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Facilities Management

Area Facilities Manager North East – 60613
£36,049 – £41,095
Multiple Locations


We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit:

1.    The Role

  • Position Area Facilities Manager
  • Directorate: Property Directorate
  • Location: Flexible but there will need to be regular travel throughout your specified region.
  • Band; Pay Span or equivalent: Band B
  • Contract Type: Permanent.

The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post

Enhanced pre-employment checks by way of security clearance apply to this post and there is a requirement to obtain security clearance for the post holder prior to being appointed. The required level of security clearance will be stated in the offer of employment letter

2.    Overview

Her Majesty’s Court and Tribunals Service is an agency of the MoJ and provides the supporting administration for the judiciary across England and Wales. It delivers services to the public directly in court and tribunal buildings, remotely via business centres and some limited services via the internet.

An effective courts and tribunals service is fundamental to our democracy, underpinning the rule of law. This is an opportunity to work in a role that will support and enable a major transformation programme, designed not just to give our courts and tribunals a sustainable and affordable future, but improve how we deliver justice.

HM Courts and Tribunals Service underpins the delivery of justice, making sure trials and hearings run fairly and efficiently. We are here to ensure anyone in need of our courts and tribunals receives a service that suits their needs.

HMCTS is a continually changing organisation. Strong leadership is a critical element in this being successful. As a leader and manager within HMCTS the jobholder must provide clear direction and focus and visibly championing the changes which deliver greater efficiencies. HMCTS Senior Management Team expects all leaders to operate in a culture of openness and honesty, demonstrating a commitment to change through involvement and empowerment, and by delivering results.
3.    The key purpose of the role

Job Description

This role is specific to the HMCTS properties. The Area Facilities Manager is responsible for property and FM related activities across an area (several clusters) including day-to-day management of the Facilities Managers and internal stakeholders and service providers.

The role provides the Single Point of Contact for Cluster, Operational and Delivery Managers, and is responsible for managing HMCTS’s property and FM services across all of HMCTS sites.

The post holder will support the Regional Facilities Manager with the monitoring and supervision of day-to-day provision, maintenance and improvement requirements for all property and FM within the region as defined within the HMCTS Estate.

The role will also be responsible for day-to-day stakeholder engagement in regard to the localised area of responsibility, ensuring that the property and FM services are statutorily compliant through proper inspection& maintenance.

The role will also be responsible for overseeing service quality in designated areas of responsibility.

4.    Key Accountabilities

  • The day-to-day management of HMCTS Facilities Managers
  • Management of FM and Security services in a specified area, ensuring they are fit for purpose and provide a safe working/visiting environment
  • Ensuring that any delegated budget management and financial processes and protocols are adhered to
  • Report to the Regional Facilities Manager

5.    The key objectives of the role include:

  • Supervising the delivery of high quality, safe, effective FM and Security services
  • Responsible for the line management of a team of Facilities Managers that will be geographically dispersed and the management of any people issues in the team in line with HMCTS/MoJ HR policies
  • Liaising with Operational colleagues regarding asset maintenance and improvement
  • Supporting the management of estate initiatives such as rationalisation, and capital and maintenance spend in the area.
  • Be visible to staff and internal stakeholders and regularly undertake activities to engage and build trust with people involved in priority areas
  • Give clarity and clear explanations on Facilities Management issues, escalating any issues that can’t be dealt with to the Regional Facilities Manager
  • Take responsibility for the management of the external service providers relating to FM in the area including chairing of any local contractor meetings.
  • Understanding the operational contract and apply the principles of performance monitoring and contractor supervision
  • To support effective delivery of FM, asset management and capital maintenance services
  • Supporting the Regional Facilities Manager by working proactively with them and stakeholders to ensure associated capital maintenance plans that support business delivery within an agreed programme of works, timeframe and budget are successfully delivered. 

6.    Behaviours

You will be required to provide evidence on the following behaviours success profile at Level 3 at both sift and interview stages.

Making Effective Decisions

Understand own level of responsibility and empower others to make decisions where appropriate. Analyse and use a range of relevant, credible information from internal and external sources to support decisions. Invite challenge and where appropriate involve others in decision making. Display confidence when making difficult decisions, even if they prove to be unpopular. Consult with others to ensure the potential impacts on end users have been considered. Present strong recommendations in a timely manner outlining the consideration of other options, costs, benefits and risks.

Communicating and Influencing

Communicate in a straightforward, honest and engaging manner, choosing appropriate styles to maximise understanding and impact. Encourage the use of different communication methods, including digital resources and highlight the benefits, including ensuring cost effectiveness. Ensure communication has a clear purpose and takes into account people’s individual needs. Share information as appropriate and check understanding. Show positivity and enthusiasm towards work, encouraging others to do the same. Ensure that important messages are communicated with colleagues and stakeholders respectfully, taking into consideration the diversity of interests.

Working Together

Encourage joined up team work within own team and across other groups. Establish professional relationships with a range of stakeholders. Collaborate with these to share information, resources and support. Invest time to develop a common focus and genuine positive team spirit where colleagues feel valued and respect one another. Put in place support for the wellbeing of individuals within the team, including consideration of your own needs. Make it clear to all team members that bullying, harassment and discrimination are unacceptable. Actively seek and consider input of people from diverse backgrounds and perspectives.

Managing a Quality Service

Develop, implement, maintain and review systems and services to ensure delivery of professional excellence. Work with stakeholders to set priorities, objectives and timescales. Successfully deliver high quality outcomes that meet the customers’ needs and gives value for money. Identify risks and resolve issues efficiently. Involve a diverse range of colleagues, stakeholders and delivery partners in developing suggestions for improvements. Establish ways to find and respond to feedback from customers about the services provided.

Delivering at Pace

Show a positive approach to keeping the whole team’s efforts focused on the top priorities. Promote a culture of following the appropriate procedures to ensure results are achieved on time whilst still enabling innovation. Ensure the most appropriate resources are available for colleagues to use to do their job effectively. Regularly monitor your own and team’s work against milestones ensuring individual needs are considered when setting tasks. Act promptly to reassess workloads and priorities when there are conflicting demands to maintain performance. Allow individuals the space and authority to meet objectives, providing additional support where necessary, whilst keeping overall responsibility.
7.    Experience

You will be required to provide evidence of your experience at both the sift and interview stages.

  • You will demonstrate a successful track record in managing people, properties and relationships across a multi-site FM environment.
  • Have a strong background in Facilities Management.
  • You will provide an outline of specific experience and key successes you have previously achieved or knowledge in a particular field and why they are relevant and important to the job role.
  • Provide job history/ C/V that outlines your specific experience, career history and achievements


£36,049 - £41,095

Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on UKor Childcare Choices. You can determine your eligibility at
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: