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Business Change & Benefits Manager – 37998
£30,989 - £41,095
Multiple Locations


We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit:


The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance. We are an Executive Agency of the Ministry of Justice (MoJ), set up in 2007 following the introduction of the Mental Capacity Act of 2005.

OPG is responsible for registering lasting powers of attorney (LPA) and enduring powers of attorney (EPA) and supervising deputies who are appointed by the Court of Protection.

The role of Business Change & Benefits Manager can be based at either of OPG’s offices in Birmingham and Nottingham and occasional travel between sites is a requirement of the role.

OPG is currently going through an extensive period of organisational change. This will be delivered by our transformation programme – “OPG 2025”. The ambitious plan is about changing the way we provide services. It will help us meet the growing needs of our users, partners and our stakeholders. It will make sure our users experience a better level of support. Overall, it will help us to respond to the changing needs of society. This is so we can better support adults at risk and create high-quality services that are accessible and affordable.

Job description

This role provides an exciting opportunity to play a vital part in the delivery of OPG’s transformation activity, proactively preparing the business for the impact of changes being delivered by the programme, ensuring appropriate change and benefit management activities are planned and completed.

If successful, you will lead on work to understand the change and benefits management requirements of the organisation, implementing and designing key change management practices. You will provide support across key areas of transformation, working alongside project delivery to ensure business changes are coordinated and meet strategic goals.

You will work collaboratively with wider business change and benefits management colleagues from across MoJ and the wider civil service to share best practise and role model the skills needed across the organisation.

Key responsibilities of the role:

  • Leadership and delivery – Provide visible and effective leadership, lead the business change and benefits management activity. Develop a clear vision and standards, champion the use of best practice business change and benefits management standards, tools and processes. Build strong networks both internally and externally.
  • Business case – Lead on the change and benefits management elements of the Business Case including developing the case for change narrative.
  • Benefits and change management strategy development – Develop the benefits and change management strategy and plan for the transformation programme.
  • Change products – Lead the creation of the required Business Change products for the programme and ensure they are used appropriately.
  • Change planning – Establish and maintain the change plan for the project and provide input into the overall Project Plan.
  • Change impact – Lead on the change impact assessments to support project plans.
  • Business readiness – Identify, qualify, and update the business readiness criteria before implementation. Report on the tracking of these to ‘approve/refuse’ go-live to the Project Manager.
  • Benefits management – Lead on the development of benefits management processes for the organisation. Ensuring benefits management plans are in place and these align with Business Change activities.
  • Benefits realisation – Proactively identify, quantify and track the realisation of benefits to support the justification for the programme and projects.
  • Change communication and engagement – Lead on Business Change messaging, working closely with the Communications Manager. Provide content for communications relating to Business Change across the project, ensuring learning and development needs for staff are considered. Champion the employee journey throughout transformation.
  • Stakeholder management – Identify, classify, and update the stakeholder engagement plan. Lead stakeholder engagement on the project to ensure it meets Business Change requirements. Be point of contact for senior stakeholders.
  • Guidance and support – Provide direction and guidance to the team, and support development of others. Lead Business Change activities across the organisation, focusing on the development of change management capability and providing coaching and learning support.

Other responsibilities/duties:

  • Potential line management responsibility.
  • Provide a flexible approach to support wider team and organisational goals.
  • Live OPG’s Values (Purpose, Openness, Humanity, Together).
  • Public Guardian Investigation Reports sign off.
  • Work collaboratively with MoJ and wider government.

Essential Skills and Experience

  • Experience working in a change management environment.
  • Experience developing benefits management strategies and frameworks to support projects and programmes in evaluating outcomes.
  • Ability to plan and monitor business change activities and realisation.
  • Excellent stakeholder relationship management skills.
  • Excellent written and verbal communication skills.
  • Excellent organisational skills.

Highly Desirable

  • Professional qualification in change management, benefits management, programme management or membership of a relevant body.
  • Experience of working in a transformational environment.
  • Excellent understanding of programme management.
  • Experience/understanding of multiple project methodology.

Application process

This recruitment will follow the Success Profiles process. You are invited to complete a Personal Statement (of up to 750 words) and a CV section. Your Personal Statement and CV will be considered by the selection panel against the Essential and Desirable Experience and Skills required for this role as set out above and in the accompanying Candidate Information Pack, as well as the following Civil Service Behaviours;

  • Changing and Improving
  • Making Effective Decisions

Please note that in the event that the volume of applications received exceeds expectations we may sift on the CV alone.

If you are successful at sift, you will be invited to an interview which will follow the Success Profiles process. At interview candidates should expect Strength-based questions, Experience-based questions and questions relating to the following Civil Service Behaviours:

  • Seeing the Big Picture
  • Delivering at Pace

You will also be asked to prepare a short presentation for the interview followed by a Q&A (further information will be shared with shortlisted candidates). You will be assessed against Experience, as well as the following Civil Service Behaviours;

  • Leadership
  • Communicating and Influencing

Feedback will only be provided if you attend an interview.

Additional Information

Working Arrangements & Further Information

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits,retail vouchers and discounts on a range of goods and services.
  • For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

1-      To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am – 6pm) or e mail;

2-      To Ministry of Justice Resourcing (;

3-      To the Civil Service Commission (details available here)

The Civil Service embraces diversity and promotes equality of opportunity.

There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Grading Structure Review

The Ministry of Justice is currently undergoing a review of posts which are currently graded at Band A to realign our grading structure with the majority of the wider Civil Service.

Posts advertised at Band A may be graded at either Grade 6 or Grade 7 once the review has taken place.