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Business Management & Improvement

Business Change Manager – 64464
£44,332 – £57,515


We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit:

Custodial Contracts Directorate wants to be a diverse and inclusive group and a great place to work for everyone that joins us.  We actively encourage flexible working and encourage applications from anyone that wants to work differently, for example part-time or job share.  This role working within the Privately Managed Prisons team offers a unique opportunity to deliver real business change, it will draw together learning, performance and innovation from all active contracts to inform the senior team on areas of priority focus. There is also an expectation that the post holder will draw each new prison into the over-arching group. The post holder will support the Senior Contract Managers and Head of Privately Managed Prisons in delivering a group of prisons that achieve their contractual objectives and fit into the wider objectives of HMPPS.

Overview of the job 

The Business Change Manager must be able to provide the bridge between the programme and the business operations. The business manager will have an in depth understanding of what the key requirements are within a programme/project.

This will be a non-operational post being used in HQ or at Prison Group level. 


The Business Change Manager is responsible for realising the resultant benefits by embedding capability into business operations and facilitating business changes to exploit that capability.

The job holder will be responsible for improving staff confidence in the delivery of change, to ensure that change is rolled out in a co-ordinated and well planned way, and to provide feedback on planned programme/project initiatives from an HMPPS perspective. 

On behalf of the programme/project they will on occasions liaise with both internal and external stakeholders to ensure key messages of change delivery are passed through to the line.

Responsibilities, Activities & Duties 

The job holder will be required to carry out the following responsibilities, activities and duties:

  • Ensure development and business ownership of Benefits Profiles and Benefits Realisation Plan.
  • Reporting to the Senior Responsibility Officer (SRO) on the readiness to change, achievements of outcomes and realisation of benefits
  • Defining the future operating state of the business area they represent
  • Ensure effective communications with all areas of the business that they represent
  • Ensure that business stability is maintained during the transition and the changes are effectively integrated into the business
  • Preparing the affected business areas for the transition to new ways of working
  • Monitoring the performance of benefits realisation
  • Monitoring business stability and ongoing capacity to cope with the level of change (including acceptable levels of performance variation/deterioration whilst the change is embedded)
  • Improve staff confidence in the HMPPS change programme through the promulgation of effective local change narratives
  • Improve local co-ordination and delivery of change projects through the development of local change roadmaps and through specialist advice on particular programmes

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder.


  • Seeing the Big Picture
  • Making Effective Decisions
  • Delivering at Pace
  • Working Together 

Essential Experience

  • Leading on and identifying the business change requirements across the project 
  • Experience of handling sensitive relationships diplomatically whilst influencing and negotiating business change 
  • Knowledge and experience of business change tools and techniques 
  • Be from the relevant business area in order to demonstrate detailed knowledge of the business environment and have direct business experience
  • Have ongoing operational responsibilities within their business area in order to enable changes resulting from the programme to be firmly embedded in the organisation
  • Have the confidence of senior managers from the area to be changed
  • Have management skills to coordinate people from different disciplines and with differing viewpoints within the business
  • Have change management skills and enough experience to be able to bring order to complex situations and maintain focus on the programme’s objectives
  • Have negotiating and interpersonal skills

Technical requirements

  • Recognised project management qualifications or equivalent experience e.g. PRINCE2, APM, MSP
  • Knowledge or experience working in a project or programme environment
  • Understand the management structures and culture of the business area
  • Awareness/understanding of process analysis, benefits identification and business continuity


The national salary range is £44,332 - £53,201, London salary range is £46,696 - £57,515. Your salary will be dependent on your base location

Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Standard working hours for this post are 37 hours per week excluding breaks which are unpaid.

If you are a current NPS employee, this vacancy may be available on a Loan basis for up to 2 years. Applications are invited from suitable qualified staff.

The Loan/Secondment is subject to the approval of the selected candidate’s Business Unit, which should be obtained before confirmation of appointment.


Annual Leave

-The holiday year runs from 1 March. If you work a non standard work pattern your leave entitlement may be expressed in either hours or days as appropriate. Leave entitlement is calculated on a pro-rata basis and you will be advised of your actual entitlement on appointment. If you were appointed internally and your leave was previously calculated in days, this will continue to be the case.

Bank, Public and Privilege Holidays

-You are entitled to 9 days (66 hours 36 minutes) in recognition of bank, public and privilege holidays. These hours are added to your annual leave allowance. There is a requirement to work some public and bank holidays subject to your shift pattern and the operational needs of the establishment


-The Civil Service offers a choice of two pension schemes, giving you the flexibility to choose the pension that suits you best.

Work Life Balance

HM Prison & Probation Service  (HMPPS) is keen to encourage alternative working arrangements. Work life balance provides greater opportunities for staff to work more flexibly wherever managers and establishments can accommodate requests to do so. HMPPS offers flexible working subject to completion of a satisfactory probationary period and NVQ

Season Ticket Advance

-After two months’ service, you’ll be eligible to apply for a season ticket advance to purchase a quarterly or longer-period season ticket for travel between home and your place of work

Childcare Vouchers

For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers


HMPPS is committed to staff development and offers a range of training and development opportunities, including areas such as Equality and Diversity, Dealing with Challenging Behaviour, Suicide Prevention and Anti Bullying Programmes

-There are opportunities to access promotion programmes and HMPPS provides a variety of training appropriate to individual posts

-All staff receive security and diversity training and an individual induction programme into their new roles


-All candidates are subject to security and identity checks prior to taking up post

-All external candidates are subject to 6 months probation. Internal candidates are subject to probation if they have not already served a probationary period within HMPPS

-All staff are required to declare whether they are a member of a group or organisation which the HMPPS considers to be racist

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: