Performance Manager

Are you bright, motivated and keen to use your talents to help make a difference to the lives of victims of violent crime?

We are recruiting for a Higher Executive Officer Grade Performance Manager - to assist the Senior Performance Manager to continually drive performance, and to support operational delivery colleagues to meet key performance indicators (KPIs).

The Criminal Injuries Compensation Authority (CICA) is an Executive Agency of Ministry of Justice. We receive over 40,000 applications a year for compensation, from people who have lost loved ones or have been injured as a result of violent crime. We know financial compensation can never fully redress what they have experienced. Nevertheless, what we do is an important part of providing justice for victims and we take pride that the compensation we pay helps people move forward with their lives.

Some of the material you will access may include upsetting personal accounts of harm inflicted by others. This could include sexual assault and violence against children which is distressing. We recognise the personal impact this may have over a prolonged period and we provide resilience training, to promote wellbeing. 

We employ around 300 people and are based in Glasgow city centre, with excellent transport links. We are a small, engaged, productive workforce with a real sense of corporate community. We want to keep improving our services and the way we work to best serve the public, meet new challenges, deliver value for money and ensure CICA is a great place to work.

This position is based at Buchanan Wharf, 10 Clyde Place, Glasgow, G5 8AQ. We currently operate a hybrid working business model, where a typical employee works 3 days a week in the office and the remainder at home.

The Role

As Performance Manager, you will produce statistical data for senior managers on a routine basis that tracks progress against KPIs and monitors key aspects of the customer journey - including compensation offers and budget spend. You will provide performance analysis as required and commissioned by senior managers, and demonstrate strong commitment to delivering personal and team objectives linked to the CICA Business Plan.

This role also requires strong interpersonal skills, to develop effective working relationships with internal and external stakeholders.

Key Responsibilities

• Operating as part of a team and providing support to the Senior Performance Manager, focused on agreed goals and priorities, and working flexibly to achieve business objectives and meet KPIs.

• Undertaking performance analysis and taking actions to mitigate risk by investigating areas of concern, identifying issues arising, and recommending solutions.

• Providing occasional cover for performance updates to operational delivery senior leadership team meetings, and taking forward actions as directed.

• Producing and maintaining a suite of management information to track daily and weekly progress against KPIs for operational use, and monthly for Executive Management Committee reporting.

• Producing summaries of “in month" and “year to date" positions against budget profiles for annualised compensation budgets.

• Producing data and reporting for submission or presentation to internal and external stakeholders.

• Demonstrating awareness of cost and recommending actions to achieve value for money and efficiency.

Essential Criteria

• Excellent analysis and investigative skills.

• Experience of management information systems, excel reporting functions and data collection.

• Experience of identifying opportunities for improvement and efficiency through automation and innovative approaches to deliver quality services and products.

• Highly degree of organisational capability, with an ability to prioritise effectively, and respond to changing and competing demands

• Positive, proactive and enthusiastic approach to tasks, with the ability to work well both independently and as part of a team.

• Strong interpersonal skills, to develop effective working relationships with a wide range of stakeholders, with the ability to influence.

• Proficiency with Microsoft Office 365 - specifically Microsoft Word, Excel, PowerPoint, and Teams. Experience using Excel (or similar analytical tools) to manipulate and visualise data.

Desirable Criteria

• Experience associated with performance management.

• Ability to collaborate with and manage stakeholders at a senior level.

• Knowledge and understanding of the public services delivered by CICA.

Selection Process

The vacancy process involves 2 stages using Civil Service Success Profiles and will assess your Behaviours, Strengths and Experience.

Stage 1

For the first stage of the vacancy filling process, you will be asked to provide a personal statement of suitability (maximum 750 words) demonstrating evidence of the essential criteria. If applicable, you should also incorporate evidence of how you meet the desirable criteria.

Stage 2

If successful at Stage 1, you will be invited to interview where you will be assessed against the following behaviours:

• Delivering at Pace

• Changing and Improving

• Working Together

• Making Effective Decisions

During the panel interview, you will be asked Behaviour based questions and Strengths based questions.

Interviews are expected to take place in July 2025.

We will be conducting all interviews in person, at Buchanan Wharf, 10 Clyde Place, Glasgow, G5 8AQ.

Apply and Further Information

Following the closing date, the job advert will no longer be available. You may wish to save a copy for your records.

A reserve list will be created and will be valid for 12 months. If further vacancies arise for this or similar roles at Higher Executive Officer Grade, candidates may be appointed from the reserve list in order of merit.

We offer flexible working 7am - 7pm, Monday to Friday. This role is offered on a full-time (37 hours per week), flexible working basis; however, we ask that the successful candidate make themself available on a full-time, fixed hours basis (9am to 5pm) for their initial training period, which takes up to 4 weeks. This is to ensure the best training and consolidation experience for new colleagues.

For queries about the role, please email the Corporate Support Services Team corporate.support@cica.gov.uk