NPS Job Description (JD)
NPS Band 5
Directorate: National Probation Service
Job Description: Review and Investigations
Team Manager
Document Ref.
NPS-JES-0061 Review and Investigations Team Manager v4.0
Document Type
Management
Version
4.0
Classification
Official
Date of Issue
3 March 2020
Status
Baselined
Produced by
Head of Group
Authorised by
Reward Team
JD Evidence
NPS-JES-0061 Review and Investigations Team Manager v4.0
NPS Job Description
Job Title
Review and Investigations Team Manager
Directorate
National Probation Service
Band
5
Overview of the job
Working at the direction of the Head of Operational Function, the post holder will be
responsible for managing formal serious further offence reviews and/or formal
complaints investigations within the Division
Summary
? To provide strategic operational leadership to a geographically dispersed
specialist divisional team undertaking formal reviews and investigations
? To support the Head of Operational Function providing management and
leadership within the National Probation Service (NPS) Division.
? To represent the Head of Operational Function with external
agencies/stakeholders and staff as appropriate.
? The post holder must adhere to all policies in respect of the
sensitive/confidential nature of the information handled whilst working in
this position.
? May be required to participate in out of hours on call rota
Responsibilities,
The job holder will be required to carry out the following responsibilities, activities
Activities & Duties
and duties:
? Manage and co-ordinate the work of a specialist divisional team undertaking
formal reviews and investigations of Serious Further Offences and/or formal
complaints in accordance with NPS policies and procedures
? Responsible for the management and professional development of staff
within the team
? Ensure all formal complaints investigations and/or Serious Further Offence
reviews within the Division are carried out in line with NPS standards and
guidelines and to a good quality
? Ensure that all data is handled and stored in accordance with NPS and
HMPPS instructions
? Conduct investigations/reviews in person when requested by the divisional
senior management team in relation to high profile complaints/SFOs which
present a reputational risk for NPS
? Ensure the learning from complaints and/or SFOs is communicated through
guidance and briefings to senior managers and all relevant practitioners
within the Division, and to all external stakeholders as required, in order to
contribute to the professional development of divisional staff
? Provide advice and support on informal complaints, where necessary
? Analyse data trends to ensure all relevant performance targets are met and
maintained
? Develop long term strategy for Serious Further Offences that meets the
business needs
? Oversee the investigation of other investigations including child safeguarding
reviews, domestic homicide reviews, MAPPA serious case reviews
? Develop and sustain effective working relationships with internal customers,
key stakeholders and external agency partners in the Criminal Justice System
and related bodies
? Provide operational support to the Head of Operational Function within
relevant Probation Instruction criteria and rules
? Oversee the investigation of grievances, disciplinary matters and other
internal staff investigations as required from time to time
? Under the guidance of the Head of Operational Function to take the lead on
specific projects/portfolios
NPS-JES-0061 Review and Investigations Team Manager v4.0
? Demonstrate pro-social modelling skills by consistently reinforcing pro-social
behaviour and attitudes and challenging anti-social behaviour and attitudes
? Carry out safeguarding children and safeguarding adult duties in accordance
with the NPS statutory responsibilities and agency policies
? Work within the aims and values of NPS and HMPPS
The duties/responsibilities listed above describe the post as it is at present and is not
intended to be exhaustive. The Job holder is expected to accept reasonable
alterations and additional tasks of a similar level that may be necessary. Significant
adjustments may require re-examination under the Job Evaluation scheme and shall
be discussed in the first instance with the Job Holder.
Behaviours
? Leadership
? Working Together
? Changing and Improving
? Delivering at Pace
? Communicating and Influencing
? Making Effective Decisions
Strengths
It is advised strengths are chosen locally, recommended 4-8.
