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Programme Director
HM Courts and Tribunals Service
SCS Pay Band 1
Closing Date: 23:55 Sunday 22nd June 2025
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Contents
Person
Introduction
The Role
Benefits
Specification
Recruitment
Diversity &
FAQs
Contact Us
Process
Inclusion
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Welcome to His Majesty’s Courts and Tribunals Service
families and businesses across our
The Programme Director role a senior
Thank you for your
country.
position, requiring significant project and
interest in this exciting
programme delivery experience and
The work we do at His Majesty’s Courts
role with the HMCTS
expertise to reflect the scale and
and Tribunals Service (HMCTS) has a
complexity of large government projects.
Change Directorate
direct impact on people’s everyday lives.
Our justice defends our fundamental rights
The post holder will also be responsible for
and freedom, and is relied upon by millions
developing and maturing the project
of victims, families and businesses across
delivery professional within HMCTS, which
our country.
will involve building capacity as well as
driving and setting standards.
Our courts and tribunals underpin justice
and affect the lives of millions every year.
If you are a strong leader with great
HMCTS is reforming the services we offer
communication skills, proven problem-
to both the citizens who use them, and our
solving ability and the technical expertise to
partners in the justice system.
succeed in this role, we are very keen to
hear from you.
We also need to ensure that operational
staff have/have access to the knowledge
Best wishes,
and skills required to secure best value
David Magee
from the service contracts into which we
Interim Portfolio Director, Change Directorate,
Thank you for your interest in this role. The
enter. All of this requires effective national
HMCTS
justice system is an essential public
intervention and leadership.
service, relied upon by millions of victims,
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About the Ministry of Justice
The Ministry of Justice is a
The Ministry of Justice (MoJ) works to
victims and defendants through a
protect and advance the principles of
modern and efficient criminal courts
major government department at
justice. Our vision is to deliver a world-class
system.
the heart of the justice system.
justice system that works for everyone in
• A beacon for justice and the rule of law:
We deliver some of the most
society.
to uphold the rule of law at home and
fundamental public services
The justice system plays a crucial role in
abroad; promote our world-leading legal
our success as a nation - keeping people
services, which contribute to economic
including courts, tribunals,
safe, emphasising fairness, guaranteeing
growth; and deliver accessible and
prisons, legal services, youth
individual rights and giving businesses
timely civil, family and administrative
confidence to flourish.
justice.
justice, probation services, and
attendance centres.
The delivery of our three strategic
For more information on who we are and
outcomes are central to doing this:
what we do, please visit:
•
https://www.gov.uk/government/organisatio
Punishment that cuts crime: to rebuild
ns/ministry-of-justice.
confidence in the criminal justice system
by protecting the public and reducing
reoffending with a sustainable and
effective prison and probation service.
• Swifter justice for victims: to rebuild
confidence in the criminal justice system
by ensuring timely, just outcomes for
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About HM Courts and Tribunals Service
HM Courts and Tribunals Service (HMCTS)
duties and responsibilities of the board of
timeliness of their decision-making,
is an executive agency of the Ministry of
HMCTS and its Chief Executive. A copy
which will reduce the number of cases
Justice. It operates based on a partnership
can be seen on the HMCTS website:
coming before courts and tribunals.
between the Lord Chancellor, the Lord
http://www.justice.gov.uk/downloads/public
Our vision is to have an efficient and
Chief Justice and the Senior President of
ations/corporate-reports/hmcts/2014/hmcts-
effective courts and tribunals system which
Tribunals. It currently has around 18,500
framework-document-2014.pdf
enables the rule of law to be upheld and
staff, operating from around 350 locations
We’re responsible for:
provides access to justice for all.
with a gross annual budget of c£2.3bn,
approximately £800 million of which is
• Providing the supporting administration
recovered in fees and income from service
for a fair, efficient and accessible courts
users. It handles over 2 million criminal
and tribunal system
cases, 1.8 million civil claims, more than
•
150,000 family law disputes and almost
Supporting an independent judiciary in
800,000 tribunal cases annually.
the administration of justice
•
HMCTS is responsible for the
Driving improvements across all
administration of the criminal, civil and
aspects of the administration of the
family courts and tribunals in England and
courts and tribunals
Wales and non-devolved tribunals in
• Collaborating effectively with other
Scotland and Northern Ireland. It supports
justice organisations and agencies,
a fair, efficient and effective justice system
including the legal professions, to
delivered by an independent judiciary.
improve access to justice
HMCTS is governed by a Framework
• Working with government departments
Document, which formally sets out the
and agencies to improve the quality and
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HMCTS Change Portfolio
• We have areas of our services which
Close and effective ways of working must
are ripe for digitisation which could
be at the heart of this role, bringing
We have delivered significant change
improve services and drive productivity.
together all areas across HMCTS to
through the HMCTS Reform programme
collectively take ownership and lead
creating new, user-friendly digital services
We therefore have a portfolio of the size
through a constant change environment,
and improving efficiency at the same time.
and complexity which requires dedicated
building confidence and agility in our
and robust leadership, to ensure effective
There is still much to do, and expectations
organisation and increase productivity.
control, prioritisation and change load
(of digitisation and efficiency) have
management when we need to balance
For further information on the benefits for
increased significantly since we began our
consolidation with the opportunities for
users delivered as part of the HMCTS
reform journey.
continuous improvement.
Reform programme, see:
We have a great deal of change to deliver:
The Programme Director role will be
Modernising courts and tribunals: benefits
• We have business critical change to
essential in providing the leadership
of digital services - GOV.UK
deliver e.g. major re-procurements
needed to deliver change and
which need to be delivered in a
transformation and improve access to
changed and changing context
justice.
• We have new Ministerial and judicial
The post holder will be responsible for
priorities to deliver e.g. on immigration,
delivering a range of programmes and
property and employment tribunals
projects, to support the modernised and
upgraded justice system that is required.
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About the role
Job Title
External candidates should expect their
This role is responsible for driving effective
salary upon appointment to be £81,000 per
and efficient change delivery showcasing
Programme Director
annum.
value for money, whilst ensuring HMCTS is
Location
improving services for our users in line with
Existing Civil Servants will be appointed in
our strategic aims and business need. The
National.
line with the Civil Service pay rules in place
Programme Director will champion project
on the date of their appointment.
delivery within HMCTS, driving the strategic
The MoJ is working to open more Justice
development of the PPM profession in line
Collaboration Centres and Justice Satellite
Contract Type
Offices over time. Click here to learn more
with best practice and the National
This role is being offered on a permanent
about where our currently open Justice
Infrastructure and Service Transformation
basis.
Collaboration Centres and Justice Satellite
Authority (NISTA) standards.
Offices are, to identify where you may be
This role has a minimum assignment
based
Key Responsibilities
duration of 3 years - in line with the
Please note the requirements for travel and
deliverables identified. Please note this is
Reporting into the Portfolio Director you
level of flexibility available as set out in the
an expectation only, it is not something
will:
FAQs section.
which is written into your terms and
conditions or indeed which the employing
• Lead projects and programmes as
Salary
organisation or you are bound by.
SRO/Programme Director. Take
The salary for this role is set within the MoJ
The Role
responsibility for setting the strategic
SCS PB1 range (£81,000 - £117,800)
The Programme Director is responsible for
vision, identifying success criteria, set
leading a defined set of interdependent
project controls and be accountable for
projects, accountable as or to the SRO.
overall performance and delivery.
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Engage with assurance reviews and act
coaching, mentoring and development
on recommendations.
support to the wider team.
• Provide strategic leadership in
• Build strategic, collaborative and
monitoring benefit delivery in-line with
constructive relationships across the
the business case to maximise benefits
change and PPM community, within
from the programme.
HMCTS, wider MOJ, cross government
•
and with NISTA.
Ensure strategic and operational risks
and issues are identified, prioritised,
• Act as an active member of the HMCTS
assessed and mitigation actions
Change Leadership Team, ensuring
developed and implemented.
effective management and running of
•
the organisation. Including sitting on the
Champion and empower project teams
Change Directorate Resourcing Panel
to apply the appropriate standards,
overseeing effective deployment of the
good practices and lessons learned in-
PPM flexible resource pool resources to
line with NISTA guidance and the Teal
build high performing project teams.
Book. Role modelling positive
behaviours aligned to HMCTS
standards and professional excellence.
