Job title: Data Management Officer

Directorate: Strategy, Analysis & Change

Workstream: Data, Analysis & Insights

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues, where people and businesses access potentially life-changing justice.  We’re looking for individuals who are committed to public service and want to make a difference in people’s lives in delivering justice. If you’re interested in developing a career with a real purpose, please apply.

HMCTS has embarked on a challenging modernisation programme with the vision to modernise and upgrade our justice system so that it works even better for everyone, from judges and legal professionals, to witnesses, litigants, and the vulnerable victims of crime. This will help consolidate the UK’s position at the forefront of an increasingly competitive international legal market as well as ensuring access to justice for all. This is an exciting time to join the organization and be part of a programme making a real difference.

For more information about our digital transformation, watch the Justice Matters video to see the benefits this £1bn investment is delivering to our customers: https://youtu.be/3_xDMTQ6DJQ

About the role

The Data, Analysis & Insight team (DAI) plays a pivotal role in supporting a whole range of senior leaders across the business through reporting, analysis, and insights. Our work supports the organisation’s overall strategy and empowers senior leaders to make strategic, data driven business decisions. In December 2021 we published our Data Strategy, setting out HMCTS’s commitment to becoming a data driven organisation.

HMCTS Data Strategy (publishing.service.gov.uk)

As part of this strategy, HMCTS has invested in a cloud-based strategic data platform to transform the ways in which we work with data and enable us to add more value than ever to the organisation and the public. This platform is now technically complete, and we are looking for enthusiastic and motivated individuals to join our team and help us exploit our new technology.

This role will be based in our Data Management and Engineering unit, reporting to our Head of Data Management. It is a pivotal role for HMCTS to ensure that we are holding, curating, and protecting our data to drive value for our organisation both now and into the future.

Your role as the Data Management Officer encompasses several key aspects (but not limited to):

• Work closely with data engineering, operational, reporting, and analytical colleagues across the business to deliver data objectives.

• Support DAI in the implementation of a strategic master and reference data management capability for HMCTS.

• Drive improvements in data quality ensuring the quality of the information stored and available for analysis is accurate; produce metrics demonstrating data meets the required quality standards.

• Work with the Head of Data Management and Data Engineers around the development and maintenance of effective data models that support new and existing reporting requirements working collaboratively with stakeholders across the organisation.

• Support implementation and uptake of new technologies to deliver robust and accurate data management, ensuring documentation, data dictionaries, and data lineage information is readily available. This will include review and recommendation of appropriate and innovative tools.

• Collaborate with data engineering colleagues on the testing and implementation of code and scripts before release, identifying any issues and risks whilst analysing the test results.

• Collaborate with DAI and stakeholders to develop, define and document an innovative change management process.

• Provide regular feedback on the operation of the data platform and assurance of the quality of information held within.

• Work with the Head of Data Management to ensure compliance with data governance standards and managing access to the data platform in line with the security principles and role-based access policy and procedures.

Who are we looking for? (Person Specification)

The ideal candidate for this position should demonstrate:

Essential

• Data management and data governance skills (including the principles of GDPR) gained through experience, training and/or continuous professional development.

• Experience of defining and documenting data workflows across systems and operations, including capturing and documenting complex data definitions and business rules.

• Experience of communicating effectively with operational business and analytical teams to define and document data requirements that meet business needs.

• Experience of working with data and databases, ideally involving the development of new and existing data sources in a Data Warehouse environment.

Desirable

• Experience in

  • developing and maintaining Master and Reference Data.

  • developing and maintaining metadata for data dictionaries and data catalogue(s).

  • data architecture and creating data models and documentation.

  • data monitoring, testing, and implementing quality improvements.

  • SQL and technical database experience

• Working knowledge and experience with ETL and data integration, including exporting data from various source data systems, transforming data against required business rules and data models, or data storage and analysis requirements, and loading data in storage platforms.

• Proven proficiency in relevant technology, Microsoft Azure certification or equivalent level of experience

How to apply

Application Stage

Please submit

• An anonymised CV

• Statement of suitability demonstrating how you meet the essential criteria (up to 500 words)

• An example (up to 250 words) demonstrating how you have shown the Civil Service Behaviour: Communicating and Influencing. Your response should focus on how you communicated with operational, business or analytical teams to define and document data requirements that meet business needs.

Please ensure you cover both ‘what’ you do but also ‘how’ you do it. (i.e., the effective skills, knowledge & experience needed to undertake the role)

We aim to sift the Behaviour answer, CV and the Statement of Suitability but, in the event of a large number of applicants, an initial short sift may be conducted on the Behaviour answer only. Candidates who pass the initial sift of the Behaviour will either progressed to a full sift where the Statement of Suitability and CV is then assessed or progressed straight to further assessment/interview.

Interview Stage

If successful at sift, you will be invited to attend a remote interview, via Microsoft teams. During your interview, you will be assessed against the following Civil Service Success Profiles which will include:

• A presentation. The presentation brief will be sent to shortlisted candidates in advance.

• Questions in relation to the following Civil Service behaviours:

• Managing a Quality Service

• Changing and Improving

• Delivering at Pace

• Strengths will also be assessed however these are not shared in advance.

Further details

The successful candidate may occasionally be required to travel to any of the HMCTS sites in line with business needs. Additionally, it is expected that they will spend at least 60% of their working hours in the office, at any HMCTS site available, considering any agreed workplace adjustments. Please note that this office-based requirement could become more frequent over time.

All applications for job sharing or reduced hours will be treated fairly and, on a case-by-case basis in accordance with the MoJ’s flexible working and equality policies. The minimum requirement for this role is 30 hours.

Opportunities for development

The Data Management and Engineering team at HMCTS is committed to supporting its staff to gain new skills to help them succeed in their roles.

You will have access to a wide range of tools to continually develop and enhance your Data skills, such as: access to Microsoft Azure training courses via our partnership with Microsoft, online training such as DataCamp or Pluralsight, webinars, taught courses, one-to-one coaching and access to a large peer-support network.

The Civil Service is committed to attract, retain, and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

About our benefits

We reward our people for their hard work and commitment. We have a number of family friendly and flexible working polices that will help you achieve a healthy work-life balance. In addition, we offer a range of employee benefits which include generous annual leave, a highly competitive contributory pension scheme, childcare benefits, season ticket and bicycle loans.

Proud to Serve. Proud to keep justice going.