Essential Experience
? Significant experience at middle manager level, substantial experience of
managing staff, including performance management, training and coaching
? Experience of conducting employee relations investigations (e.g. disciplinary,
capability, grievance)
? Experience of monitoring performance in area of responsibility against
predetermined targets, setting local targets and effecting necessary
improvements
? Experience of analysing, manipulating and presenting data on performance
management
? Experience of managing and achieving organisational and cultural change
? Experience of conducting formal reviews and audits
? Knowledge of complaints and/or SFO process
? Experience of effective planning and deployment of available resources and
staff to meet operational demands
? Successful track record of building relationships and working successfully
with key internal and external stakeholders to deliver organisational targets
and improve performance
? Evidence of preparing high level written reports to a good standard
? Experience of working under pressure and to tight deadlines
? Experience of Health and Safety and Equalities management
? Experience of implementing diversity policies and promoting best diversity
practice
? Knowledge of the wider criminal justice system
? Experience of successfully managing relationships, including where there is
conflict
? Evidence of ability to evaluate practice and provide a practice perspective
on policy development
? Effective communication skills (verbal, presentational, listening and written)
? Strong interpersonal, negotiating and influencing skills to initiate and drive
change
An ability to fulfil all spoken aspects of the role with confidence through the medium
of English or (where specified in Wales) Welsh
Technical
Probation Qualification Framework Graduate Diploma/Honours Degree in Community
requirements
Justice integrated with Level 5 Diploma in Probation Practice or a qualification which
was recognised at the time of qualification by the Secretary of State for Justice as per
Section 10 of the Offender Management Act 2007. The following qualifications
gained in England and Wales were previously recognised as providing such eligibility:
NPS-JES-0061 Review and Investigations Team Manager v4.0
- Diploma in Probation Studies
- Diploma in Social Work (with Probation option)
-CQSW (with Probation option)
? IT skills
Ability
? Ability to represent the service with external partners and stakeholders
? Ability to manage risk of harm and to undertake reviews of serious incidents
? Ability to ensure compliance with administrative and operational policies,
procedures and business processes
? Ability to inspire and motivate others to achieve high working standards
Minimum Eligibility
? All candidates are subject to security and identity checks prior to taking up
post.
? All external candidates are subject to 6 months’ probation. Internal
candidates are subject to probation if they have not already served a
probationary period within HMPPS.
? All staff are required to declare whether they are a member of a group or
organisation which HMPPS consider to be racist.
Hours of Work
(Unsocial Hours)
Allowances
NPS-JES-0061 Review and Investigations Team Manager v4.0
Success Profile
Strengths
Behaviours
Ability
Experience
Technical
It is advised strengths
are chosen locally,
recommended 4-8.
Significant experience at middle
Ability to represent the
manager level, substantial
NVQ Level 5 or equivalent in a relevant
service with external
experience of managing staff,
Leadership
subject (or appropriate practical
partners and
including performance
experience)
stakeholders
management, training and
coaching
Ability to manage risk of
Experience of conducting
IT Skills; Microsoft: Word,
harm and to undertake
employee relations investigations
Working Together
Excel, Outlook, and PowerPoint
reviews of serious
(e.g. disciplinary, capability,
(or equivalent i.e. Lotus Notes)
incidents
grievance)
Ability to ensure
Experience of monitoring
compliance with
performance in area of
administrative and
responsibility against
Changing and Improving
operational policies,
predetermined targets, setting
procedures and business
local targets and effecting
processes
necessary improvements
Ability to inspire and
Experience of analysing,
motivate others to
Delivering at Pace
manipulating and presenting data
achieve high working
on performance management
standards
Experience of managing and
Communicating and Influencing
achieving organisational and
cultural change
Experience of monitoring
performance in area of
responsibility against
Making Effective Decisions
predetermined targets, setting
local targets and effecting
necessary improvements
NPS-JES-0061 Review and Investigations Team Manager v4.0
Experience of analysing,
manipulating and presenting data
on performance management
Experience of managing and
achieving organisational and
cultural change
Experience of conducting formal
reviews and audits
Experience of planning and
deployment of available resources
and staff to meet operational
demands
Experience of working under
pressure and to tight deadlines
Experience of Health and Safety
and Equalities management
Experience of implementing
diversity policies and promoting
best diversity practice
Experience of successfully
managing relationships, including
where there is conflict
NPS-JES-0061 Review and Investigations Team Manager v4.0