Job Description (JD)
Band 3
Group Profile - Business Administrator
Job Description - BA: Prison Digital Services
Administrator
Document Ref.
OR JES 2862 JD-B3 : BA: Prison Digital Services
Administrator v2.0
Document Type
Management
Version
2.0
Classification
Official
Date of Issue
15th November 2022
Status
Baselined
Produced by
Job Evaluation Assurance and Support Team
Authorised by
Reward Team
JD Evidence
OR-JES-2862-JD-B3 : BA : Prison Digital Services Administrator v2.0
Job Description
Job Title
BA: Prison Digital Services Administrator
Group Profile
Business Administrator
Organisation
Delivery 3-4
Level
Band
3
Overview of the
This is a rotational, non-operational job role based in a single
job
prison establishment. The job holder will support the successful
management and ongoing support of in-cell technology and
digital services (laptops and associated accessories) and will
work under a Digital and Communications Manager. The role will
have no line management responsibility but will require the job
holder to support orderlies in completion of assigned
responsibilities. The technology and related work will release time
for staff to better relations with residents.
Summary
The job holder’s responsibilities are the on-site management of
devices including transporting devices around the site to
incoming and outgoing residents, providing basic administrative
support and troubleshooting for users, supporting users with
adoption of technology and training operational staff members,
supporting continuous improvement efforts, and supporting the
creation of local digital communications content.
Responsibilities,
The job holder will be required to carry out the following
Activities and
responsibilities and duties (as well as providing holiday or
Duties
emergency cover for the Prison Digital & Communications
Manager when required):
Asset Management:
• Providing management of in-cell related technology on-site,
including device ordering and maintenance of local stock
levels.
• Supporting joiners, movers and leavers by transporting
devices and accessories around the site.
Technical Support:
• Providing basic digital and technology administrative support
and troubleshooting, responding to resident apps in a timely
manner and escalating to technical support teams as
required.
• Adding new staff members to the Unilink system and
ensuring staff are trained in creating, publishing and sharing
results of resident surveys.
User Management:
• Overseeing the delivery of digital and tech responsibilities of
orderlies.
• Ensuring proper, safe, and secure use of technology,
supporting adoption and training across all user groups on
site.
OR-JES-2862-JD-B3 : BA : Prison Digital Services Administrator v2.0
• Regularly collecting feedback from staff and residents to
pass to content and tech teams on how best to improve
digital and technology services.
• Supporting the Digital and Communications Manager with the
running of the Digital Change Network, to support adoption
and proper usage.
• Work with members of the central and on-site security teams
to secure devices that are suspected to have been tampered
with.
Local Digital Communications Support:
• Uploading content to the Hub using Drupal, ensuring
government and industry good practice guidelines are
adhered to in all communications.
• Supporting in the creation of high-quality written, visual and
audio content, including supporting residents and staff to
create content.
The post holder is also required to promote HMPPS behaviours
e.g., promote diversity, decency, safety and reduce re-offending
agendas.
The duties/responsibilities listed above describe the post as it is
at present and is not intended to be exhaustive. The job holder is
expected to accept reasonable alterations and additional tasks of
a similar level that may be necessary. Significant adjustments
may require re-examination under the Job Evaluation Scheme
and shall be discussed in the first instance with the job holder.
An ability to fulfil all spoken aspects of the role with confidence
through the medium of English or (where specified in Wales)
Welsh.
Behaviours
• Managing a Quality Service
• Working Together
• Communicating and Influencing
• Delivering at Pace
• Changing and Improving
Strengths
It is advised strengths are chosen locally, recommended 4-8.
Ability
Experience
Essential:
• Understanding of a prison Operating environment
Desirable:
• Experience working within a prison establishment
• Experience working with Digital and Technology
Technical
Job holders do not require technical expertise for this role, but
any experience will be beneficial.
OR-JES-2862-JD-B3 : BA : Prison Digital Services Administrator v2.0
Minimum
Please do not alter this box
Eligibility
• All candidates are subject to security and identity checks prior to
taking up post.
• All external candidates are subject to 6 months’
probation. Internal candidates are subject to probation if they
have not already served a probationary period within HMPPS.
• All staff are required to declare whether they are a member of a
group or organisation which HMPPS consider to be racist.
Hours of Work
37 hour working week.
(Unsocial Hours)
Allowances
OR-JES-2862-JD-B3 : BA : Prison Digital Services Administrator v2.0
Success Profile
Strengths
It is advised
Behaviours
Ability
Experience
Technical
strengths are
chosen locally,
recommended 4-8
Managing a Quality Service
Essential
Job holders do not require
Understanding of a prison
technical expertise for this role,
Operating environment
but any experience will be
beneficial.
Working Together
Desirable
Experience working within
a prison establishment
Communicating and
Desirable
Influencing
Experience working with
Digital and Technology
Delivering at Pace
Changing and Improving
OR-JES-2862-JD-B3 : BA : Prison Digital Services Administrator v2.0