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Project Delivery

Business Development and Innovation Manager (Workforce Modelling), Probation Workforce Programme – 42811
£37,166 - £41,020


We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit:

The Probation Workforce Programme is looking to recruit a Business Development and Innovation Manager for the Probation Workforce Planning team. Please refer to the Candidate Information Pack for a thorough overview of the programme, the role and responsibilities and an overview of the project. The pack also provides information in relation to the application process.

Overview of the job

This is a technical role with the ability to provide project management skills as you will be required to identify quantifiable work tools for programmes/projects. Providing project management and change management skills with business insight that enables development and change activity to be successfully undertaken. This includes resource management in particular, national workforce planning, workload management and demand forecasting, identifying and coordinating efficiency priorities and enabling business development and change activity. In Wales, the responsibility goes further than Probation efficiency and innovation – and includes prison/probation integration.


BD&I Managers have responsibility for leading and supporting a variety of probation projects and work activity that may impact ways of working across Probation. Work activity and projects are wide ranging but all meet the criteria of improving efficiency/ways of working, piloting or implementing innovative developments, supporting a more informed deployment of resources to aid organisational prioritisation. This includes responsibility for ensuring organisational development approaches adhere to the agreed target operating model and strategic direction of the service and wider Probation sector. The role will be expected to provide quantifying resource requirements including staffing/workforce identifying efficiencies which will involve the prioritisation of work activity and improvements to processes. Promoting and supporting innovation both in terms of new activities and the delivery of existing activities, and shaping new projects, and driving the implementation of these projects through divisional structures.

Responsibilities, Activities & Duties

The job holder will be required to carry out the following responsibilities, activities and duties:

  • Support the development and continuous improvement of priority service delivery areas, as they develop new, comprehensive and efficient service delivery models.
  • Develop business cases that successfully secure resource for implementation of new service initiatives, championing an evidence-led service development approach that delivers for the NPS as an organisation and responds to national priorities.
  • Support development and implementation of programmes, projects and continuous improvement initiatives.
  • Plan, implement and manage sharing knowledge and good practice to inform innovation and improve service delivery across the organisation.
  • Develop productive working relationships with colleagues, suppliers and stakeholders.
  • Develop and manage multi-stakeholder partnerships.
  • Specify, commission and manage contracts.
  • Build team understanding of markets and customers.
  • Provide financial and resourcing data and information to support decision making and budget setting.
  • Advise on financial and resourcing issues as you will be required to manage budgets.
  • Use systems and compile reports as necessary.
  • Develop and utilise data to identify trends and make suggestions or take appropriate action to maintain and enhance performance.
  • Plan, implement and manage systems for the exchange of sensitive information, data and intelligence.
  • Ensure effective approach to project and process evaluation, with the ability to manage a range of projects and change initiatives through design work and planning; risk management; implementation delivery and benefits realisation activity.
  • Enable and equip others to carry out project support and change management, whilst maintaining effective communication with project stakeholders.
  • Develop and implement team working practices and approaches that promote continuous quality improvement.
  • Provide training and staff awareness sessions for staff across the Division in area of efficiencies.
  • Contribute to a culture and systems that promote equality and value diversity.
  • Adhere to diversity and equalities policies.

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.


  • Leadership
  • Developing Self & Others
  • Changing & Improving
  • Delivering at Pace
  • Communicating & Influencing
  • Managing a Quality Service


  • Ability to work within tight deadlines and manage conflicting demands


  • Innovating and developing an organisation
  • Project Planning
  • Stakeholder Management
  • Determining effective use of resources
  • Effective Communication
  • Making successful critical decisions
  • Experience of working in a probation operational setting


  • NVQ Level 5 or equivalent
  • Microsoft IT skills

Additional Information

Location & Terms of appointment

This position is based nationally, and some travel may be required, but currently programme staff are working remotely due to Covid 19 Guidelines.

This is a Fixed-Term Appointment for 24 months for external candidates OR a 24 month Loan for existing staff. There may be opportunity for extension after the initial 24 months.

The Loan is subject to the approval of the selected candidate’s Business Unit, which should be obtained before confirmation of appointment. If appointed on Loan from your home department for initially up to 24 months, you will remain on existing Terms & Conditions. If you are applying to this post on promotion, at the end of the loan period when returning to your home department, you will return to your existing grade. There may be opportunity for the Loan period or Fixed Term Appointment to be extended after the initial 24 month period.


Annual Leave

The holiday year runs from 1 March. If you work a non standard work pattern your leave entitlement may be expressed in either hours or days as appropriate. Leave entitlement is calculated on a pro-rata basis and you will be advised of your actual entitlement on appointment. If you were appointed internally and your leave was previously calculated in days, this will continue to be the case.

Bank, Public and Privilege Holidays

You are entitled to 9 days (66 hours 36 minutes) in recognition of bank, public and privilege holidays. These hours are added to your annual leave allowance. There is a requirement to work some public and bank holidays subject to your shift pattern and the operational needs of the establishment.


The Civil Service offers a choice of two pension schemes, giving you the flexibility to choose the pension that suits you best.

Work Life Balance

HM Prison & Probation Service (HMPPS) is keen to encourage alternative working arrangements. Work life balance provides greater opportunities for staff to work more flexibly wherever managers and establishments can accommodate requests to do so. HMPPS offers flexible working subject to completion of a satisfactory probationary period and NVQ.

Season Ticket Advance

After two months’ service, you’ll be eligible to apply for a season ticket advance to purchase a quarterly or longer-period season ticket for travel between home and your place of work.

Childcare Vouchers

For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers.


HMPPS is committed to staff development and offers a range of training and development opportunities, including areas such as Equality and Diversity, Dealing with Challenging Behaviour, Suicide Prevention and Anti Bullying Programmes. There are opportunities to access promotion programmes and HMPPS provide a variety of training appropriate to individual posts. All staff receive security and diversity training and an individual induction programme into their new roles


All candidates are subject to security and identity checks prior to taking up post. All external candidates are subject to 6 months probation. Internal candidates are subject to probation if they have not already served a probationary period within HMPPS. All staff are required to declare whether they are a member of a group or organisation which HMPPS considers to be racist

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. The Civil Service embraces diversity and promotes equality of opportunity.

There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.