• Develop, inspire and foster PPM
capability by leading a professional
practice area. Driving cultural and
behavioural change outside your direct
sphere of influence and providing
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Organogram
HMCTS Senior Leadership Team
Executive
Communications
Services
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Person Specification
It is important through the recruitment
Essential Experience:
• Senior stakeholder and partner
process that you give evidence and
•
engagement, developing and maintaining
examples of proven experience of each of
A strong track record of delivery of change
close working relationships with a complex
the essential and desirable criteria.
programmes and projects in complex
stakeholder landscape including external
organisations time, to cost, and quality
Later on in the pack you will be told what is
bodies, other government departments and
parameters, realising the benefits and
being assessed at which stage of the
with other justice system partners.
driving good outcomes.
process.
•
Essential Qualifications
Effective, positive and visible leadership
• Achieved or working towards APM
skills with the ability to motivate, inspire and
Registered Chartered Project Professional
develop a diverse and high performing
OR Senior Practitioner Accreditation status
team.
Desirable Qualifications:
• Experience of successful strategic
planning, problem solving and the ability to
• Major Project Leadership Academy (MPLA)
manage multiple interdependencies and
reduce complexity.
MoJ SCS Pay Band 1 Behaviours:
• Strong communication skills with an ability
You will also be assessed against the following
to bring to life and explain difficult and
Behaviours during the Recruitment Process:
complex decisions and problems to a
• Communicating and Influencing
diverse group of people.
• Leadership
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• Seeing the Big Picture
• Changing and Improving
For more information on the Behaviours please
read more in the Civil Service Behaviours
Section in this pack.
Civil Service Leadership Statement:
All leaders within the Civil Service are
expected to demonstrate the qualities within
the Civil Service Leadership Statement during
their Staff Engagement Exercise.
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The Recruitment Process
Recruitment Process
1. Responses to the eligibility questions to
After the Application Stage
check you are eligible to apply for the role.
The selection process will be chaired by David
2. A response to whether you would like to
You will be advised whether your application
Magee, Portfolio Director, HMCTS. The other
request reasonable adjustments during
has been shortlisted for the next stage of the
panel members will be confirmed to shortlisted
the selection process. The Disability
selection process. If you are shortlisted, we will
candidates.
Support section explains how adjustments
contact you to arrange the next stage of the
can be made to the selection process to
selection process.
Support during the selection process
accommodate a disability.
3. You will also need to complete a CV and
Feedback will only be provided if you attend an
If you need any support or have any questions
Statement of Suitability of no more than
interview or assessment.
during any stage of the selection process,
1000 words.
please contact the SCS Recruitment Team
Internal Stakeholder Conversations
scsrecruitment@justice.gov.uk.
What is being assessed?
Shortlisted candidates are invited to arrange
Stages of the selection process
It is important that your CV and Statement of
an informal discussion with David Magee to
Suitability give evidence and examples of how
learn more about the role and the organisation.
Application
you meet the essential experience and
This is not part of the assessed elements of
essential qualifications and qualifications set
the selection process.
You will need to complete the online
out on page 10.
application process accessed via the
Other Assessments
advertisement for this role.
The Statement of Suitability should ne more
Staff Engagement Exercise
than 1000 words.
This should be completed no later than 23:55
The Staff Engagement Exercise or SEE is an
on Sunday 22nd June 2025. As part of the
Find out more information about our
opportunity to engage in a two-way discussion
application process, you will be asked to
application process here.
complete:
on a set topic area with a group of staff from
the organisation. The topic area will be shared
with you in advance. An Occupational
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Psychologist will brief you before the
After the Panel Interview
assessment, observe the assessment and
Following the interview, the performance of all
debrief you. They will facilitate a discussion to
candidates will be reviewed, and the
seek feedback from the staff, which will be
successful candidate identified. All candidates
considered alongside their own observations
will be notified of the outcome as soon as
possible after the conclusion of all interviews. If
you are not the successful candidate but you
What is being assessed?
meet the standard required, you may be invited
This assessment is not pass or fail, they are
to have your details retained on a merit list to
designed to provide you with greater insight
be considered for future SCS roles.
into the role and organisation, and to highlight
areas for the panel to explore further at
interview.
.
Panel Interview and Presentation
You will be invited to attend an interview and
presentation with the selection panel. You will
be asked to prepare a verbal 5-minute
presentation based on a topic that will be
provided in advance. The interview and
presentation will last for approximately 45
minutes.
What is being assessed?
Behaviours, as listed on page 10.
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Civil Service Behaviours
What are Behaviours?
Leadership
organisation externally, advocating positive
outcomes for the sector you operate within.
The Civil Service recruits using Success
You visibly demonstrate the organisation’s
You motivate staff by ensuring they understand
Profiles and Behaviours are an element of
values in all your activity, leading authentically. how their work fits into the big picture.
Success Profiles used to see whether
You seek to engage staff in the aims of the
candidates are able demonstrate specific
organisation and communicate the
Changing and Improving
Behaviours associated with the role they are
organisation’s strategy in an inspiring way. You You create an environment of continuous
applying for during the selection process.
create an inclusive and fair culture which
improvement and change. You see the benefit
creates a sense of belonging by treating staff
In this process the below Behaviours are most
of change and promote this within your area of
as individuals and actively valuing diversity
relevant to this role and will be assessed
responsibility. You identify business needs,
within the organisation. You empower teams
during the interview stage of the process. The
both current and future, and use this to identify
and individuals to excel by creating a shared
definitions of Behaviours are set out below:
opportunities for change, utilising innovative
vision and objectives and demonstrate trust in solutions that benefit the end user. You are
Communicating and Influencing
staff by giving autonomy.
able to embed change, managing risks. You
You communicate clearly and with confidence,
Seeing the Big Picture
evaluate the impact of change against the
both verbally and in writing. You are open,
expected outcomes for service users and the
You understand the wider context of the
honest and transparent in your
public.
organisation’s work, considering the political,
communications. You communicate effectively social, economic, and technological
delivering against objectives. You prioritise
with internal and external senior stakeholders
environment both currently and in the future.
competing or conflicting demands, and are
to present information in a convincing and
You create and implement strategies to
able to decisively adjust activity based on
influential manner. You tailor your
achieve the organisation’s aims and meet the
changing requirements. You manage resource
communication methods and content to the
needs of the public. You promote the
effectively to enable those in your area of
audience, simplifying strategic messages.
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Please click here or more information on
Behaviours and Success Profiles.
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Guidance for writing your Statement and CV
As part of the application process you need to submit a Statement and CV. Both your Statement and CV should demonstrate how you meet the
essential and desirable criteria outlined in the Person Specification section.
Ensure you read through the role information thoroughly and identify the essential criteria for each area. You should ensure you provide evidence
for each of the essential and desirable experience which are required for the role in your Statement and CV. You may not be progressed to the
next stage of the assessment process if you do not provide this evidence.
When structuring your Statements try to:
• Group evidence of the same experience and desirable criteria together by using subheadings and paragraphs. This will help to ensure you are
writing about the experience that is directly relevant for the role you are applying for.
• You should ensure that you detail recent and relevant examples of the essential and desirable experience required for the role and describe
the outcome that came from this.
Providing a name-blind CV and Success Profile Statements
In both your CV and Success Profile Statements please remove references to any personal information that could identify you. For example:
• Name and title
• Educational institution names
• Age and gender
• Email address
This will help us to recruit based on your knowledge and skills, and not on your background, gender or ethnicity. Recruiting this way is called
name-blind recruitment.
For more information on how to write your Statement and CV please visit the Civil Service Careers Website.
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Expected Timeline
We will try and offer as much flexibility as we can, but it may not be possible to offer alternative dates for assessments or interviews. You are
therefore asked to note the below timetable, exercising flexibility through the recruitment and selection process, in order to meet the dates given.
Please note that these dates may be subject to change.
The anticipated timetable is as follows:
Advert Closing Date
23:55 on Sunday 22nd June 2025
Outcome of CV and Statement of Suitability
Week commencing 30th June 2025
Other Assessment Stages
Week commencing 14th July 2025
Panel Interview and Presentation
22nd/23rd July 2025
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Working for the HM Courts and Tribunals Service
We want everyone to be the best of
Generous Annual Leave and Bank Holiday
themselves, to feel supported and have a
Allowance
strong sense of belonging in the workplace.
