Role Profile

HQ Job Description (JD)
Band 6
Directorate: Southwest and South Central and
Public Protection
Job Description: Management Information &
Performance Manager, MHCS

Document Ref.
HQ-JES-1108 Management Information & Performance
Manager, MHCS v4.0
Document Type
Management
Version
4.0
Classification
Official
Date of Issue
23 April 2024
Status
Baselined
Produced by
Job Evaluation Assurance and Support Team
Authorised by
Reward Team
JD Evidence

HQ-JES-1108 Management Information & Performance Manager, MHCS v4.0

Job Description
Job Title
Management Information & Performance Manager, MHCS
Directorate
Southwest and South Central and Public Protection
Band
6

Overview of the
The Mental Health Casework Section (MHCS) is part of the
job
Public Protection Group (PPG) of the Southwest and South
Central and Public Protection Directorate. The posts are based
in HQ and located in East Croydon.

MHCS discharges the Secretary of State’s functions under the
Mental Health Act 1983 in respect of restricted patients. These
are mentally disordered offenders who present a risk of
significant harm to the public. MHCS takes decisions on
discharge, recall, community leave, transfer and provides advice
and training to stakeholders including clinicians at consultant
level on the management of restricted patients.

The post holder will play a key role in employing various
analytical and forecasting techniques to support casework
performance. This will include providing training to managers,
organising quality assurance, assessing MHCS data, high-quality
service delivery and day to day monitoring of IT systems for
MHCS.

There is also a strong emphasis on continuous improvement
within the section and the post holder will be expected to have
experience of working within such an environment. The post
holder will be responsible for overseeing the integrity of the data
within our IT casework system (currently PPUD) and its use to
inform statistical publications, FOIs, PQs and internal
management decisions, ensuring the information is fit for
purpose.

The post holder reports to the Head of the CPST and currently
line manages one member of staff.

This is a non-operational role.
Summary
Ideally, the post holder will have a background and aptitude for
creating and analysing data.

The post holder is expected to be proactive and will be required
to keep abreast of all strategic developments that are likely to
impact on their work and working with the Head of CPST, initiate,
or respond to, changes in the strategic direction of the section/
group. The post holder is accountable for the day-to-day
management and delivery of an effective data quality assurance
and IT function for MHCS and will work closely with our group
statistician in ensuring the integrity of our data.
HQ-JES-1108 Management Information & Performance Manager, MHCS v4.0

It is expected that the post holder will undertake the assessment
and analysis of MHCS casework data generated on PPUD
(central database), including casework processes and where
necessary, identifying training needs. This task will sometimes
require the post holder to highlight deficiencies in data quality
and processes across all grades, including Senior Managers’
decisions in MHCS. You must enjoy working with data, with a
focus on accuracy and delivering high-quality projects and
products for stakeholders and internal teams. You must be
happy working in a fast-paced process driven environment whilst
understanding the importance of making decisions according to
legislation and guidelines.
Responsibilities,
The post holder will be required to carry out the following
Activities and
responsibilities, activities, and duties:
Duties

•  Will be expected to manage the resources of their team to
deliver its programme of work, using line management and
matrix management skills.
•  As the lead for MHCS IT, monitor the provision of IT services,
including PPUD, resolving problems, consulting with IT
suppliers and/or escalating to senior managers as necessary.
•  Be data driven and use a variety of software and tools to
analyse and interpret data to produce conclusions and
recommendations. Summarising and presenting data and
conclusions in the most appropriate format for users.
•  Leading on the development and enhancement of the PPUD
functionality to meet ongoing and future business
requirements and working with the Head of CPST to oversee
the delivery of these enhancements.
•  Automating data management activities where possible and
develop processes to enable good data management
practices and compliance with data governance policies.
•  Ensure our case management system (PPUD) has the ability
to draw data that is accurate and liaising with internal and
external stakeholders where enhancements can be made.
•  Provision of performance management MI, evaluating trends
and best practice. This will include taking day to day
responsibility for the development and production of a range
of performance data to use in the publication of statistical
bulletins, ensuring that the data is accurate and robust, and
using such analysis to understand and further improve
performance.
•  Use innovative tools to deliver suitable Management
Information (MI) dashboards and reports, ensuring these are
generated accurately and on time.
•  Provision of MI to meet requests under FOI and DPA
legislation.
•  Provide senior managers with draft responses to
Parliamentary Questions, Treat Official, Freedom of
Information as well as contributing to briefings for ministers
and senior managers.
•  Undertake thematic quality assurance of MHCS decisions
and electronic case management data.
•  Oversee the management and implementation of the quality
assurance framework, to provide the Head of MHCS with
HQ-JES-1108 Management Information & Performance Manager, MHCS v4.0

confidence our decisions are subject to scrutiny and reports
are shared within defined deadlines with the Head of CPST
and Head of MHCS.
•  Provide policy and operational support by producing ad hoc
MI reports and responding to data/analysis requests when
required.
•  Support and train MHCS staff in the effective use of IT
systems, especially PPUD.

The duties/responsibilities listed above describe the post as it is
at present and is not intended to be exhaustive. The post holder
is expected to accept reasonable alterations and additional tasks
of a similar level that may be necessary. Significant adjustments
may require re-examination under the Job Evaluation Scheme
and shall be discussed in the first instance with the post holder.

Civil Service Success Profile Criteria

Behaviours
•  Communicating and Influencing
•  Changing and Improving
•  Managing a Quality Service
•  Working Together
Strengths
(Note: we recommend you choose 4 to 8 strengths locally - select
from the list of Civil Service strength definitions on the intranet.

Essential
•  Experience of using appropriate tools and software to analyse
Experience
data, such as advanced Excel and Power BI to gain insight
and evidence that solves problems or questions.
•  Experience of working under pressure and to tight deadlines.
•  Experience of influencing and persuading stakeholders in a
range of organisations and settings.
•  Ability to pick up new technologies relevant to data
manipulation and data analytics.
Technical

Requirements
Ability
•  Strong communication (written and verbal), leadership and
partnership working skills.
•  IT Skills, including advanced Excel and Microsoft 365.
•  Numerical and analytical skills.
•  Highly organised with the aptitude to deliver effectively at pace
- you will be comfortable monitoring and challenging yours
and others' progress against milestones, balancing competing
priorities and taking responsibility for delivering expected
results.
•  Proactive in your approach - you are an analytical person who
always looks to identify risks and mitigating actions in
advance, challenge the status-quo and find new and better
ways of doing things.

HQ-JES-1108 Management Information & Performance Manager, MHCS v4.0

Minimum
Please do not alter this box
Eligibility

•  All candidates are subject to security and identity checks prior to
taking up post.
•  All external candidates are subject to 6 months’ probation.
Internal candidates are subject to probation if they have not
already served a probationary period within HMPPS.
•  All staff are required to declare whether they are a member of a
group or organisation which HMPPS consider to be racist.

Hours of Work
Leave Blank
(Unsocial Hours)
Allowances
To be used by the JES Team only

HQ-JES-1108 Management Information & Performance Manager, MHCS v4.0