HQ Job Description (JD)
Band 7
Directorate: Central Operational Services
Job Description - Implementation & Support Manager
(OISG)
Document Ref.
HQ-JES-2816 Implementation & Support Manager (OISG) v1.0
Document Type
Management
Version
1.0
Classification
Official
Date of Issue
26 April 2021
Status
Baselined
Produced by
Job Evaluation Assurance and Support Team
Authorised by
Reward Team
JD Evidence
HQ-JES-2816 Implementation & Support Manager (OISG) v1.0
Job Description
Job Title
Implementation & Support Manager (OISG)
Directorate
Central Operational Services
Band
7
Overview of the job
Operational Implementation & Support Group (OISG) sits within the Central
Operational Services Directorate and is part of the Deputy Director Prisons function.
The work of the group is varied, diverse, time critical and demand led. It is constantly
evolving, but mostly comprises workstreams that fall into one of the following
categories:
• Direct management and delivery of projects to implement new work,
processes or systems within the operational environment.
• Supporting the implementation of projects that are not owned by the group
and providing the interface between these projects and the operational
line.
• Work to support operational performance improvement in response to
identified need.
• Providing operational advice and perspective as required (for example to
support policy development).
The Implementation & Support Managers support the Workstream Managers in the
delivery of one or more of the group’s workstreams within the current portfolio. The
post may include some line management responsibilities.
This role will be non-operational if the appointment is as a permanent member of
the OISG team and if offered as a secondment opportunity the individual filling the
role can be either operational or non-operational as this will then be a time bound
job and subject to current policy for internal HMPPS/PSP secondments/loans.
The role requires an established and varied background of operational experience as
a manager within a prison’s management team and also within a
programme/project arena.
Summary
Implementation & Support Managers form part of the OISG Team, supporting the
Workstream Managers to ensure tactical delivery of workstream objectives under
the strategic leadership of the Workstream Managers. They will need to be capable,
flexible, driven and organised to ensure the workstream achieves its deliverables.
They will be required to work independently both geographically and in terms of
developing their specialist areas. They may also be required to manage a small
number of administrative or support staff.
They will need the ability to understand key issues and objectives and to use this
information to highlight any opportunities or challenges to the Workstream
Manager. They will be required to work with a range of internal and external
stakeholders at a tactical level, managing relationships and negotiating processes
whilst being sensitive to the needs of partner agencies.
The main purpose and objective of this role is to support the development, planning
and implementation of designated projects within the OISG portfolio supporting the
delivery of OISG priorities, by being able to:
HQ-JES-2816 Implementation & Support Manager (OISG) v1.0
• Support and assist the direction of the group where appropriate, working
effectively with internal stakeholders (normally at Governor or Head of
Function level).
• Support the successful delivery of priority OISG projects through robust and
effective project delivery.
• To support the delivery of projects to implement new work, processes or
systems within the operational environment.
• To support operational performance improvement in response to identified
need.
Responsibilities,
The job holder will be required to carry out the following responsibilities, activities
Activities and Duties
and duties:
• Provide tactical delivery support to one or more priority COS Directorate
focused projects (at any one time) involving a range of COS operating
areas/activities.
• Provide analytical information to Workstream Managers to support the
direction of the project within the context of the current operational
pressures.
• Support the successful delivery of priority OISG projects (to required quality
standards, timescales and within agreed resources).
• Contribute to project plans and associated documents and governance in
support of the Workstream Manager.
• Provide information and support to the Workstream Manager for each of
the assigned projects.
• Resolve within a specific project’s context any tactical issues; and, where
appropriate, escalate options and recommendations to the Workstream
Manager.
• Support delivery aligned to the critical path/s for any projects and be able
to suggest tactical solutions to the Workstream Manager when needed to
ensure achievement of all deliverables on the critical path.
• Provide relevant data on implementation and products to the Workstream
Manager to enable monitoring and control of COS Directorate / OISG
programmes and projects.