25 days annual leave on entry, increasing on a
Our commitment to creating a diverse and
sliding scale to 30 days after 5 years’ service.
inclusive workforce is reflected in all of our
This is in addition to 8 public holidays. This will
people policies and strategies, Benefits
be complemented by one further day paid
As an HMCTS employee, you’ll be entitled to a privilege entitlement to mark the King’s
large range of benefits which include but are
Birthday.
not limited to:
Flexible Working
Pension
While not every type of flexible working will be
The Civil Service Pension Scheme is one of
suitable for every role and business area,
the best workplace pension schemes in the UK flexible working can take many forms and The
public sector. For SCS 1 roles, you will start
Ministry of Justice is committed to delivering its
with a base salary of £76,000. In addition,
business effectively and sustainably by
Equality, Diversity, Inclusion and Wellbeing through automatic enrolment to the Civil
creating modern and inclusive workplaces that
Service Pension Scheme, we will contribute
enable smart, flexible and hybrid working.
Our departmental values - purpose, humanity, £22,000 to your pension, providing a total
openness and together - are at the heart of our
For more information on our amazing benefits
reward package of £98,000.
commitment to create a culture where all our
including our Civil Service Pension Scheme,
people are able to thrive and flourish in the
Visit www.civilservicepensionscheme.org.uk
annual and special leave, and our Equality,
workplace.
for more details.
Diversity, Inclusion and Wellbeing schemes
please visit our Senior Civil Service website.
We want to attract and retain the best talent
from diverse backgrounds and perspectives.
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Disability Support
What reasonable adjustments can be made
There are a range of disabilities such as
combination you choose to request will depend
if I have a disability?
physical, neurological, intellectual or learning
on your individual requirements.
difficulties and mental health conditions which
We welcome and encourage applications from may underpin candidates’ requests for
Examples of some types of adjustments
all candidates and are committed to supporting
include:
reasonable adjustments.
all candidates to take part in the recruitment
• Extra time to complete assessments;
process. This includes supporting individuals
We understand that the support requested will
who have a disability by making reasonable
be unique to every candidate and we will work
• Providing a break within an assessment;
adjustments to the recruitment process.
with you to help you to identify your individual
•
requirements.
Providing interview questions in a written
We are also able to provide support to
format at the interview as well as orally;
candidates who require adjustments to the
We make reasonable adjustments so that all
•
assessment process due to more temporary
candidates are given a fair opportunity to
An interview at a certain time of day;
difficulties (e.g. linked to a recent injury).
undertake the recruitment process. Therefore,
• Coloured overlays or different fonts for
disclosing information regarding your disability
We will ask you within your application form if
assessment materials.
or access requirements will have no impact on
you would like to request reasonable
the outcome of your application, regardless of
This is not intended to be an exhaustive list but
adjustments. If you feel you require any kind of your request or the role you have applied to.
rather some examples of how we can support
support and/or would like to discuss this with
you during the SCS Recruitment Process.
someone, please indicate ‘yes’ to requesting
How we can support you
reasonable adjustments and ensure that you
Whilst we aim to confirm all adjustments
There are many types of reasonable
respond to the Reasonable Adjustments
requested, there may be occasions where this
adjustments that can be made during
Scheme team by email.
isn’t possible. For example, if a candidate were
assessment processes, and the type or
to request that they are not assessed on a
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specific behaviour outlined in the job advert
Do you offer a Disability Confident Scheme
this would not be possible because the
for Disabled Persons?
behaviour has been identified as important for
As a Disability Confident employer, the MoJ
the job role and all candidates are assessed
are able to offer an interview to disabled
against this criterion. If an adjustment cannot
candidates who meet the minimum selection
be provided, the reasons for this will be
criteria, except in a limited number of
explained to you during your contact with the
campaigns. This could be in terms of the
reasonable adjustment scheme team.
advertised essential skills and/or application
Help with your application
form sift criteria. Within the application form,
you will be asked if you would like to be
During the application process, we will ask you considered for an interview under this scheme,
if you require reasonable adjustments. You will so please make us aware of this when
need to contact us by email to discuss this with prompted.
a member of the team. It is important you tell
us as early as possible if you would like to
request reasonable adjustments so that the
recruitment process runs smoothly for you.
