Yorkshire and the
Humber Probation
Service
RECEPTIONIST
BAND 2
Welcome from Kilvinder Vigurs - Yorkshire &
The Humber Regional Probation Director
Hello,
My name is Kilvinder Vigurs, and I am the Regional Probation Director for Probation Service Yorkshire and the
Humber.
The Probation Service Yorkshire and the Humber is one of twelve probation regions across England and Wales which
provide probation provision, as part of His Majesty’s Prison and Probation Service (HMPPS).
Every role within Probation Service Yorkshire and the Humber is important and contributes to our shared vision of
“working together to protect the public and help people lead law-abiding lives". I am therefore delighted that you are
considering joining our team as a Case Administrator.
To assist you with your application we have created this short information pack to provide you with some background
information to the Probation Service, the services we provide and, importantly, what we can offer you.
Our recruitment is based upon the Civil Service Success Profile framework, which you may be unfamiliar with. I would
encourage you to read and form your application using the corresponding information found in the pages below.
Finally, I would like to wish you the best of luck with your application for Case Administrator and your future career
with the Probation Service Yorkshire and the Humber Region. We all look forward to working with you.
Kilvinder Vigurs
Contents
Working
Ministry of
About the
within the
Justice-
Probation
Our Region
Civil Service
who we are
Service
Frequently
The Role
Salary &
Asked
Benefits
Questions
The vast majority of staff in HMPPS, and MOJ are Civil Servants. You too will
become a Civil Servant when you join the Probation Service.
The Civil Service Code
The ‘Civil Service Code’ outlines the Civil Service’s core values, and the standards of
behaviour expected of all Civil Servants. The Civil Service’s core values are integrity,
Working
honesty, objectivity and impartiality.
The code also gives details of Civil Servants’ rights and responsibilities in relation to
within the
the code.
The Civil Service values:
Civil Service
• ‘Integrity’ is putting the obligations of public service above your own personal
interests
• ‘Honesty’ is being truthful and open
• ‘Objectivity’ is basing your advice and decisions on rigorous analysis of the
evidence
• ‘Impartiality’ is acting solely according to the merits of the case and serving equally
well governments of different political persuasions
The Ministry of Justice -
who we are
The Ministry of Justice is a major government department, at the heart of the justice system. Our vision
is to deliver a world-class justice system that works for everyone in society.
We are responsible for these parts of the justice system:
• Courts
• Prisons
• Probation services
• Attendance centres
The organisation works together and with other government departments and agencies to bring the
principles of justice to life for everyone in society. From our civil courts, tribunals and family law hearings,
to criminal justice, prison and probation services.
Our priorities is to protect the public from serious offenders and improve the safety and security of our
prisons, reduce reoffending and deliver swift access to justice.
MOJ
Values
Delivering as part of HMPPS and the Ministry of Justice
HMPPS Priorities
HM Prisons and Probation Service
protects the public, maintains safe and
secure prisons, reduces the risk that
people will reoffend and helps people to
live law abiding and positive lives.
Everyone in HMPPS should have a
shared understanding of the approach
we will take to improve our services and
achieve our vision. Our strategy sets out
four principles that, if built into the way
we work, will enable us to achieve our
vision.
The Probation Service works with
around 230,000 people on
About the
probation. Our staff have an
important role to play - helping
protect communities by supporting
Probation
people to get back on track and
make better life choices
Service
Interventions
Sentence Management
Community Payback (CP) isn’t
The Probation Service forms part of His
Probation officers work
just an alternative to custody,
Our Probation Service
Majesty’s Prison and Probation Service
with people on probation in
it’s a way of helping to create
(HMPPS), along with the Prison Service
Assess-Protect-Change
the community and in
better outcomes for people on
and Youth Custody Service. In turn,
prisons, supporting them to
probation and better
HMPPS is part of the Ministry of Justice
get back on track and turn
Our priority is to protect the public by the
communities.
