Job Description (JD)
Band 4
Group Profile - Facilities and Services Supervisor (FSS)
Job Description - FSS : Hospitality and Catering
Document Ref.
OR-JES-555-JD-B4 : FSS : Hospitality and Catering v9.0
Document Type
Management
Version
9.0
Classification
Official
Date of Issue
25 May 2022
Status
Baselined
Produced by
Job Evaulation Assurance and Support Team
Authorised by
Reward Team
JD Evidence
OR-JES-555-JD-B4 : FSS : Hospitality and Catering v9.0
Job Description
Job Title
FSS : Hospitality and Catering
Group Profile
Facilities and Services Supervisor
Organisation Level
Delivery
Band
4
Overview of the job
This is a Facilities and Services delivery job in an establishment with supervisory
responsibilities.
Summary
The job holder will be a qualified Caterer and will have responsibility for the
supervision of staff, prisoners and activities to deliver catering services (and Staff
Mess).
They will ensure the provision of catering and hospitality services within an
establishment, contributing to the quality and quantity of meals served. They will
also have supervisory responsibilities for a prisoner workforce.
This is a non-operational role with no line management responsibilities; however
they will have supervisory responsibilities for staff.
Responsibilities,
The job holder will be required to carry out the following responsibilities, activities
Activities and Duties
and duties:
• Allocate daily staff resources to activity within their Unit where appropriate.
• Supervise and support staff and prisoners in all activities within the kitchen;
including food preparation and delivery.
• Create menus, incorporating any special requirements and provide meal
descriptions for prisoners.
• Check receipt of deliveries, stores and stock control.
• Visit residential areas to check on hygiene standards and food servery
activity; offer guidance, carry out checks and support wing staff and servery
workers.
• Provide Food Safety, Health and Hygiene training.
• Reports equipment breakdown and records maintenance requirements.
• Assist the Catering Manager to produce meals for different events.
• Undertake all the duties of a Caterer as required.
• Deliver training to prisoners in Hospitality and Catering to cover both the
establishment’s needs and prisoners’ aspirations to work towards gaining
industry recognised accreditations.
• Participate in the selection process of prisoners for the area of work
undertaking prisoner learning need assessments.
• Induct prisoners to the area of work and train them in aspects such as
health and safety, Control of Substance Hazardous to Health (COSHH),
machinery and tools usage.
• Maintain and update learner records including their Individual Learning Plan
accordingly.
• Assess and evaluate skills of prisoners including National Vocational
Qualification levels 1 and 2 and other relevant industry recognised
qualifications.
• Undertake the registration, supervision, monitoring, assessment and
accreditation of learners in accordance with awarding body requirement.
• Maintain awarding body quality standards and contribute towards internal
and external verification as required.
• Set learning aims and learning goals, review and provide feedback on
prisoner progress.
OR-JES-555-JD-B4 : FSS : Hospitality and Catering v9.0
• Provide support and advice on career opportunities for hospitality and
catering.
Undertake other Supervisory tasks including :
• Supervise all staff within their area of responsibility, ensuring they are
briefed on the work for the day and that relevant work area is maintained
to a high standard.
• Prioritise activities in line with local procedures ensuring workload/regime
is delivered escalating issues to the Catering Manager when required.
• Contribute to the development of local practice, process and initiatives,
ensure consistency across the unit in the application of policies and
procedures affecting prisoners and staff.
• Carry out prisoner interviews, inductions and supervise prisoners within the
area of work, ensuring that they are appropriately inducted and deployed,
completes basic documentation relating to prisoners where required such
as logging hours worked.
• Ensures prisoner security is maintained including conducting prisoner rub
down and pat down searches in accordance with policy.
• Contribute to staff appraisals providing relevant performance information
to Line Managers.
• Manage the tool inventory and maintains security standards within the
work area.
• Maintain the discipline of prisoners working within the work area. This
includes issuing of behaviour warnings, governor reports and minor reports.
• Update prisoner wing files on the prison databases and confirm prisoner’s
attendance to work and authorise the pay.
