CASE STUDY
Georgina, Complaints Team Manager
I joined OPG in February 2020, having graduated from Law school in 2019. I work in the Tier 1 Complaints Team as a Team Leader. Our team manages complaints addressed to the Public Guardian.
I previously worked in the Casework Team as a Caseworker and had the opportunity to take on a temporary responsibility allowance as a Team Leader.
OPG is such a great place to work. I’m proud to work for here because I genuinely feel like my work makes a positive difference and that I’m truly supporting vulnerable people. I love all the opportunities that are available to me and have so many supportive colleagues. I’ve worked on lots of different projects and cross departmentally which means I’ve been able to meet people across the wider business.
I set myself a goal when I first joined OPG, which was to obtain a promotion in a years’ time, and I was successful! I always ask for opportunities to develop and have been mentored by many wonderful people. I’ve been able to enrol in so many great development programmes including REACH; a 6-month development programme for staff with a disability and the Catapult scheme which is part of MoJ’s social mobility development programme. I have learnt so much from all my mentors.
As they say the expert in anything was once a beginner, so I’m always keen to learn, take on extra responsibility and receive advice. I study outside of work, as I’m taking the next step with my qualifications. I can’t think of a time when I’ve said ‘no’ to taking part. My next step in OPG is with the Investigations Team and I’m really looking forward to this. I’ll continue to be ambitious and proactive; I want to learn more about all our departments and then go for my next promotion.