HQ Job Description (JD)
Band 7
Directorate: Custodial Contracts
Job Description - PECS Contract Delivery
Manager
Document Ref.
HQ JES 0738 PECS Contract Delivery Manager v5.0
Document Type
Management
Version
5.0
Classification
Official
Date of Issue
14th November 2022
Status
Baselined
Produced by
Job Evaluation Assurance and Support Team
Authorised by
Reward Team
JD Evidence
HQ JES 0738 PECS Contract Delivery Manager v5.0
Job Description
Job Title
Prisoner Escort and Custody Service (PECS) Contract Delivery
Manager (CDM)
Directorate
Custodial Contracts
Band
7
Overview of the
The purpose of a PECS Contract Delivery Manager (CDM) is to
job
ensure the efficient and contractually compliant delivery of the
PECS escort contract within their respective areas by the private
providers. In doing so they are required to work collaboratively
with other key stakeholders in the delivery process such as
HMCTS, prisons, the YJB, the Police, and PMU.
The job sits within PECS which is part of Custodial Contracts
Directorate. Although part of an HQ group the post itself is
regionally based as the post holder is required to visit courts,
prisons, police stations etc on a daily basis to assess the delivery
of the contracted service provided.
The post does not have any direct line management
responsibilities.
Although operational experience in a prison is advantageous it is
not an essential requirement for the role. The post does however
attract RHA due to the requirement to cover on call
arrangements during evenings and weekends.
Summary
The job holder will ensure a strategic and co-ordinated approach
to the delivery of contracts managed by the Unit across partners
and stakeholders within the Criminal Justice System (CJS)
ensuring effective delivery of contracts by private sector
providers of Prisoner Escort Services between prisons, courts,
police stations, and also inter prison transfers.
Accountable to the Senior Contract Delivery Manager, PECS.
This is a non-line management HQ role.
Responsibilities,
The job holder will be required to carry out the following
Activities and
responsibilities, activities and duties:
Duties
Maintain and manage regional partner and stakeholder
relations:
• Recognise and respect partner and stakeholder groups, their
interests, objectives, needs and nature.
• Manage the accountability of PECS to these groups, and
agree strategic objectives and targets.
• Act as facilitator for all Criminal Justice Agencies, providing
them with an avenue for collaboration about matters that
impact upon delivery of the perfect day, or their ability to
meet their own targets.
HQ JES 0738 PECS Contract Delivery Manager v5.0
Create regional focus to delivery on contracts:
• Facilitate decision making and reflect mistakes as learning
opportunities.
• Mentor partners and embed key skills and values in all
partners.
• Help partners identify what is and what is not possible in the
current environment.
• Remind partners that they need to adapt and work with any
challenges or changes in the operating environment,
regardless from which direction they come.
• Create clarity within partnership discussions, convene and
facilitate interaction between partners with diverse and
differing drivers.
Operational duties:
• Undertake investigations at the request of the Senior
Contract Delivery Manager as per the 1991 Criminal Justice
Act.
• Co-ordinate Operation Tornado and other serious incidents
as and when required (24 hour cover).
• Identify procedures and agreement for use of police cells
(Operation Safeguard).
• Visit courts, prisons and police cells to monitor contract
delivery and assess the treatment of prisoners, including
requiring remedial action where necessary.
• Conduct audit programmes and analysis as directed.
• Ensure that reporting mechanisms are in place and working
effectively, including quality assurance of provider data as
necessary.
• Mediate in disputes/mitigation at a local level.
Develop strong working links and encourage efficient and
effective joint working across the region:
• Attend local meetings such as Crown and Magistrates Court
User Group meetings as necessary.
• Work reciprocally to develop and achieve mutually agreed
visions and outcomes.
• Participate in multi-agency, co-ordinated planning processes.
• Prepare and circulate agendas, minutes and newsletters etc,
highlighting key tasks and implications for the organisation.
• Maintain formal and informal communication with range of
stakeholders and partners to ensure all are informed of
current activities and opportunities for input, feedback and
collaboration are maximized.
• Ensure relevant information is shared between agencies.
• Advise on the development of new systems, processes and
structures.
Project manage specific projects as directed:
• Prepare, recommend and monitor project plans, with input
from other participating stakeholders.
HQ JES 0738 PECS Contract Delivery Manager v5.0
• Lead, co-ordinate or support project implementation,
including using the Unit’s resources, prepare reports,
manage, promote, co-ordinate and facilitate meetings and
reports on performance, outputs and outcomes.
The duties/responsibilities listed above describe the post as it is
at present and is not intended to be exhaustive. The job holder is
expected to accept reasonable alterations and additional tasks of
a similar level that may be necessary. Significant adjustments
may require re-examination under the Job Evaluation Scheme
and shall be discussed in the first instance with the job holder.
An ability to fulfil all spoken aspects of the role with confidence
through the medium of English or (where specified in Wales)
Welsh.
Behaviours
• Communicating and Influencing
• Making Effective Decisions
• Managing a Quality Service
• Delivering at Pace
Strengths
It is advised strengths are chosen locally, recommended 4-8.
Ability
• Strong interpersonal skills to influence senior internal and
external stakeholders (e.g. Police, YJB, HMCTS, etc) outside
of a line managed relationship.
• Written and spoken English
• Numerical skills
• Ability to work with data
Experience
• Experience of managing large scale commercial contracts or
SLAs with external providers.
• Experience of HMPS Incident Management Process as part of
a Silver Command Team.
• Significant experience of managing audit and assurance
processes within a custodial setting.
• Knowledge and experience of the external scrutiny
procedures for all custodial services including HMIP, PPO and
Audit bodies.
Technical
Minimum
• All candidates are subject to security and identity checks prior to
Eligibility
taking up post.
• All external candidates are subject to 6 months’
probation. Internal candidates are subject to probation if they
have not already served a probationary period within HMPPS.
• All staff are required to declare whether they are a member of a
group or organisation which HMPPS consider to be racist.
HQ JES 0738 PECS Contract Delivery Manager v5.0
Hours of Work
37 hour working week.
(Unsocial Hours)
Allowances
Required Hours Allowance - TBC by Recruiting Manager
This role requires working regular unsocial hours and a payment
at the current approved organisation rate will be made in addition
to your basic pay to recognise this.
Unsocial hours are those hours outside 0700 - 1900hrs Monday
to Friday and include working evenings, nights, weekends and
Bank/Public Holidays.
HQ JES 0738 PECS Contract Delivery Manager v5.0
Success Profile
Strengths
It is advised
Behaviours
Ability
Experience
Technical
strengths are
chosen locally,
recommended 4-8
Communicating and
Strong interpersonal skills
Experience of managing large
Influencing
to influence senior internal
scale commercial contracts or
and external stakeholders
SLAs with external providers
(e.g. Police, YJB, HMCTS,
etc.) outside of a line
managed relationship
Making Effective Decisions
Written and spoken
Experience of HMPS Incident
English
Management Process as part of
a Silver Command Team
Managing a Quality Service
Numerical skills
Significant experience of
managing audit and assurance
processes within a custodial
setting
Delivering at Pace
Ability to work with data
Knowledge and experience of
the external scrutiny procedures
for all custodial services
including HMIP, PPO and Audit
bodies.
HQ JES 0738 PECS Contract Delivery Manager v5.0