Are you OK with cookies?

We use small files called ‘cookies’ on Some are essential to make the site work, some help us to understand how we can improve your experience, and some are set by third parties. You can choose to turn off the non-essential cookies. Which cookies are you happy for us to use?


Business Support Manager – 67527
£31,265 – £39,000


We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit:

*We are currently offering hybrid working which includes 2 days per week in your local office. Office locations can be found HERE

The Role

We’re recruiting for a Business Support Manager here at Justice Digital, to be part of our warm and collaborative Probation team, supporting the Head of Digital Probation Service.


At Justice Digital, we have a clear vision – to develop a digitally-enabled justice system that works for users. We’re looking for talented people to help us achieve this.

We’re building adaptable, effective services and making systems that are simple to use for staff and citizens. As well as doing great work, you’ll join a place that’s great to do work in, investing in you and your career through our networks and training opportunities. On top of that, you’ll find flexible working, an inclusive culture and a place where your opinion is valued.

About the Function

The Ministry of Justice Digital and Technology team is made up of around 900 digital and technology specialists, located throughout the UK with hubs in London, Sheffield, Nottingham, Birmingham and Glasgow. We support the 80,000 staff
working within the Ministry of Justice (MoJ) who do important, even life-changing work, with citizens and legal professionals.

As a function, we provide digital services, technology and support for the digital transformation of prisons, probation and wider justice system through:

●    Fixing the basics, providing modern and secure technology to users across the department.
●    Making things more efficient by providing access to justice through simpler services such as applying for legal aid online
●    Thinking about the whole system – working with colleagues across the justice system to design and deliver services that really work for those that use them
●    Building diverse, inclusive and brilliant teams to reflect the users that we serve

About the role:
Business Support Managers support the smooth and effective running of either a Director or Deputy Director’s Office.

This is a varied role that requires a deep understanding of the Director Director’s team strategy, excellent organisational skills and the ability to relentlessly prioritise. It involves managing finances, people, engagement, portfolio, contracts while optimising the efficient operation of the office of one of our SMT members.

To help picture your life at MoJ Justice Digital please take a look at our blog and our
 Digital and Technology strategy 2025

Key Responsibilities:

●    Support the Director/Deputy Director by managing their workload and priorities through comprehensive, prioritised diary management
●    Scheduling meetings and resolving conflicting demands to enable the Director/Deputy Director to deliver on their priority areas
●    Preparing travel arrangements, accommodation and preparation for attendance at external events, including their potential visits to other office locations, external meetings or engagements.
●    Identifying important emails or communication that require immediate action, proactively gathering input from relevant team members.
●    Commission, oversee and edit briefings and submissions for the Director/Deputy Director, liaising with other teams where necessary and ensuring these enable priorities as set out in the D&T strategy to be met.
●    Collect, collate and monitor actions and other general commissions emerging from meetings.
●    Supporting central requests for information, including Freedom of Information (FOI) and Parliamentary Questions.
●    Delivering ad hoc projects to improve operations and the efficiency of the team.
●    Maintain processes, systems and information/records.
●    Building and maintaining a strong network across the function and the department.

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!


●    37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours.
●    We are committed to nurturing our staff and provide lots of training and development opportunities with learning platforms such as: Linux Academy, O’Reilly, Pluralsight, Microsoft Learning, Civil Service Learning, GDS Academy, etc.
●    10% dedicated time to learning and development with a budget of £1000 a year per person
●    Generous civil service pension based on defined benefit scheme, with employer contributions of 26-30% depending on salary.
●    25 days leave (plus bank holidays) and 1 privilege day usually taken around the Kings’ birthday. 5 additional days of leave once you have reached 5 years of service.
●    Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
●    Wellbeing support including access to the Calm app.
●    Nurturing professional and interpersonal networks including those for Careers & Childcare, Gender Equality, PROUD and SPIRIT
●    Bike loans up to £2500 and secure bike parking (subject to availability and location)
●    Season ticket loans, childcare vouchers and eye-care vouchers.
●    5 days volunteering paid leave.
●    Free membership to BCS, the Chartered Institute for IT.
●    Some offices may have a subsidised onsite Gym.

Person Specification


●    Diary management in a busy, pressured and complex environment
●    Quickly building a sound, high level knowledge of a function or organisation
●    Managing a wide range of issues with diplomacy and discretion
●    Strong communication skills, both written and verbal
●    Organising and prioritising work in an environment with high levels of change Proactive and efficient with the ability to deliver at pace
●    Building relationships easily with people at different levels of an organisation Willingness to be assessed against  the requirements for BPSS clearance

We welcome the unique contribution diverse applicants bring and do not discriminate on the basis of culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor.

Our values are Purpose, Humanity Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace.

How to Apply

Candidates must submit CV + Statement of Suitability (up to 1000 words) which describes how you meet the requirements set out in the Person Specification above.

In Justice Digital, we recruit using a combination of the Digital, Data and
 Technology Capability and Success Profiles Frameworks. We will assess your Experience, Technical Skills and the following Behaviours during the assessment process:

●    Communicating & Influencing
●    Delivery at Pace
●    Working Together
●    Seeing the Big Picture
●    Making Effective Decisions

Your application will be reviewed against the Person Specification above by a diverse panel.

Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference.

Should we receive a high volume of applications, a pre-sift based on Experience and Delivery at pace will be conducted prior to the sift.

Terms & Conditions

Please review our Terms & Conditions which set out the way we recruit and provide further information related to the role and salary arrangements.

If you have any questions please feel free to contact


The national salary range is £31,265 - £34,446, London salary range is £35,405- £39,000. Your salary will be dependent on your base location

Additional Information