If you do decide during the process that you do
require adjustments and you have not
completed all your assessments, please
contact the SCS recruitment team in advance
of your next assessment.
If you have any questions in advance of
making your application regarding reasonable
adjustments for the assessment process,
please contact the SCS recruitment team at
scsrecruitment@justice.gov.uk.
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FAQs
Can I apply if I am not currently a
Am I eligible to apply for this role?
you wish to make a complaint, you should
civil servant?
contact scsrecruitment@justice.gov.uk in the
For information on whether you are eligible to
first instance.
Yes.
apply, please visit Gov.UK.
If you are not satisfied with the response you
Is this role suitable for part-time working?
Is security clearance required?
receive from the Department you are able to
This role is available for full-time or flexible
Yes. If successful you must hold, or be willing
raise a formal complaint in the following order.
working arrangements (including job shares).
to obtain, security clearance to SC level. More
1. To Shared Service-Connected Ltd (0845
To discuss your needs in more detail please
information about the vetting process can be
241 5358 (Monday to Friday 08.00 - 18.00)
get in touch with the SCS Recruitment Team.
found here.
or e-mail Moj-recruitment-vetting-
Where will the role be based?
Will this role be overseen by the Civil
enquiries@gov.sscl.com)
Service Commission?
If successful you can be based Nationally
2. To Ministry of Justice Resourcing
Relocation costs will not be reimbursed.
No. However, the recruitment process will still
(resourcing-services@justice.gov.uk)
be governed by the Civil Service Commission’s
This role will also require regular travel to
3. To the Civil Service Commission
Recruitment Principles.
London.
(https://civilservicecommission.independent
What do I do if I want to make a complaint?
.gov.uk/contact-us/)
Can I claim back any expenses incurred
during the recruitment process?
The law requires that selection for appointment What should I do if I think that I have a
to the Civil Service is on merit on the basis of
conflict of interest?
Unfortunately we will not be able to reimburse
fair and open competition as outlined in the
you, except in exceptional circumstances.
If you believe that you may have a conflict of
Civil Service Commission’s Recruitment
interest you must declare it by contacting SCS
Principles.
Recruitment on scsrecruitment@justice.gov.uk
Should you feel that the recruitment process
before submitting your application.
has breached the recruitment principles and
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Data Sharing
We will ensure that we will treat all experiences and feelings about working in the
the Civil Service, so that appropriate action
Civil Service can inform decision taken to
can be taken to level this experience;
personal information in accordance improve these experiences, and ultimately
2. Processing is of a specific category of
with data protection legislation,
organisation performance.
personal data and it is necessary for the
including the General Data
Sensitive personal data is personal data
purposes of identifying or keeping under
Protection Regulation and Data
revealing racial or ethnic origin, political
review the existence or absence of equality
opinions, religious or philosophical beliefs, or
of opportunity or treatment between groups
Protection Act 2018.
trade union membership, and the processing of
of people with a view to enabling such
genetic data, biometric data for the purpose of
equality to be promoted or maintained.
Data Sharing
uniquely identifying a natural person, data
3. Please note if you are successful in your
To process your application your personal data concerning health or data concerning a natural
application your sensitive personal data will
will be shared with the Ministry of Justice SCS person's sex life or sexual orientation.
be used as part of the on-boarding process
Recruitment Team, campaign Panel Members The legal basis for processing your
to build your employee record.
and anyone else necessary as part of the
sensitive personal data is:
recruitment process.
For further information please see the GDPR
1. Processing is necessary for reasons of
Privacy Notice.
The legal basis for processing your
substantial public interest for the exercise
personal data is:
of a function of the Crown, a Minister of the
Processing is necessary for the performance of
Crown, or a government department: it is
a task carried out in the public interest.
important to know if groups of staff with
Personal data are processed in the public
specific demographic characteristics have a
interest because understanding civil servant
better or worse experience of working for
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Diversity & Inclusion
The Civil Service is committed to attract, retain
and invest in talent where it is found. To learn
more, please see the Civil Service People Plan
and the Civil Service D&I Strategy
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Contact us
Should candidates like to discuss the role in more detail before
submitting an application, please contact SCS Recruitment on
scsrecruitment@justice.gov.uk.
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