Job Description (JD)
Band 2
Group Profile - Support Services Operations
(SSO)
Job Description - SSO : Operational Support
Grade General
Document Ref.
OR-JES-010-JD-B2 : SSO : Operational Support Grade
General
Document Type
Management
Version
6.0
Classification
Unclassified
Status
Baselined
Produced by
Job Evaluation Assurance and Support Team
Authorised by
Reward Team
JD Evidence
OR-JES-010-JD-B2 : SSO : Operational Support Grade General _v6.0
Job Description
Job Title
SSO : Operational Support Grade General
Group Profile
Support Services Operations
Organisation Level
Support
Band
2
Overview of the job
This is a support services operations job in an establishment.
Summary
The job holder will carry out a range of activities across key areas of the
establishment including gate procedures, visitor checks and monitoring, censorship
of mail and telephones and reception duties. They will also be flexibly deployed to
provide a range of other support service activities within operational areas of an
establishment when required.
This is an operational support job with no line management responsibilities.
Responsibilities,
The job holder will be required to carry out the following responsibilities, activities
Activities and Duties
and duties:
? Gate/Portal duties: ensuring the secure entry and exit of staff, visitors/vehicles;
carry out searches of staff, prisoners, visitors, contractors and vehicles. Issue and
collect staff keys / radios
? Contractor Escorts: be responsible for identifying and escorting vehicles and
contractors within the establishment
? Emergency Control Room/Control Room: operate the establishment radio system
and monitor Closed Circuit Television (CCTV) ensuring all suspicious activities are
reported and ensure personal actions are compliant with Regulation of
Investigatory Powers Act (RIPA). May be required to train staff in radio
procedures
? Visits: book visits; identify and process visitors on their arrival, escorting them if
required; ensure all visitors both domestic and official are appropriately searched
and their details are collated
? Censors/Correspondence: monitor/log mail and report any illicit or contraband
items, maintaining the preservation of evidence
? Monitor phone calls made by prisoners
? Night Duties: ensure cell doors are locked/secure and all prisoners are safely
accounted for
? Reception: assist in supporting appropriate tasks within reception ensuring that
any prisoner queries and property are processed appropriately; Photograph
prisoners; Collate all relevant documentation for the Reception/Property process;
Search/x-ray incoming prisoner property and parcels accepted in Reception;
Receive items for prisoners and check all seals are intact on property storage
? Prisoner supervision: supervise prisoners as required; undertake prisoner
clothing/property exchange and assist officers with free flow movement and the
receiving of prisoners when required
? Food delivery: undertake food trolley delivery and collection, which may involve
the use of an electric tug vehicle
? Driver: Transport prisoners and their escorts to their destination in the cellular
vehicle where applicable; Collect mail from local sorting office
? Monitor the prisoners Personal Identification Number (PIN) Phone system
maintaining the log of PIN Phone requests from prisoners; Complete all relevant
paperwork keeping an audit trail of conversations
OR-JES-010-JD-B2 : SSO : Operational Support Grade General _v6.0
? Complete Security Incident Reports (SIR) for intelligence gained from monitoring
phone calls or illicit / contraband items found
? Check that any legal numbers are registered solicitors
Undertake other support services tasks including:
? Understand, apply and conform to national and local polices
? Respond appropriately to invoke emergency procedures in line with Local
Security Strategy (LSS) and National Security Framework (NSF), utilising
knowledge of local contingency plans and the actions required in relation to
incidents. Any initial decisions or actions will need to be referred to management
for further action.
? Undertake administrative duties relating to area of work as required
The duties/responsibilities listed above describe the post as it is at present and is not
intended to be exhaustive. The Job holder is expected to accept reasonable
alterations and additional tasks of a similar level that may be necessary. Significant
adjustments may require re-examination under the Job Evaluation scheme and shall
be discussed in the first instance with the Job Holder
Competencies
All of the competencies in the National Offender Management Service (NOMS)
Competency and Qualities Framework are relevant to this group profile. For the
purpose of selection the following competencies will be measured:
? 4. Leading and Communicating
? 5. Collaborating and Partnering
? 9. Managing a Quality Service
? 11. Achieving a Safe and Secure in Environment
Minimum Eligibility
? All candidates are subject to security and identity checks prior to taking up post
? All external candidates are subject to 6 months probation. Internal candidates are
subject to probation if they have not already served a probation period within
NOMS
? All staff are required to declare whether they are a member of a group or
organisation which the Prison Service considers to be racist
Essential Skills/
? Required to undertake a 2 week OSG induction
Qualifications/
Accreditation/
? Must hold a valid driving licence if there will be a local requirement to drive vehicles.
Registration
Driving and navigating is an appropriate OSG duty as defined in PSI42/1997,
Operational Support Grade: Schedule 3
? An ability to fulfil all spoken aspects of the role with confidence through the
medium of English or (where specified in Wales) Welsh
Hours of Work and 37 hour working week (standard).
Allowances
NOMS Staff on closed pay structures only:
Additional Conditioned Hours Pensionable (ACHP)
Staff moving from a closed 39 hour pay structure will be eligible for the two
protected pensionable additional committed hours (ACHP). They will work a 39 hour
week consisting of the standard 37 hour week and a further 2 additional hours
OR-JES-010-JD-B2 : SSO : Operational Support Grade General _v6.0
(ACHP) paid at plain time pensionable rate.
Unsocial Hours Working
This role requires working regular unsocial hours and a 17% payment will be paid in
addition to your basic pay to recognise this. Unsocial hours are those hours outside
0700 - 1900hrs Monday to Friday and include working evening, nights, weekends and
Bank / Public holidays.
OR-JES-010-JD-B2 : SSO : Operational Support Grade General _v6.0