Role: Supervision Team Leader

Business: Office of Public Guardian (OPG)

Location: Embankment House, Nottingham

Grade: Higher Executive Officer (HEO)

Salary: £35,335 - £37,847

Contract Type: Permanent

Minimum Hours: 29:36 hours over 4 days is the minimum requirement for part time

Organisational Overview

The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance. We are an Executive Agency of the Ministry of Justice (MoJ), set up in 2007 following the introduction of the Mental Capacity Act of 2005.

OPG is responsible for registering lasting powers of attorney (LPA) and enduring powers of attorney (EPA) and supervising deputies who are appointed by the Court of Protection.

OPG is a fantastic place to work offering a range of development opportunities. The OPG is a disability confident employer and is committed to developing a supportive and inclusive environment that reflects the diverse community we serve.

OPG is currently delivering an ambitious transformation programme. This will change the way we provide services and help us meet the growing needs of our users, partners and our stakeholders. It will make sure our users experience a better level of support and will help us to respond to the changing needs of society. Transformation will ensure we can better support adults at risk and create high-quality services that are accessible and affordable.

Team Overview

Successful candidates will join the Supervision and Investigations Service (SIS) within the Operations Directorate. Our vision is for the Office of the Public Guardian to strengthen supported decision making. We encourage freedom of decisions for all who can make decisions, giving support as required, and provide protection for those who cannot. Our mission within SIS is to uphold the principles of the Mental Capacity Act in England and Wales by supervising deputies appointed by the Court of Protection and making sure they carry out their legal duties in line with the PG’s statutory function; we also investigate concerns about abuse by deputies.

As a HEO Team Leader within Supervision, you could be expected to work within the Public Authority team (PA), the Professional team (PRO), the Health and Welfare team (H&W), Allocations, the Lay teams, Technical Training or Supervision Support and Consolidation teams (SSCT). It is important you build on your knowledge for each area of Supervision. You will be involved in meetings with stakeholders (internal and external) to develop good relationships and raise the profile of the OPG.

Duties and Responsibilities

You will be expected to demonstrate strong leadership and champion the values of the OPG by leading, supporting and managing a team of staff responsible for supervising and supporting Deputies appointed by the Court of Protection, in accordance with the Mental Capacity Act (MCA), associated regulations, Code of Practice, Deputy Standards and internal guidance; you will also lead and manage your team as they and handle customer enquiries from deputies relating to the role and statutory functions of the Public Guardian.

• Lead your team in the office and remotely maintaining a positive approach, ensuring your team focus on the top priorities.

• Communicate with your team, senior managers, colleagues and stakeholders with clarity and professionalism, reflecting the OPG’s values.

• Act as an effective advocate for change, sharing rationales and leading, supporting and monitoring implementation.

• Provide appropriate support to colleagues with regard to their well-being, including any specific requirements; ensure that all staff have the resources, expertise and support needed to perform to a high level.

• Monitor and evaluate your performance and that of your team, celebrating successes and taking appropriate action where any concerns or issues arise.

• Ensure you and your team are aware of MoJ/OPG priorities and plans and how you contribute them; work with colleagues in Legal, Policy and other teams to deliver these.

• Take responsibility and care for your own Health and Safety and for the safety of others and abide by OPG Health and Safety Procedures.

• Work with colleagues across the business to ensure training needs are identified and addressed; take responsibility for your own professional development and support your team to do so

• Follow all relevant OPG Policies, Protocols and Procedures as required

• Contribute and participate at local management meetings and business level (across site) forums. Proactively lead and participate in relevant working groups and committees.

Agreed Expectations

The successful candidate will be expected to work from Embankment House with hybrid working in line with current Civil Service requirements, outside of any reasonable adjustments, on completion of any training and consolidation.

The successful candidate may be required to occasionally travel to Birmingham and other office locations

29:36 hours over 4 days is the minimum requirement for part time

Skills & Qualifications

Essential Skills

• Ability to lead and motivate teams with a focus on successful change leadership and management, securing high performance and the embedding of excellent customer service (lead)

• Ability to work with other leaders, colleagues and the whole organisation as well as external stakeholders (lead)

• A self-starter able to work on their own initiative, managing competing priorities in a fast paced and challenging environment (lead)

• Ability to demonstrate well developed relationship management skills; as well as planning skills and a track record of delivering to tight timescales

• Ability to comprehend and analyse statistical data making informed decisions arising from it and developing the use of MI to support ongoing improvement.

• Strong written and oral communication.

• Proficient in the use of standard Microsoft office products.

Desirable Skills

• Knowledge of the MCA and Code of Practice (following induction) leading to an understanding of the impact of Court of Protection, legal and policy decisions and how to operationalise them.

Application process

This recruitment will follow the Civil Service Success Profile process. Candidates will be expected to provide a Personal Statement of Suitability of no more than 1000 words in support of your application based on essential and desirable skills.

In the event of a high number of applications, the lead criteria will be used as an initial sift, we reserve the right to score this as a priority.

Interview Process

If you are successful at sift, you will be invited to an interview which will use the Civil Service Success Profiles. At interview, candidates should expect questions on:

• Strengths relevant to the role

• The following Behaviours at Level 3:

  • Leadership

  • Managing a quality service

  • Communicating and influencing

All interviews will be held remotely via MS Teams.

Feedback will only be provided if you attend an interview.

Reasonable Adjustments

At OPG we consider all applications on the basis of merit and want you to feel able to demonstrate your full potential whatever type of assessment is used. If you require any reasonable adjustments for any aspect of the selection process, do not hesitate to get in contact with us.

As a Disability Confident organisation, we will offer a guaranteed interview to candidates with a disability who meet the essential criteria for this role. If you are applying for a role within OPG and would like to be considered under the Disability Confident Scheme, please indicate this in your application and let us know of any reasonable adjustments you may require during the selection process.

For further information on benefits of working for OPG, such as our Flexible Working Policy and a FAQ, please check the candidate information pack attached to this advert.

If your application for this role is unsuccessful, we may offer you an alternative role at the same or lower grade should one be available.