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LAA Job Description Template V7|
Job Title & Grade: |
Welsh Language Caseworker |
Contract Type: |
Permanent |
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Salary range (depending on location): |
National - £ 24,202 Please note that unless you are currently employed by the Civil Service and are earning more than the minimum above, if successful you will be offered the minimum for the grade depending on your location. |
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Location: |
Cardiff |
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Directorate: |
Case Management |
Team: |
Operational Delivery |
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Working Pattern: |
The post is supported by the MOJ flexible working policy and includes colleagues who work flexibly, remotely (as part of hybrid working), part time or as part of a job share etc. If you are applying for a part time role, please note that in order to meet business demands we need cover for a minimum of 21 hours and to cover three days of the week. To meet legal requirements, if you are between the ages 16-18 and you are a successful candidate, you will be required to complete an apprenticeship after your initial on the job training. |
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Reporting to: |
Team Manager |
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Closing date for applications |
5 July 2025 |
We are an executive agency of the Ministry of Justice (MoJ). We are responsible for operationally administering the legal aid fund to provide criminal and civil legal aid advice to people in England and Wales.
Our people are at the heart of achieving excellence. Employing around 1,200 colleagues across England and Wales, we feel proud to have some of the best People Survey results in the Civil Service.
The Civil Service is committed to attract, retain, and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.
As a Disability Confident organisation, we will offer a guaranteed interview to candidates with a disability who meet the essential criteria for this role. Under the Equality Act 2010 a disability is defined as a physical or mental impairment which has a substantial and long-term adverse effect on your ability to carry out normal day-to-day activities which has lasted, or is expected to last, at least 12 months.
If you are responding to a role within the Legal Aid Agency and would like to be considered under the guaranteed interview, please indicate this in your application and let us know of any reasonable adjustments you may require during the sift or later selection processes.
The LAA’s goal is to build an organisation that is open and inclusive and truly values and celebrates the diversity of its workforce. One that reflects and understands the needs of the diverse society we serve. This is regardless of social background, gender, age, ethnicity, sexual orientation, beliefs, disabilities or long-term illness or caring responsibilities.
Reasonable Adjustments
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments to support you through the recruitment process, please let us know by adding the information to the applications system or emailing LAARecruitment@justice.gov.uk after you have applied so that we can discuss options with you.
The Case Management department is the delivery function of the Legal Aid Agency (LAA) and our staff ensure that each year 600,000 new clients are able to access the justice they require, and that providers are fairly paid for the delivery of the legal aid. As part of the work we do, we must ensure that we fund appropriate cases whilst protecting public money.
As a member of our Case Management Team, Caseworkers at this level will need to understand the regulations and guidelines so they can: -
Process applications for legal aid or
Process claims for costs or
Undertake activities related to the collection of payments.
Key Responsibilities:
Build & maintain an understanding of current guidance and regulations and use this to make accurate decisions on casework.
Provide accurate and timely responses to correspondence and telephone calls received from internal and external customers.
Provide a Welsh Language Service, to include handling telephone calls, correspondence and undertaking translation of documents.
Working to required productivity and quality targets in a variety of work streams.
Engaging in Quality Control and consistency exercises. Ensuring improvements are made where needed.
Ensure all data is processed accurately, securely and in accordance with MoJ information assurance guidelines.
Provide ongoing support, guidance and mentoring as required to colleagues.
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Essential Knowledge, Experience and skills |
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Person Specification |
No prior experience is required, as full training will be provided. However, we are looking for someone who:
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Application Process - |
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To apply complete the online application statement of suitability (maximum 500 words) detailing how you meet the essential criteria for the role. Your statement should demonstrate your ability to do all of the essential criteria listed, using examples can help strengthen your application. Webinar - A 45-minute webinar is scheduled on 26 June 2025 starting at 3:00pm to allow applicants to discuss the role further. If you are interested in attending, please register your interest within this link. |
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Interview / assessment Process |
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If you are successful through the application stage, you will be invited to an interview in person or via Microsoft Teams where you will be assessed against the following:
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Shortlisting is planned for week commencing 7 July 2025
Interviews are planned for week commencing 28 July 2025
If you would like more information on this opportunity, please contact - Ross, Abbey | She/Hers Abbey.Ross1@justice.gov.uk
If you have any complaints about this recruitment activity, please share your concerns by emailing LAARecruitment@justice.gov.uk initially. We aim to respond to any complaint within 10 working days.
If you are dissatisfied with our response, we will forward your complaint to the Civil Service Commission, an independent body, for review.
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