re recruiting for a Capacity & Availability Manager here at MoJ Digital & Technology, to be part of our warm and collaborative Service Operations team. 

As a Capacity & Availability Manager you will contribute to the development and delivery of a high-quality Capacity & Availability Management process to be consistently delivered across the MoJ Estate. This includes diverse portfolios such as MoJ HQ, LAA, HMPPS, HMCTS.

You will be working in a Service Integration and Management (SIAM) model and essential to your success will be the ability to build and maintain effective relationships with a variety of suppliers and stakeholders, both internal and external. 

The primary role of the Capacity & Availability Manager is to contribute to the design and implement the Capacity & Availability Management process, and drive adoption and continual improvement in its execution.

The Capacity & Availability Manager makes sure that technical changes to IT services are adequately impacted assessed, in line with processes and using appropriate tools. 

At this level, you will provide an escalation point translating business needs and plans into capacity and performance requirements for services and IT infrastructure, and to ensure that future capacity and performance needs can be fulfilled. 

Responsible for operating a governance framework for Capacity management, considering all resources required to deliver the IT service, and plans for short, medium, and long-term business requirements. 

To help picture your life at MoJ D&T please take a look at our blog and our Digital & Technology strategy. 

Key Responsibilities:

  • Effectively monitor the Capacity and performance of IT services to ensure they fully meet end user and business needs.
  • Provide advice and assistance associated with the planning, design and improvement of service and component Availability.
  • Responsible for monitoring IT Capacity and Availability levels, comparing actual levels against targets, taking forward the investigation of any breaches of Availability targets and service non-availability with the instigation of remedial activities.
  • Provide Capacity and Availability requirements for new or modified IT services.
  • Maintain a Capacity Management Plan.
  • Ensure clear lines of communications to stakeholders/suppliers.
  • Work collaboratively with internal and external stakeholders to ensure Capacity-related incidents and problems are addressed.
  • Assuring the quality of data & reports obtained from various sources.
  • Create & publish Capacity & Availability management reports.
  • Representing the department at key stakeholder meetings.
  • Working with Project Managers, Service Managers and Transition Managers on new projects to ensure there is sufficient Capacity and Availability to meet service level targets.
  • Identifying and mitigating risks related to Capacity & Availability.
  • Provide training/introduction sessions for the SIAM Capacity & Availability process for internal and external stakeholders.
  • Contributing to improving the Capacity & Availability Management process and governance framework. 

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply! 

This is a MoJ Band B role with a salary of London (£36,798 – £44,158) National (£30,989 – £37,187) plus great benefits: 

  • 37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours.
  • We are committed to nurturing our staff and provide lots of training and development opportunities with learning platforms such as: Linux Academy, O’Reilly, Pluralsight, Microsoft Learning, Civil Service Learning, GDS Academy, etc.
  • 10% dedicated time to learning and development with a budget of £1000 a year per person
  • Generous civil service pension based on defined benefit scheme, with employer contributions of 26-30% depending on salary.
  • 25 days leave (plus bank holidays) and 1 privilege day usually taken around the Queens’ birthday. 5 additional days of leave once you have reached 5 years of service.
  • Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
  • Wellbeing support including access to the Calm app.
  • Nurturing professional and interpersonal networks including those for Careers & Childcare, Gender Equality, PROUDand SPIRIT
  • Bike loans up to £2500 and secure bike parking (subject to availability and location)
  • Season ticket loans, childcare vouchers and eye-care vouchers.
  • 5 days volunteering paid leave.
  • Free membership to BCS, the Chartered Institute for IT.
  • Some offices may have a subsidised onsite Gym. 

Person Specification 

Essential Skills: 

  • User focus – Understands users and can identify who they are and what their needs are based on evidence. Able to translate user stories and propose design approaches or services to meet these needs and engage in meaningful interactions and relationships with users. Puts users first and can manage competing priorities.
  • Understanding of service management framework – Has an in-depth understanding of Service Management Framework principles and processes and the ability to apply the technical knowledge in project or programme activities
  • Service focus –Maintains focus on the whole life of service delivery – designs, develops, delivers and operates. Ensures that a set of IT products, suppliers and vendors come together to deliver an IT service.
  • Relationship management –Identifies, analyses, manages and monitors relationships with and between stakeholders. Clarifies mutual needs and commitments through consultation and consideration of impacts. For example, the co-ordination of all promotional activities to one or more customers to achieve satisfaction for the customer and an acceptable return for the supplier; assistance to the customer to ensure that maximum benefit is gained from products and services supplied.
  • Ownership and initiative –Takes ownership of problems and proactively resolves technical problems, ensuring that technical solutions continue to meet business requirements. Takes full accountability for actions taken and decisions made.
  • Strategic thinking – Able to have an overall perspective on business issues, events, activities and an understanding of their wider implications and long-term impact. This could include determining patterns, standards, policies, roadmaps and vision statements. Can focus on outcomes rather than solutions and activities.
  • Service Reporting – Takes management information and consolidates agreed key performance indicators into product or service measures that underpin service management of a specific product or service.
  • Business analysis (IT operations) – Able to visualise, articulate, solve complex problems and concepts, and make disciplined decisions based on available information. Such skills include: demonstration of the ability to apply logical thinking, gathering and analysing information using comprehensive tools and techniques, the use of data to formulate both short-term day-to-day and long-term strategic plans, and the ability to identify and analyse options, and assess feasibility and operational impact. Ensures that the business solution aligns with the vision, mission, objectives, strategy, business and user needs and can identify and recognise a viable solution or control. 

Desirable Skills: 

  • Continual service improvement – Identifies and explores opportunities for service and business improvement. Drives the analysis, identification, prioritisation and implementation of improvements and efficiencies, thereby ensuring that the organisation derives maximum value from services. This includes recognising the potential for automation of processes, determining costs and benefits of new approaches and managing change or assisting implementation where needed.
  • Broad technical understanding – This specific knowledge underpins an individual’s ability to deliver the responsibilities and tasks for their role. This relates to the application of the required breadth and depth of technical knowledge. This also includes staying abreast of industry developments to make cost-effective use of new and emerging tools and technologies.
  • Asset and configuration management – Conducts the lifecycle management for assets including hardware, software, intellectual property, licences, warranties. This includes managing usage, disposal, compliance, inventory, sustainability, cost optimisation and protection of the asset portfolio. Helps to improve investment decisions and capitalise on opportunities. Complies with international standards for asset management. Documents information relating to the assets including identification, classification and specification of all items, and information related to storage, access, versions, etc. Is able to apply status accounting and auditing in line with relevant criteria. 

We welcome the unique contribution diverse applicants bring and do not discriminate on the basis of culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor. 

Our values are Purpose, Humanity Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace. 

How to Apply 

Candidates must submit a CV and Statement of Suitability (500 words) which describes how you meet the requirements set out in the Person Specification above. 

In D&T, we recruit using a combination of the Digital, Data and Technology Capability and Success Profiles Frameworks. We will assess your Experience, Technical Skills and the following Behaviours during the assessment process: 

  • Delivery at Pace
  • Managing a quality service
  • Working Together
  • Making Effective Decisions
  • Seeing The Bigger Picture 

Your application will be reviewed and sifted against the Person Specification above by a diverse panel. 

Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference. 

Should we receive a high volume of applications, a pre-sift based on your experience will be conducted prior to the sift. 

Further Information

Please review the following Terms & Conditions which set out the way we recruit and provide further information related to the role. 

If you have any questions please feel free to contact 

Additional Information