• Complete paperwork for accident reports.
• Support the achievement of Service Delivery Indicators (SDI) and standards,
checking compliance with specific policy standards and suggesting
improvements.
• Undertake compliance checks, contribute to risk assessments and respond
to hazards as and when appropriate.
• Ensure effective utilisation of resources and reduction of waste in area of
work.
• Collect and prepare all Management Information required.
• Open and complete Assessment Care in Custody and Teamwork (ACCT)
forms, Violence Reduction Incident Reports (VRIR) and Security Information
Reports (SIRs) when required and contribute to Incentive Earned Privileges
(IEP) reports.
• Maintain sufficient levels of stock and when required procure goods and
services using procurement system ensuring value for money and
compliance with procurement/finance rules.
• Promote prison service policy in all activities and behaviours by promoting
diversity, decency, safety and reducing re-offending agendas.
• Operate within command mode, in line with local contingency plans.
The duties/responsibilities listed above describe the post as it is at present and is not
intended to be exhaustive. The job holder is expected to accept reasonable
alterations and additional tasks of a similar level that may be necessary. Significant
adjustments may require re-examination under the Job Evaluation Scheme and shall
be discussed in the first instance with the job holder.
An ability to fulfil all spoken aspects of the role with confidence through the medium
of English or (where specified in Wales) Welsh.
Behaviours
• Making Effective Decisions
• Communicating and Influencing
• Working Together
• Managing a Quality Service
• Developing Self and Others
• Leadership
OR-JES-555-JD-B4 : FSS : Hospitality and Catering v9.0
Strengths
It is advised strengths are chosen locally, recommended 4-8.
Ability
Experience
Technical
Staff can work towards or hold qualifications and competences of skilled delivery -
Catering with the addition of a level 3 award in supervision within the catering
industry. Additionally they must hold a Food Hygiene Certificate Level 3. They are
required be familiar with all current health, safety and hygiene related regulations for
working in a kitchen environment.
When transferring to a Young Persons establishment the job holder will be required
to successfully undertake an assessment to demonstrate suitability to work with
Young People.
Minimum Eligibility
Please do not alter this box
• All candidates are subject to security and identity checks prior to taking up post.
• All external candidates are subject to 6 months’ probation. Internal candidates are
subject to probation if they have not already served a probationary period within
HMPPS.
• All staff are required to declare whether they are a member of a group or
organisation which HMPPS consider to be racist.
Hours of Work
37 hour working week (standard).
(Unsocial Hours)
Allowances
HMPPS Staff on closed pay structures only:
Additional Conditioned Hours Pensionable (ACHP)
Staff moving from a closed 39 hour pay structure will be eligible for the two
protected pensionable additional committed hours (ACHP). They will work a 39 hour
week consisting of the standard 37 hour week and a further 2 additional hours
(ACHP) paid at plain time pensionable rate.
Unsocial Hours Working will be confirmed by the Recruiting Manager and only paid
where applicable:
Unsocial Hours Working
This role requires working regular unsocial hours and a 17% payment will be paid in
addition to your basic pay to recognise this. Unsocial hours are those hours outside
0700 - 1900hrs Monday to Friday and include working evenings, nights, weekends
and Bank/Public holidays.
OR-JES-555-JD-B4 : FSS : Hospitality and Catering v9.0
Success Profile
Strengths
Behaviours
It is advised strengths
Ability
Experience
Technical
are chosen locally,
recommended 4-8
Making Effective Decisions
Staff can work towards or hold qualifications and
competences of skilled delivery - Catering with the
addition of a level 3 award in supervision within the
catering industry. Additionally they must hold a Food
Hygiene Certificate Level 3. They are required be
familiar with all current health, safety and hygiene
related regulations for working in a kitchen
environment.
Communicating and Influencing
When transferring to a Young Persons establishment
the job holder will be required to successfully
undertake an assessment to demonstrate suitability
to work with Young People.
Working Together
Managing a Quality Service
Developing Self and Others
Leadership
OR-JES-555-JD-B4 : FSS : Hospitality and Catering v9.0