Organisational Overview

The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance. We are an Executive Agency of the Ministry of Justice (MoJ), set up in 2007 following the introduction of the Mental Capacity Act of 2005.

OPG is responsible for registering lasting powers of attorney (LPA) and enduring powers of attorney (EPA) and supervising deputies who are appointed by the Court of Protection.

OPG is a fantastic place to work offering a range of development opportunities. The OPG is a disability confident employer and is committed to developing a supportive and inclusive environment that reflects the diverse community we serve.

OPG is currently delivering an ambitious transformation programme. This will change the way we provide services and help us meet the growing needs of our users, partners and our stakeholders. It will make sure our users experience a better level of support and will help us to respond to the changing needs of society. Transformation will ensure we can better support adults at risk and create high-quality services that are accessible and affordable.

Team Overview:

The Office of the Public Guardian (OPG) is seeking to recruit a HEO Data Quality and Governance Manager to join our Data and Performance Team, a growing and multidisciplinary team which sits in our Strategy & Central Services Directorate.

The post holder will play a vital role in ensuring data quality to the benefit of our customers who are at the heart of all we do. Leading and setting the standard for how OPG manages the quality of data through data quality rules and standards. You will assist in the delivery of OPG’s data strategy including the development of data quality action plans and development of new data standards, policies and processes to embed good data management organisationally.

As part of the Central Data team, you will collaborate with a diverse network of business experts, data owners, stewards and custodians to embed data management and governance capability across the organisation.

We are seeking someone with experience or a strong interest in Data Quality and Data Governance to provide expertise and help us drive forward our Data Improvement activities across OPG. This is an exciting time to join OPG as we work to build better, quicker and more reliable services for our customers.

If you’re looking to work on a variety of data governance priorities and make a real difference to support some of the most vulnerable in society we’d love to hear from you. You will have an opportunity to develop transferrable data skills that are valuable across all industries through on-the-job training, soft skills learning, and professional qualifications.

Duties and Responsibilities

Data Governance

• Monitor and maintain data governance framework policies, standards, processes, and controls. 

• Responsible for embedding good data practices across teams through collaboration and guidance.

• Assist the roll out of OPGs Data Ownership and Stewardship model

• Support Data Stewards and Data Managers with defining measurable data quality metrics and then monitor and report on them.

• Co-ordinate updates and take ownership of the OPG Data catalogue and Data landscape maps through close collaboration with OPG data stewards

• Support OPG’s wider data improvement projects including quality assuring business MI for accuracy, progressing data quality action plans and working with others to address data issues at source wherever possible.

• Updating Data Governance policies and supporting the OPG Data Governance Board and Working group.

• Maintain a central log to track and monitor data issues

• Champion the importance of high-quality data management across OPG.

Data Quality Activities

• Lead and coordinate data quality assessments, identifying gaps and inconsistencies in key datasets.

• Develop and maintain a set of data quality metrics to monitor and report on data health across OPG

• Implement a Data Quality Framework and provide targeted support to ensure successful adoption

• Work with data owners and stewards to support data cleansing, enrichment and remediation efforts.

• Analyse trends and make recommendations to improve the accuracy, completeness and timeliness of key datasets.

• Promote training, awareness, and capability building to embed data quality best practices

Other

• Support the process of capturing stakeholder data requirements, assessing, defining and justifying those needs to arrive at a definitive set of user requirements that are documented

• Develop a strong understanding of OPG wide datasets and relationships

• Other tasks and responsibilities commensurate to grade.

Agreed Expectations

The successful candidate will be expected to work from their base location on a weekly basis in line with current Civil Service requirements, outside of any reasonable adjustments.

Skills and Qualifications

The postholder will be analytically minded and inquisitive with well-developed skills of critical analysis. You will be required to be a team player and to work flexibly across priorities. You will have a learning and growth mindset and will be supported to develop your skills and experiences in the role.

Essential Criteria:-

• Ability to identify and investigate data quality issues, drawing on both technical analysis and business insight.

• Strong analytical skills and the ability to interpret data, identify trends and correlations and provide meaningful insights to support data-driven decision-making

• Experience working with data in an analytical, quality, or governance role

• Excellent attention to detail and ability to prioritise tasks in a complex environment

• Strong communication skills with the ability to influence and engage non-technical stakeholders

• Demonstrable experience of being proactive and innovative, with a focus on continuous improvement

Desirable criteria:-

• Familiarity with data protection principles and handling sensitive information responsibly.

• Knowledge of data governance or data quality frameworks (e.g. DAMA, Government Data Quality Framework).

• Awareness of public sector data standards, policies or procedures.

You will enjoy the support of a diverse but close-knit team and additional opportunities to learn and develop in their role and enhance future career options through the range of formal and informal development on offer (including mentoring, coaching and training).

This is a full-time post. However, requests for flexible, part-time working and job share will be considered, considering at all times the operational needs of the department.

Application Process

Sift

This recruitment will follow the Civil Service Success Profile process. Candidates will be required to write a 250 word statement for the following behaviours at sift:

• Communicating & Influencing (Level 3)

• Managing a Quality Service (Level 3 - Lead Criteria)

In the event of a high number of applications, the lead criteria will be the Managing a Quality Service behaviour.

Interview Process

If you are successful at sift, you will be invited to an interview which will use the Civil Service Success Profiles. At interview, candidates should expect questions on:

The following Behaviours, assessed at level 3:

• Communicating & Influencing and

• Strength based questions relevant to the role

Candidates will also be expected to deliver a 5-minute presentation at interview around the ‘Managing a Quality Service’ (Level 3) behaviour. The presentation should be verbally communicated only, with no visual aids. The panel may ask some follow up questions regarding this behaviour following the completion of your presentation.

Should you be successful at sift-stage, further details on the presentation topic and content will be provided to candidates in advance of interviews commencing. This information will be confirmed to you via email.

All interviews will be held remotely via MS Teams. Feedback will only be provided if you attend an interview.

Reasonable Adjustments

At OPG we consider all applications on the basis of merit and want you to feel able to demonstrate your full potential whatever type of assessment is used. If you require any reasonable adjustments for any aspect of the selection process, do not hesitate to get in contact with us.

As a Disability Confident organisation, we will offer a guaranteed interview to candidates with a disability who meet the essential criteria for this role. If you are applying for a role within OPG and would like to be considered under the Disability Confident Scheme, please indicate this in your application and let us know of any reasonable adjustments you may require during the selection process.

For further information on benefits of working for OPG, such as our Flexible Working Policy and a FAQ, please check the candidate information pack attached to this advert.

If your application for this role is unsuccessful, we may offer you an alternative role at the same or lower grade should one be available.