• Anticipate issues and problems, resolving minor issues and escalating more
strategic issues to the Workstream Manager aware to prevent slippage or
failure to meet key milestones.
• Understand and articulate to Workstream Managers, problems and issues
often involving conflicting views and requirements.
• Deploy flexibly to other priority projects or work areas where capability
gaps or risks, issues or slippage is predicted or occurs, often at short notice
and alongside existing priority deliverables.
• Utilise allocated project resources to ensure plans are delivered on time
and within cost and quality requirements.
• Provide data and analysis to Workstream Managers to support reporting for
consultation and negotiation with National Trade Union representatives by
Workstream Managers and/or Deputy/Head of Group.
• Represent OISG at various internal and external forums and within the
broader change programme across MoJ.
The duties/responsibilities listed above describe the post as it is at present and is not
intended to be exhaustive. The job holder is expected to accept reasonable
alterations and additional tasks of a similar level that may be necessary. Significant
adjustments may require re-examination under the Job Evaluation Scheme and shall
be discussed in the first instance with the job holder.
An ability to fulfil all spoken aspects of the role with confidence through the medium
of English or (where specified in Wales) Welsh.
HQ-JES-2816 Implementation & Support Manager (OISG) v1.0
Behaviours
• Seeing the Big Picture
• Changing and Improving
• Making Effective Decisions
• Working Together
• Developing Self and Others
• Communicating and Influencing
• Delivering at Pace
• Managing a Quality Service
Strengths
It is advised strengths are chosen locally, recommended 4-8.
Experience
• The role holder must have a developed knowledge and understanding of
prison operations at an establishment level as well as an established and
varied background of operational experience as a manager within a prison’s
management team and also within a programme/project arena.
• The individual must be able to demonstrate a proven track record of delivery
and achievement. The record of achievement should be evident across their
current and previous role(s) and demonstrate a developed ability and track
record of working with partners.
Technical
• A Project Management qualification would be desirable (e.g. PRINCE2)
Requirements
Ability
• The ability to communicate and engage with a wide range of stakeholders to
present ideas.
• The ability to work well as part of a team
• Strong written skills, verbal and non-verbal communications skills.
• The ability to understand and process data.
• Good verbal and non-verbal communications skills.
• Resilience and ability to handle significant levels of pressure whilst delivering
high profile projects.
Minimum Eligibility
Please do not alter this box
• All candidates are subject to security and identity checks prior to taking up post.
• All external candidates are subject to 6 months’ probation. Internal candidates are
subject to probation if they have not already served a probationary period within
HMPPS.
• All staff are required to declare whether they are a member of a group or
organisation which HMPPS consider to be racist.
Hours of Work
Leave Blank
(Unsocial Hours)
Allowances
To be used by the JES Team only
HQ-JES-2816 Implementation & Support Manager (OISG) v1.0
Success Profile
Strengths
Behaviours
It is advised strengths
Ability
Experience
Technical
are chosen locally,
recommended 4-8
Seeing the Big Picture
The ability to
The role holder must have a
A Project Management qualification
communicate and
developed knowledge and
would be desirable (e.g. PRINCE2)
engage with a wide
understanding of prison operations
range of stakeholders to
at an establishment level as well as
present ideas.
an established and varied
background of operational
experience as a manager within a
prison’s management team and
also within a programme/project
arena.
Changing and Improving
The ability to work well
The individual must be able to
as part of a team
demonstrate a proven track record
of delivery and achievement. The
record of achievement should be
evident across their current and
previous role(s) and demonstrate a
developed ability and track record
of working with partners.
Making Effective Decisions
Strong written skills,
verbal and non-verbal
communications skills.
Working Together
The ability to understand
and process data.
HQ-JES-2816 Implementation & Support Manager (OISG) v1.0
Developing Self and Others
Good verbal and non-
verbal communications
skills.
Communicating and Influencing
Resilience and ability to
handle significant levels
of pressure whilst
delivering high profile
projects.
Delivering at Pace
Managing a Quality Service
HQ-JES-2816 Implementation & Support Manager (OISG) v1.0