(MOJ), the Government’s ministerial
their lives around.
effective rehabilitation of offenders, by
department at the heart of the justice
reducing the causes which contribute to
system, working together to bring the
offending and enabling offenders to turn
principles of justice to life for everyone in
their lives around.
society.
The Probation Service oversees
probation delivery in England and Wales
to support the rehabilitation of our
Support Courts
Victim Support
service users, encouraging them to turn
around their lives and become law-
Probation practitioners collaborate with the court
abiding citizens, ultimately keeping the
service to provide judiciary support, by producing
Victim Liaison Officers help
public safe
reports. These help the court to set appropriate
support victims of crime
conditions that protect the public and victims and
within our region.
support successful rehabilitation.
Probation Service
Yorkshire and the Humber (YatH) Region
• Yorkshire and the Humber (YatH) contains some of the
UK’s largest cities, including Leeds, Sheffield, Bradford
and Hull.
• It also contains large rural areas such as the Yorkshire
Dales and the North Yorkshire Moors.
• There are four Police Force areas: Humberside, North
14. Barnsley & Rotherham
Yorkshire, South Yorkshire and West Yorkshire.
15. Sheffield
•
16. Doncaster
We have 11 Probation Delivery Units: Barnsley and
17. Leeds
Rotherham, Sheffield, Doncaster, Leeds, Wakefield,
18. Wakefield
Kirklees, Bradford and Calderdale, York, North
19. Kirklees
Yorkshire, Hull and East Riding, North and North East
20. Bradford and Calderdale
Lincolnshire.
21. York
22. North Yorkshire
23. Hull and East Riding
24. North and North East Lincolnshire
Probation Service
Yorkshire and the Humber (YatH) Region
The Receptionist Role
Receptionist play a key role, by being the first point contact for Yorkshire and
For us, your personal qualities are just as important as your skills and experience.
the Humber Probation Service. Greeting people on probation and visitors
professionally both face to face, via telephone and email, logging their arrived
You should:
and departure, ensuring the appropriate member of staff is notified.
Receptionist also provide vital administrative functions to delivery units in
accordance with service policy and producers.
• Be able to communicate with all kinds of individuals, including people in crisis
As a Receptionist, you will:
• Be capable of thinking on your feet and comfortable working independently in a
busy environment
• Answer enquires
• Hold basic numeric skills
• Deal with all logistics for a building including managing all mail items,
ordering stationery, meeting room equipment, hot desk and car park
• Hold good keyboard and IT skills including proficiency in MS Office Word, basic
bookings, support and service meeting rooms including preparing for events
skills in Excel and an ability to use databases
• Support case administrators of Person on Probation by providing a
• Hold 5 GCSE A*-C (or equivalent) to include Maths and English or a prove track
administrative support by processing and updating files and filing systems,
record in an appropriate role
produce correspondence, access databases for information and
scanning/archiving data
In your first months you’ll receive work-based training. You’ll be supported by your
team throughout, and you’ll be there for them in turn.
You will use your strong communication skills to handle enquiries from
colleagues, agencies and people on probation in a busy environment.
Day in the life of a ‘Receptionist’
Ricky joined the Probation Service starting off as a Receptionist. ‘The role is really varied, everyday brings up new challenges. You deal
with individuals that are attending appointments or coming in with many different issues, personal or otherwise. Dealing with frustrated
service users is very common, so enjoying adapting to new challenges and having good communication skills are critical.
As a receptionist you also support fellow colleagues with any onsite or building issues. We are part of a large team within the delivery unit, it
is important to work together to allow every cog in the machine to run smoothly.
You’re there to:
•
Assist Probation Practitioners, by supporting them to effectively deliver our business strategy in helping service users to rehabilitate and
work on their offending behaviour.
•
Manage phone calls from various stakeholders and People on Probation - however it’s not like a call centre.
•
Collate and record accurate information on service users from other agencies
•
Manage various processes and ensure these are completed within set timeframes.
•
Book and manage building requests
For me, one of the best things about the Probation Service is the team you are surrounded by. Everyone within the Service work and care
one another - there is a real sense of friendship, supporting you every step of the way.
If you are interested in progressing your career within the Probation Service, there are ample opportunities for you to do this. Aiding to build
your own skillset and gain important experience that will help you though different aspects in your life. Within in a few months of starting my
career, I have been given opportunities to progress, that I feel would have taken years, if I wasn’t apart of the Probation Service.
A huge positive from this job is being apart of something so much larger. Being able to help, having a real impact on people’s lives,
Helping them to turn their life around and assisting the public is something that has really kept me engaged. I see myself here
for a very long time.
Overall, the role keeps you on your toes - so if you enjoy being busy and dealing with a variety of tasks, this is the job for you!’
Ricky Patel
Salary & Benefits
• The starting salary for this post is £23,250 per annum, based on a full
•
Death in Service benefit
time 37 hour week
•
Generous paid maternity, paternity and shared parental leave (SPL)
• Part-time positions are available, subject to a minimum of 18.5 hours
which is in excess of the statutory minimum
per week
•
Occupational Health Services and an Employee Assistance
Programme
Benefits
•
Free eye test and contributions towards lenses/spectacles for VDU
• 25 days annual leave allowance (increasing to 30 days after 5 years
users, if appropriate
service), in addition to 9 statutory bank and public holidays (pro rata).
•
Free flu vaccine
• Local Government Pension Scheme
•
MOJ Employee Rewards- all employees have access to a
comprehensive rewards programme, with discounts at your favourite
Working for the Probation Service, you will be eligible to join a
retailers. This is exclusively for MOJ employees
competitive contribution pension scheme that you can enter as soon as
you join. The Probation Service will make a significant contribution
•
Reward and Recognition awards
(approx. 27%) to the cost of your pension. Your contributions are
•
Cycle to Work Scheme allows employees to select a bike or cycling
deducted from your salary, prior to tax being taken. The pension will
equipment from national retailers including Halford, Evans Cycles
continue to provide valuable benefits for you and your family if you are
and Cycle Solution
too ill to continue to work or die before you retire. Visit Local
•
Government Pension Scheme more information.
Eligible for Blue Light Card discount programme
•
Civil Service Sports Council
What we are looking for?
Experience
In your application you will be asked to provide evidence of how your skills and experience meet the essential criteria.
• Have strong communication skills both verbal and written and the ability to communicate effectively with a wide range of
individuals, including those who may present difficult or aggressive behaviour
• Use and work on own initiative
• Good keyboard and IT skills including proficiency in MS Office Word and basic skills in Excel
Behaviours
The Yorkshire and Humber Probation Service uses the Civil Service Success Profiles framework. You will be asked to refer to
the Behaviours described overleaf at your interview.
Strengths
At interview you will be asked questions that will allow us to gauge your personal strengths, your natural reactions are a good
indicator of what these are, or potentially can be.
Behaviours
The Probation service uses the Civil Service
Success Profiles framework. A combination of
these Behaviours will be tested at the interview
stage for Case Administrators. You will be asked
questions based on these Behaviours and you
should provide an example of how you have
achieved these Behaviours using the “STAR model".
Application Process
Applications should be submitted via Justice Jobs. We are unable to accept late submissions.
Application
When you complete your online application you will be asked to provide:
1.
Your eligibility to be employed by the Probation Service
2.
Your personal details
Shortlist
3.
Upload your CV, which should include details of essential criteria- evidence of how your skills
and experience meet the criteria.
Use this link to here for tip on how to apply
Interview
Should you have any problems with your online application, please contact us:
YatHPS.Recruitment@justice.gov.uk
Offer
Application Process
Application
A sift of applications is conducted by a panel that will assess the evidence provided against the essential criteria
listed in the person specification.
Shortlist
All shortlisted candidates will be advised of the outcome shortly afterwards via the Justice Jobs Portal - keep an
eye out for an email, as this maybe sent to your spam/junk mailbox.
Interview
You will be asked to upload two forms of identification and qualifications (if required) prior to selecting an
interview slot.
Offer
Application Process
Application
Successful candidates will be invited to attend a interview. This will be a blended interview to test your
experience, behaviours and strengths. We do not advertise the strengths being tested as we want to hear
your first, unrehearsed and natural response.
Shortlist
All interviews are conducted in person. You will be contacted by a member of the recruitment team if you
have identified that you require a reasonable adjustment to be in place at the interview.
Interview
Offer
Application Process
Application
Our aim is to inform successful candidates within 5 working days after interview has taken place.
Regardless of the outcome, we will notify all candidates as soon as possible. You may be placed on a
merit list, and can be contacted up to 12 months after the interview to be offered an alternative position.
Shortlist
Please note that this role requires successful completion of pre-employment checks including basic vetting
checks. This usually takes 6 to 8 weeks to process. You will be asked to provide further details by SSCL.
We advise that you complete this as accurately as possible to avoid any delays in employment. When
completing the vetting form we advise you to use a laptop or PC and not a mobile phone or tablet.
Interview
Once all checks have been completed, a formal offer of employment will be sent via email for you to
accept the terms & conditions of employment.
At this point you will be contacted by your line manager, to discuss a start date to join the Yorkshire and
Humber Probation Service.
Offer
Diversity &
Inclusion
The Probation Service Yorkshire and the
Humber Region is committed to build a
more inclusive workplace where staff are
encouraged to be themselves and
deliver their best work.
We've attached our diversity and
inclusion statement for you.
Frequently Asked Questions
Where can I find help in completing my application?
What is included in the Pre-Employment Checks?
Please visit the below links for further information and support in completing You will undergo HM Prison and Probation Service Enhanced level 2
your application:
vetting
How to write your CV | Civil Service Careers (civil-service-
Some roles require access to intelligence systems that require deeper
careers.gov.uk)
vetting, an example of which is the multi-agency Visor system. If you are
applying for a role that requires you to access Visor, you will be expected to
Information for Candidates applying to work in the Civil Service -
undertake visor vetting once you commence in post, in addition to the usual
YouTube
pre-employment checks.
We also offer candidate training, which will provide help and guidance on
Success Profiles, how to complete your application, interview skills and
techniques. Follow this link to book onto our next available webinar session. Criminal Record Checks
What are Pre-Employment Checks?
All our roles are exempt from the Offender Rehabilitation Act. You must
declare any Convictions, cautions and absolute or conditional discharge
Pre-employment screening is a series of checks we carry out to ensure we
- regardless of how long ago they occurred.
comply with current legislation and to help us make informed employment
decisions.
Frequently Asked Questions
What Nationality do I need to hold in order to Apply?
• Certain family members of the relevant EU,EEA, Swiss or Turkish
nationals.
This role is broadly open to the following groups:
If you require any further information on right to work in the UK, please read
• UK Nationals
this link
• Nationals of Commonwealth countries who have the right to work in the
What documents are checked?
UK
•
You will be required to upload ID documentation and if required
Nations of the Republic of Ireland
Qualification Certificate(s) which are checked at your interview. A full list of
•
ID documents that are accepted can be found here.
Nationals rom the EU,EEA or Switzerland with settled or pre-settled
status or who apply for either status by the deadline of the European
Where will I Work?
Union Settlement Scheme (EUSS)
•
A list of all available office locations have been advertised on this vacancy.
Relevant EU,EEA, Swiss or Turkish nationals working in the Civil
Service
Is this role suitable for part-time working?
• Relevant EU, EEA, Swiss or Turkish nationals who have built up the
Yes! We encourage all individuals to apply. Please discuss your working
right to work in the Civil Service
arrangements at the interview or email us in advance to discuss-
YathPS.recruitment@justice.gov.uk
Contact Us
We encourage all candidates to
carefully study the Candidate
Information Pack and job advert, which
explains the role and requirements
before submitting an application. If you
have any specific queries about this
role that have not been covered by this
document, please contact:
YatHPS.Recruitment@justice.gov.uk