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Business Management & Improvement

Business Change Manager – South West – 64239
£37,166 – £41,020


We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit:

The location is flexible 

You will be involved in communicating changes and the delivery staff engagement activities, mobilising and effectively managing BSC teams – including virtual project teams

You will need to be able to manage competing demands within your regional/functional area of responsibility and manage resources effectively. You will be able to collate, analyse and interpret data, using insights gained to write regional/ functional/national reports for senior audiences and deliver regional/functional/national presentations.

Overview of the job    

To provide management support to the Heads of Business Strategy & Change within the Regional and Functional Operating Units.

Manage and coordinate the Regional/Functional BSC Teams in line with PS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do.

The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.

Post holders will report to the Head of Business Strategy & Change and will manage Business Change Officers and Project Officers within the regional/functional teams which may be dispersed across the regional/functions.

To represent the Head of BSC at regional/functional Senior PS and HMPPS meetings The posts will be based within their regions and HQ based.


The role sits within the Business Strategy & Change Division with responsibility for managing regional/functional BSC teams.

The job holder will manage and coordinate the Regional/Functional BSC Teams to support the delivery of a high-quality service covering diverse functional areas of activity such as Estates, Facilities Management, ICT, continuous improvement, local and national change projects.

At the direction of the Head of BSC the post holder will deliver on annual objectives from within the BSC and regional/functional Delivery Plans.

Responsibilities, Activities & Duties    

The job holder will be required to carry out the following responsibilities, activities and duties:

  • Support the delivery of change across the Probation System, working with the Head of BSC and regional/functional teams to implement change initiatives.
  • Deliver on Divisional change plans and communicate them effectively within the region/function including delivering staff engagement activities.
  • Mobilise BSC teams –including virtual project teams, and ensure that they are effectively managed.
  • Deliver advice and guidance to regional/ functional Senior Leadership Teams across the diverse range of BSC responsibilities.
  • Involved in initial consultations and negotiations with CRS/Probation Delivery Partners concerning Colocation Agreements, Contract Novation, etc.
  • Manage competing demands within regional/functional area of responsibility.
  • Manage resources effectively.
  • Collate, analyse and interpret data, using insights gained to write regional/ functional/national reports for senior audiences.
  • Deliver regional/functional/national presentations as directed by the Head of BSC.

Managing change projects, some previous examples of projects are:

  1. Providing PS business expertise to Digital and Technology Programmes (and other national programmes) who are implementing change across
    the MoJ.
  2. Delivery of an information management programme which is designed to increase the maturity of information management practices within the PS.
  3. Supporting the delivery of the Standard Operating Platform into the PS.
  4. Delivering the digital and estates elements of national change programmes.
  • Undertake all Human Resources (HR) related policies and practices including overseeing local recruitment, Attendance Management, Disciplinary Investigations, Performance Management and Staff Appraisals, chair grievance and other hearings.
  • Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes and challenging anti-social behaviour and attitudes.
  • Work within the aims and values of PS and HMPPS.
  • The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.


  • Making Effective Decisions
  • Changing and Improving
  • Developing Self and Others
  • Delivering at Pace
  • Managing a Quality Service


Ability to react to new and changing priorities and demands through taking an analytical, reflective and creative approach to problem solving.



  • Must have experience of working within complex organisations.
  • Experience of implementing quality assurance frameworks and continuous improvement strategies.
  • The post holder will need to have been involved in large scale complex change initiatives within large unionised organisations.
  • Must have highly developed ICT skills across the full range of Microsoft Office applications.


  • Experience of working within a probation environment.
  • Supervisory/managerial experience within a relevant functional discipline e.g. HR, Finance, Programme & Project Management, Estates & FM, ICT, Change Management, Contract Management, Trade Union Relations, Process Management, etc.



  • Level 5 Degree/Diploma in a relevant professional area of study.
  • Project Management Qualification.


£37,166 - £41,020

Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.  

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Standard working hours are 37 hours per week excluding breaks which are unpaid. 


The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service, plus public holidays. Leave for part-time and job share posts will be calculated on a pro-rata basis


The National Probation Service is covered by the Local Government Pension Scheme (LGPS) run through the Greater Manchester Pension Fund (GMPF).  Please visit for further information.

Please note: Any current Civil Servant who is a member of the PCSPS, by accepting an offer of employment to the National Probation Services will be opted out of the PCSPS and auto enrolled into the Local Government Pension Scheme.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender.


All candidates are subject to security and identity checks prior to taking up post


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on GOV.UK or Childcare Choices. You can determine your eligibility at
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: