Role: People Survey and EX insights coordinator

Grade: Band C

Reports to: Reporting and Evaluation Manager

Location & Terms of appointment: National/Permanent

Role purpose and summary:

This role will support the SEO People Survey Manager during key operational phases, manage practical aspects of survey implementation, and contribute strategically to the trial and development of future People Survey components within an evolving Employee Experience framework.

This includes:

• Implementing the evaluation strategies, plans and techniques that that are tailored and effectively assesses how the products, programmes and interventions across the leadership, talent and capability portfolios deliver a high quality, impactful and value for money service.

• Utilising a range of evaluation models and techniques to produce in-depth evaluation reports that give clear, realistic, achievable and stretching recommendations to inform lessons learnt and improvements to future products and iterations. This will involve purposeful gathering and analysis of data, analysis from relevant sources about the quality, worth and impact of learning.

• Effective collaboration across the wider team and engagement with a range of stakeholders to deliver on strategic priorities and ensure the evaluation of our programmes/interventions/events is in line with high quality standards - ‘what good looks like’.

• Utilising knowledge of the latest thinking, research and identifying appropriate opportunities to ensure that we are continually pursing best practice, conducting horizon scanning activities as well as learning from others.

• Striving for excellence in a dynamic and creative way, open to working in a collaborative, iterative way that gets the best from the team whilst working at pace.

Impact role has on organisation:

This pivotal role directly influences the Ministry of Justice’s ability to effectively measure and enhance employee engagement and experience. By providing comprehensive insights and actionable recommendations, you will significantly contribute to strategic decision-making, foster continuous improvement across the organisation, and help build a workplace environment that enables employees to perform at their best.

Key Accountabilities, responsibilities, and deliverables:

• Support operational phases of the MoJ-wide People Survey, including mailbox management, intranet updates, diary scheduling, and communications coordination.

• Coordinate Project Support Officers (PSOs), managing their time allocation across survey phases.

• Identify and apply appropriate evaluation models tailored to programmes, ensuring consistency, best practice, and value for money.

• Design insightful evaluation questions and cultivate strong relationships with stakeholders, using surveys, focus groups, and virtual workshops to gather meaningful data.

• Analyse data from multiple sources (performance figures, survey responses), conduct baseline reporting, and use control groups to derive actionable insights and recommendations. produce compelling, visually appealing evaluation reports

• Create timely, clear, and compelling evaluation reports highlighting programme impacts, success metrics, and actionable recommendations for improvement.

• Effectively communicate findings to stakeholders, influencing decision-making and ensuring recommendations translate into tangible actions. Applying strong interpersonal skills to build and maintaining effective stakeholder relationships.

• Operationalise strategic collaborations with the Cabinet Office and Big 5 colleagues to trial and enhance future People Survey elements.

• Conduct ongoing research and horizon scanning to continuously integrate innovative evaluation techniques and best practices.

• Advising stakeholders, influencing their approach to evaluation as a strategic tool, then developing and conducting evaluation activities.

• Work autonomously and collaboratively within a fast-paced, flexible environment.

• Continuously improving and a demonstrating a growth mindset.

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to undertake additional tasks commensurate with their grade.

Knowledge, Skills and Experience

Skills:

Teamwork and collaboration; leadership, professionalism and strong work ethic

Strong drafting, presentation, oral and written communication skills

Utilise a high degree of autonomy and working on own initiative.

Demonstrate a continuous improvement/growth mindset.

Desirable:

• Familiarity with project management methodologies.

• Experience in organisational performance analysis and interpreting people survey results.

• Willingness to work towards professional qualifications, such as a Level 3 Apprenticeship.

We may consider any evidence within the application form that demonstrates meeting the desirable criteria as set out in the job description. This will only be after essential criteria is scored and where there is a need to differentiate between closely scored candidates.

Application process

You will be assessed against the Civil service success profiles framework.

Sift

Experience

You are required to submit a CV (this must be anonymised)

Behaviours

Please provide examples of how you meet the following behaviours:

• Changing and Improving (lead behaviour)

• Working Together

• Developing Self and Others

Please refer to the CS Behaviours framework for more details at this grade:

Success Profiles: Civil Service behaviours - GOV.UK

If we receive a large number of applications, we will carry out an initial sift on the lead behaviour, Changing and Improving.

Candidates invited to Interview

Please note that interviews will be carried out remotely via MS Teams and are expected to take place in September 2025.

During the interview, we will be assessing you on the behaviours listed above and strengths.