Job Description (JD)
Band 5
Group Profile - Hub Manager (HM)
Job Description - HM: Learning and Capability
Document Ref.
OR-JES-3018-JD-HM: Learning and Capability v1.0
Document Type
Management
Version
1.0
Classification
Official
Date of Issue
7 April 2022
Status
Baselined
Produced by
Job Evaluation Assurance and Support Team
Authorised by
Reward Team
JD Evidence
OR-JES-3018-JD-B5 : HM : Learning and Capability v1.0
Job Description
Job Title
HM : Learning and Capability
Group Profile
Hub Manager
Organisation Level
First Line Management 5-6
Band
5
Overview of the job
This is a management job in an establishment.
The job holder will be responsible for ensuring all the processes for a coaching and
mentoring system including onboarding and outreach work for new recruits is being
followed.
The Hub Manager will have responsibility for planning, learning and development.
Reporting into the SMT, they will analyse development needs and embed plans to
strengthen the capability and confidence of new and existing staff, particularly new
prison officers. Responsibility for establishing a buddying scheme will form part of
this role.
The job holder will ensure that provision for ongoing support and advice for new
recruits in their first year is in place. They will provide support and advice to help
new employees settle in, and ensure new starters understand the learning and
development opportunities available to them.
This role will ensure that the new starters experience is positive, making staff feel
valued which potentially may lead to improved retention rates. The job holder will
also ensure new starters understand the learning and development opportunities
available to them in order to equip them with the skills and knowledge they need for
their role.
This is a non-operational job with line management responsibilities.
Summary
The key objective of the Mentoring scheme is to ensure that new recruits have a
supportive and smooth onboard experience into their new working environment,
providing ongoing guidance and support.
You will be responsible for offering the possibility to commence the process of
culture change within the prison, instilling positivity and resilience in new recruits.
within a challenging environment ensuring high standards of professionalism,
decency, safety and security.
Mentoring/coaching skills are highly desirable and successful candidates can be
offered the opportunity as part of their personal development to study for formal
qualifications.
A key measurement for success in the role will be a noticeable uplift in new staff
retention.
Responsibilities,
The job holder will be required to carry out the following responsibilities, activities
Activities and Duties
and duties:
• Responsible for establishing and managing a buddying scheme ensuring
that deadlines are met and work is completed accurately and assigned.
• Responsible for ensuring that all new members of staff have a named
individual who stays in close touch for at least their first 3 months and
OR-JES-3018-JD-B5 : HM : Learning and Capability v1.0
provides information, practical help and encouragement on a less formal
basis than the mentors themselves.
• Responsible for ensuring the hub meets its requirements to provide a fully
centralised on-boarding service to all new staff within the prison. This
includes facilitating a local buddy scheme, working with Invision where
required, to ensure all new colleagues have a buddy.
• Responsibility for planning, learning and development. Reporting into the
SMT, will analyse development needs and embed plans to strengthen the
capability and confidence of new and existing staff, particularly new prison
officers.
• Coordinate the induction and training for new recruits by liaising with
relevant teams ensuring appropriate processes are in place including
induction timetables are set and met.
• Complete quality assurance checks on the mentoring scheme products and
process to ensure they are completed, sanitised and disclosed in line with
policy.
• Obtain, review evaluate the effectiveness of the mentoring scheme
processes. Brief and provide advice on the mentoring scheme processes
and meet organisational requirements.
• Responsible for maintaining contact with the individual as a point of contact
and information and helping them to prepare for their new role responding
to their queries.
• Ensure arrangements are made to meet and welcome new colleagues on
their first day and after early residential foundation training. Work with
colleagues and managers to ensure new colleagues feel supported and
valued.
• Liaise and work with the People Hub and the Business Hub to ensure all
relevant tasks and actions for new recruits are processed efficiently and
accurately such as ordering of uniforms, epaulettes, ID Cards, setting up of
IT.
• Undertake other administrative management tasks including responsibility
for the management of all staff within their area. This includes staff
performance, development and annual appraisal through to sickness
absence management
The duties/responsibilities listed above describe the post as it is at present and is not
intended to be exhaustive. The job holder is expected to accept reasonable
alterations and additional tasks of a similar level that may be necessary. Significant
adjustments may require re-examination under the Job Evaluation Scheme and shall
be discussed in the first instance with the job holder.
An ability to fulfil all spoken aspects of the role with confidence through the medium
of English or (where specified in Wales) Welsh.
Behaviours
• Changing and Improving
• Communicating and Influencing
• Working Together
• Managing a Quality Service
• Making Effective Decisions
• Leadership
Strengths
It is advised strengths are chosen locally, recommended 4-8.
Ability
OR-JES-3018-JD-B5 : HM : Learning and Capability v1.0
Experience
• Able user of MS Word and MS Excel
• Information collation and analysis
• Able to deal effectively and assertively with staff at all levels.
Technical
Internal applicants
Newly promoted staff to the following Band 5 first line manager roles (Hub Managers,
Custodial Managers and Facilities & Services Managers) in Establishments are
required to complete a qualification as part of their work objectives where these
training packages are available.
Staff that have mapped or re‐graded to Band 5 who have previously worked at an
equivalent level will not be required to undertake the qualification.
External applicants
All external staff joining as a Band 5 Hub Manager or Facilities and Services Manager
in an Establishment are required to complete the qualification where available.
Minimum Eligibility
Please do not alter this box
• All candidates are subject to security and identity checks prior to taking up post.
• All external candidates are subject to 6 months’ probation. Internal candidates are
subject to probation if they have not already served a probationary period within
HMPPS.
• All staff are required to declare whether they are a member of a group or
organisation which HMPPS consider to be racist.
Hours of Work
Leave Blank
(Unsocial Hours)
Allowances
To be used by the JES Team only
OR-JES-3018-JD-B5 : HM : Learning and Capability v1.0
Success Profile
Strengths
Technical
Behaviours
Ability
Experience
It is advised strengths are
chosen locally,
recommended 4-8
Changing and Improving
Able user of MS Word and MS
Internal applicants
Excel
Newly promoted staff to the following Band
5 first line manager roles (Hub Managers,
Custodial Managers and Facilities & Services
Managers) in Establishments are required
to complete a qualification as part of their
work objectives where these training
packages are available
Staff that have mapped or re‐graded to
Band 5 who have previously worked at an
equivalent level will not be required to
undertake the qualification.
Communicating and Influencing
Information collation and
External applicants
analysis
All external staff joining as a Band 5 Hub
Manager or Facilities and Services Manager
in an Establishment are required to
complete the qualification where available.
Working Together
Able to deal effectively and
assertively with staff at all
levels.
Managing a Quality Service
Making Effective Decisions
Leadership
OR-JES-3018-JD-B5 : HM : Learning and Capability v1.0